Millie & Ralph Reviews 

11,563
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,086 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and high-quality products, often highlighting exceptional craftsmanship and soft materials. Many appreciate the option for personalization, making items extra special for gifts. People frequently commend the efficient service, noting quick responses and fast, reliable delivery. However, some customers also noted concerns regarding order fulfillment, with a few experiencing significant delays in delivery or dispatch. These individuals mentioned waiting for pre-ordered items past expected dates or receiving no dispatch information, leading to disappointment.

What people talk about most

Product

People report positive experiences with product, consistently praising the high quality and beautiful design... See more

Quality

Customers consistently note positive experiences with quality, frequently describing items as beautiful,... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about order, with many finding the ordering process easy and... See more

Service

Customers had positive experiences with service, often highlighting its speed and efficiency. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beautiful baby suit. Better than a baby-grow, but comfortable and easy wear for a baby. Quality soft material. Attractive detail with smocking and little tractors embroidered, and little collar an... See more

Rated 5 out of 5 stars

I had a query about my order and I had a very quick response, putting my mind at ease. The items I ordered were as the picture on the website showed. I am a very happy customer and I would definitely... See more

Rated 5 out of 5 stars

Ordered an outfit that could be personalised but as we don’t have a name yet I didn’t require the personalisation. A lovely lady called Olivia contacted me to make sure I didn’t need the name placing... See more

Rated 5 out of 5 stars

Millie and Ralph where the clothes I chose for my grandson to bring home his beautiful young daughter. I chose the pink knitted set of tiny pants, jacket, booties and hat complete with the most gorgeo... See more



Company details

  1. Baby Clothing Store

Written by the company

Welcome to Millie & Ralph. We are a leading online retailer of spanish, traditional, contemporary and knitted baby wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(11,563)

1,070 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super service

Super service. Contacted me after delivery about personalisation as I hadn’t requested. Fast delivery.Highly recommend

4 June 2026
Rated 5 out of 5 stars

We ordered the silver cross cove

We ordered the silver cross cove
From Millie and Ralph on pre order for early June in April
We thought that would be ok as our granddaughter wasn’t due until the end of June but she came early
I contacted Millie and Ralph and told them the situation
And they reshuffled some orders so as we could at least have the car seat and base
And then to our surprise the next day
( today ) the pram arrived
They went above and beyond to help
Us would recommend to anyone
Thank you so much
One happy daughter and new granddaughter
In her beautiful new pram xx

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Ordered an outfit that could be…

Ordered an outfit that could be personalised but as we don’t have a name yet I didn’t require the personalisation. A lovely lady called Olivia contacted me to make sure I didn’t need the name placing on the outfit before they sent it. Delivery was fast and I was kept up to date on how the order was being processed. The customer service is fantastic, so are the clothes. I’m very happy with my choices and will definitely order again. Definitely recommend Millie & Ralph.

2 June 2026
Rated 5 out of 5 stars

Amazing customer service

I ordered a few items as a gift. After I ordered i reviwed my details and realised it was going to be delivered to my old address. I emailed the company and Olivia rectified this for me. Customer service was second to none. Thanks again!

The quality of the clothes are beautiful. I'd definitely order from Millie and Ralph again when I'm looking for something special.

19 May 2026
Unprompted review
Rated 1 out of 5 stars
Millie & Ralph logo

Reply from Millie & Ralph

Hi Eve

Thank you for taking the time to leave a Trustpilot review. I am sorry to hear that you haven’t received your parcel. Having looked into this from the order number linked to the review I can see that Royal Mail have returned this to sender as you didn’t provide a full delivery address as checkout. The house name or number was missing and they were unable to deliver this. If you would like to reach out to our customer service by email they can arrange to resend this or issue a refund once returned by Royal Mail.

Kind Regards

Ben
Millie & Ralph

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