We've been customers of Millie's Cookies for years and have mostly been happy with the service and quality. Our latest complaint though has seemed to fall on deaf ears - still waiting to hear over 2 w... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Positives - large cookie arrived on time and nicely presented Not so good - just didn't taste great. it was okay but could have been fresher. Overly sweet and couldn't taste much else except sugar.
Company replied
Although it does look good(!), the big celebration heart shaped cookie was unfortunately, not quite heart shaped, you can tell it was close and meant to be though! This could be down to how it m... See more
I get giant double millies cookies maybe two or three times a year, usually they are brilliant but the one we got last week was quite disappointing, there's usually a lot of icing sandwiching the cook... See more
Company details
Written by the company
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Contact info
32 Jamestown Road, NW1 7HW, London, United Kingdom
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3.3
Average
20K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
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Perfect as always
Arrived the next day and the design was exactly as I ordered. Can never go wrong with a Millie’s and always so fresh and delicious!
27 January 2026
Reply from Millie's Cookies
Thank you so much for your lovely review!
We’re delighted to hear your order arrived the very next day and that the design was exactly as you requested — that’s exactly what we aim for! 🎉✨
It’s wonderful to know that Millie’s never disappoints for you and that you enjoyed another fresh and delicious cookie. Your kind words mean a lot to us.
Thanks again for choosing us — we can’t wait to bake for you again soon! 🍪💛
Excellent gift for uni daughter …
I sent a box of cookies to my daughter at uni for her b’day. I needed enough for all her flatmates. The price was great compared to other cookie providers. They arrived on the date specified and my daughter said they were delicious! I’m v pleased and will use this company again.
27 January 2026
Reply from Millie's Cookies
Thank you so much for your lovely review!
We’re delighted to hear the cookies arrived right on the date you requested and that your daughter — and her flatmates — enjoyed them for her birthday! 🎉🍪
It’s great to know that the box offered both great value and delicious taste. We’re really pleased we could help make her day special, even from afar.
Thank you again for choosing us — we truly appreciate it, and we’d be thrilled to bake for you again in the future!
Individually wrap
My daughter loved the cookies but it would be better to individually wrap the cookies for delivery, they stuck together and it was a little difficult to separate them without breaking.
27 January 2026
Reply from Millie's Cookies
Thank you so much for your feedback!
We’re really glad to hear your daughter loved the cookies — that makes us so happy! 🍪💛
We really appreciate you letting us know about the packaging. The cookies shouldn’t arrive stuck together, and we understand how frustrating it must have been trying to separate them without breaking them. Your suggestion about individually wrapping them for delivery is incredibly helpful, and we’ll pass this along to our team to review. Feedback like yours helps us continue improving our service.
Thank you again for taking the time to share your experience — we hope to bake for you again soon!
Was disappointed with my online order…
Was disappointed with my online order unfortunately. The writing on it clearly said 'fry' rather than 'try' and it completely ruined the reveal as the receiver had to read it several times before being able to understand what it said. With something personalized you expect to be able to read it.
27 January 2026
Reply from Millie's Cookies
Thank you for your feedback. We’re sorry for any confusion caused during the reveal. After looking at the photo you sent, we can confirm that it is correct and does say “try.” We completely understand how this may have caused a moment of hesitation for the recipient.
We appreciate you bringing this to our attention and hope that despite the brief confusion, the gift was still enjoyable.
Kind Regards,
Millie's 🍪
Reply from Millie's Cookies
We're happy to hear that you found the ordering and pickup process easy, and that you enjoyed the product. Thank you for your positive feedback!
Kind Regards,
Millie's 🍪
Shocking delivery service
I ordered it for delivery Tuesday - daughter's birthday. I got a notification it would be delivered between 1150 and 2000. Which is next to useless as a timeframe. No notification it wasn't being delivered. Then the tracker was displaying Wednesday between 1735 and 1835. It never showed and no tracker update. It was on the doorstep following heavy overnight rain on Thursday with no notification it had been delivered. By quite some distance the worst delivery arrangements I've ever experienced.
26 January 2026
Reply from Millie's Cookies
We are very sorry to hear about the poor delivery experience and the impact it had on your daughter's birthday. We appreciate you bringing this to our attention. We will investigate the issues with the delivery notification and tracking to prevent this from happening again.
Kind Regards,
Millie's 🍪
Reply from Millie's Cookies
We appreciate your feedback and look forward to your next visit when you have more room for our offerings!
Kind Regards,
Millie's 🍪
Reply from Millie's Cookies
We're happy you enjoyed the cookie. We'll investigate the delivery issues to improve our service. Thanks for your feedback.
Kind Regards,
Millie's 🍪
Loved it
Got to me on time and I'm so thankful for that
Me and my partner absolutely loved and enjoyed the big birthday cookie I ordered
Thank you very much 💙
26 January 2026
Reply from Millie's Cookies
We're happy the birthday cookie arrived on time and that you and your partner loved and enjoyed it! Thank you very much for your positive feedback; we appreciate it!
Kind Regards,
Millie's 🍪
really good cookie was not harmed in…
really good cookie was not harmed in the delivery 😊
26 January 2026
Reply from Millie's Cookies
We're happy to hear that you enjoyed our cookie and that it arrived safely. We appreciate you sharing your experience with us.
Kind Regards,
Millie's 🍪
My son loved his birthday cookie
My son loved his birthday cookie! It looked great and tasted even better. Would have been 5 stars if the order was ready for the start of the pick up time (11-12pm), I was rushing and had to wait for 30mins for it to be completed.
23 January 2026
Reply from Millie's Cookies
We're glad your son enjoyed his birthday cookie! We apologize that your order wasn't ready at the start of the pickup window. We appreciate your feedback and will review our procedures.
Kind Regards,
Millie's 🍪
Reply from Millie's Cookies
We're happy to hear that your daughter and her friends can share our product! Thank you for your order and the wonderful feedback.
Kind Regards,
Millie's 🍪
The cookie came very quickly and was…
The cookie came very quickly and was henceforth eaten very quickly afterwards. Thank you so much, I’ll be back!
26 January 2026
Reply from Millie's Cookies
We're so glad the cookie arrived quickly and was enjoyed! Thank you so much for your feedback!
Kind Regards,
Millie's 🍪
Yummy cookies!
Reliably yummy cookies, ordered a big box as a gift.
My only comment is, it would be brilliant if you could label the various flavours on each wrapped batch.
22 January 2026
Reply from Millie's Cookies
We're happy to hear the cookies were yummy and a hit as a gift! Thanks for the suggestion to label the flavors; we'll consider this to improve our service.
Kind Regards,
Millie's 🍪
Big cookie for my Daughter's birthday …
The cookie was for my Daughter's birthday. She loves millie's cookies, she regularly gets a bag for us all to share.
We have all had a big cookie for a birthdays over the past year. There is no waste with a big cookie compared a birthday cake, it doesn't last long enough to spoil.
25 January 2026
Reply from Millie's Cookies
We're happy to hear that your daughter enjoyed her birthday cookie! It's wonderful that our cookies are a family favorite and a perfect treat for celebrations. We appreciate you sharing your experience.
Kind Regards,
Millie's 🍪
Cookie wasn’t up to the usual standard
Cookie wasn’t up to the usual standard. Icing was very messy poor writing. When I collected cookie the lad said he couldn’t do anything. When I contact you Millie’s they said couldn’t do anything. Not great service
25 January 2026
Reply from Millie's Cookies
We're sorry the cookie and writing weren't satisfactory. We'll address the service and quality issues you experienced. We appreciate you bringing this to our attention.
Kind Regards,
Millie's 🍪
It was very nice
22 January 2026
Reply from Millie's Cookies
We're so happy you enjoyed it! Thanks for letting us know about your experience.
Kind Regards,
Millie's 🍪
Love my giant cookie
Love my giant cookie!
Have had many giant cookies over the years! Always very yummy and fun.
Delivery driver dropped the box!!!!!
Cookie was so well packaged you wouldn't know!
22 January 2026
Reply from Millie's Cookies
We're glad you enjoyed your giant cookie! We appreciate your continued support and are so happy our packaging protected it despite the delivery mishap. Thanks for your positive feedback!
Kind Regards,
Millie's 🍪
Reply from Millie's Cookies
We regret the cookie lacked the writing. We appreciate your feedback and have taken note to improve our processes.
Kind Regards,
Millie's 🍪
Birthday Cookie
My daughter isn't a fan of birthday cake but loves Cookies. The large double Cookie is the perfect alternative and a box of Kinder bueno cookies to go with it is essential. I'm lucky if I get one.
11 September 2025
Reply from Millie's Cookies
We're happy to hear that the giant cookie was a perfect birthday alternative! It sounds like the Kinder Bueno cookies are a hit, too. Thank you for your positive feedback; we appreciate it.
Kind Regards,
Millie's 🍪
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