Miller Homes Reviews 

6,556
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,354 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and sales team for their exceptional helpfulness, unwavering professionalism, and clear guidance throughout every stage of the home-buying journey. Consumers also highlight the outstanding quality of the property and the efficient remedial work provided by friendly and skilled on-site technicians. Some reviewers were not happy with the poor customer service and ongoing communication problems regarding unresolved property defects and project delays. Others mentioned frustrating difficulties in getting necessary repairs completed properly alongside a noticeable lack of responsiveness from the after-sales teams.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the sales and support teams are consistently... See more

Service

Reviewers mention positive feedback about service, highlighting the helpfulness and professionalism of the... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and approachable... See more

Quality

Customers report positive experiences with quality, highlighting high standards and excellent craftsmanship.... See more

Location

People report ambiguous experiences regarding the location and surroundings of various developments.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Massive thank you to Jackie and Alison at Portside Village Middlesbrough!! We are just beginning our house journey and though we aren’t ready to buy just yet, we will definitely be back to miller than... See more

Company replied

Rated 5 out of 5 stars

Nicola at Dial House Place, Rainford was extremely helpful when myself and my partner dropped in to view the homes available. She was very knowledge about the site, providing us with different options... See more

Company replied

Rated 5 out of 5 stars

Annabel & Debbie @ Lunts Heath Rise - Widnes are very knowledgeable / professional / like strawberries & cream they’re a great working team. They want to help no matter what your budget & will endeav... See more

Company replied

Rated 5 out of 5 stars

We had Chris smith attend our home today, he took the time to fix a multitude of issues around my house, paying great attention to detail and making sure everything was completed to a high standard.... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

About Miller Homes

Written by the company

Miller Homes is one of the UK's leading private homebuilders with a long-standing reputation for building high-quality, energy-efficient homes and providing 5* customer service. For more than 90 years, we've been building homes for people to make their own. Throughout that time, we've been listening to our customers, understanding what they like and what they want, and using that knowledge to continually improve and enhance the homes we build. From the materials we use to our meticulous quality control and the exceptional customer service we pride ourselves on, we always go the extra mile. Buying a new home is an exciting adventure, and we're here to provide all the support you need from our first meeting through to moving day and beyond. Start searching for your new home today and live your new adventure. FIND YOUR DREAM HOME

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(6,556)

1,281 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kitchen plinth replacement

Craig the technician came to replace our kitchen plinth at Bonington Grange, Gedling, he was so friendly, polite and very helpful, he did a brilliant job and an absolute credit to your company.

10 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Sally,

Thank you for taking the time to leave a review. We are delighted to hear that Craig was so friendly, polite and helpful while carrying out work.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

We have had nothing but support and…

We have had nothing but support and guidance from both Sharleen and Emma at The Hedgerows,as we go through the process of buying our new home. We look forward to the next few months until we get our keys. Thank you both 😊

9 July 2026
Unprompted review
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Reply from Miller Homes

Hi Tracie,

Thank you for taking the time to leave a review. We are delighted to hear that Sharleen and Emma were so supportive throughout the buying process.

We hope you enjoy your new Miller home when the time comes.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Marek has been so nice and helpful with…

Marek has been so nice and helpful with our miller homes supporting in guiding us the on board new home tour and also in supporting us with our new home queries. He has always been a star in serving his customers and willing to help all the time

9 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi S Chan,

Thank you for taking the time to leave a review. We are thrilled to hear that Marek was so helpful and supportive during the process.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Debbie vivis Miller homes

Without this lady I think we would have been disappointed in our new build house purchase on Dial house place in Rainford. Debbie Vivi has made the whole experience an enjoyable one knowing that she would get things done efficiently and as quickly possible without the worry and stress.
Everything we have raised throughout the process has been swiftly acted on by Debbie and she has communicated with us on a daily basis.

The amount of care and hardwork Debbie has put in for us we cannot thank her enough!!!

She helped us with our options the solicitors and in every step of the buying process she has been there to reassure us.

I would definitely recommend miller homes whilst Debbie is leading the way she will not disappoint!!!

26 June 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Daniel,

Thank you for taking the time to leave a review. We are thrilled to hear that Debbie was so efficient, helpful and made the buying process an enjoyable experence.

We wish you lots of happy memories in your new Miller home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Miller Homes have been brilliant…

Miller Homes have been brilliant scheduling in their technicians for any snagging issues with my new home - not that there has been many. 🤩
Harry carried out the tasks today and he did a sterling job! He was polite, friendly and accomplished. Thank you! 🙏🏼

8 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Tracey,

Thank you for taking the time to leave a review. We are delighted to hear that Harry and the team were so polite, friendly and carried out work to a great standard.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Miller Homes Decorator

Mark Callaghan came to do a few touch ups in our home. He was very friendly, reliable and did a great job.

8 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Ki,

Thank you for taking the time to leave a review. We are delighted to hear that Mark was so friendly, reliable and carried out a great job.

All the best,
Miller Homes

Rated 5 out of 5 stars

Had some work done today by Marek he…

Had some work done today by Marek he was professional and did an amazing job ! Left everything clean and tidy . Would recommend Millerhomes and their contractors .

8 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Mrs Mandy Sharp,

Thank you for taking the time to leave a review. We are delighted to hear that Marek was so professional and carried out a great job.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Jake visited today and sorted the…

Jake visited today and sorted the skirting in our main bedroom en-suite and re-siliconed it.
Fantastic job from a professional, friendly and skilled tradesperson.
Highly recommended Top guy.

8 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Mr Grant,

Thank you for taking the time to leave a review. We are thrilled to hear that Jake was so professional, friendly and carried out work to a high standard.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Amazing aftercare from Miller Homes

Wanted to take the time to complete a review of my experience with the miller homes after care admin team, they are all wonderful but in particular Steph, she has been amazing, she is so friendly, polite, professional and extremely efficient and all round amazing at her job, when we were looking to purchase a new home one big decider was that we were told by more than one person that miller homes after care was great and we truly have found that to be the case. I really hope that Steph's boss gets to read this as she truly is wonderful, I really hope she is appreciated for all the hard work she does within her role.

1 July 2026
Unprompted review
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Reply from Miller Homes

Hi Victoria,

Thank you for taking the time to leave a review. We are delighted to hear that Steph and the team were so friendly, polite and professional throughout the after sales process.

Best wishes,
Miller Homes

Rated 1 out of 5 stars

It’s a shame 0 stars isn’t a choice

It’s a shame 0 stars isn’t a choice. The most dreadful aftercare service we have ever had the misfortune to deal with. Over a year in our new home, and faults still haven’t been addressed e.g. our solar iboost was diagnosed as faulty late April 26. Three months later and still no replacement: you can buy it online for £300 and next day delivery, but Miller insist on sending more electricians to check on it, then tell you it’s the plumber that needs to order it, but give it to an electrician to fit. Utter incompetence at the highest level, the email trail is circa 30+ and growing weekly. Next step will be emailing their CEO, maybe it’s time to involve the chiefs…

7 July 2026
Unprompted review
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Reply from Miller Homes

Hi Ross,

Thank you for taking the time to leave a review and we are sorry to hear that you have been disappointed with your experience. Please get in touch at contact@miller.co.uk with details of your address and the development you live on so we can look into this matter further for you.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Had a visit from Harry to carry out…

Had a visit from Harry to carry out some repairs in my home he was the perfect worker in every way so polite and clean and tidy Also perfect workmanship

7 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Ellen,

Thank you for taking the time to leave a review. We are delighted to hear that Harry carried out a great job.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

A huge thanks to the guys on site

A huge thank you to the guys on site at The Fairways, Wombwell. Mark T, Ford and Matt. Just lovely people who genuinely want to provide the very best service. Zero messing around, quality work and just lovely people. A absolute credit to Miller Homes - these guys have just made the whole ‘new home’ experience for me :)

30 June 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Sarah,

Thank you for taking the time to leave a review. We are delighted to hear that Mark T, Ford and Matt provided great customer service during the process.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Mark at the sales office has gone above…

Mark at the sales office has gone above and beyond to help us reserve a plot and find out any queries we had.

6 July 2026
Unprompted review
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Reply from Miller Homes

Hi Karen,

Thank you for taking the time to leave a review. We are delighted to hear that Mark went above and beyond to help you throughout the buying process.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Very pleasant man who changed our…

Very pleasant man who changed our weathered hinges and door strip. He also adjusted the door which hadn’t shut properly since we’d moved in. Hopefully he’ll be back to do the front door!

6 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Chris,

Thank you for taking the time to leave a review. We are delighted to hear that our team carried out a great job.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Alex B top snagging technician

Alex B visited our property to complete some snagging work that had unfortunately been outstanding for quite some time due to delays with Miller Homes Customer Care.

He arrived early but waited until the agreed appointment time before knocking. He was polite, courteous, friendly and worked in a clean and tidy manner throughout. He took the time to complete everything properly and was happy to explain what he was doing.

A genuinely pleasant person to deal with and a great representative for Miller Homes. Thank you again, Alex.

29 June 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Mr Patel,

Thank you for taking the time to leave a review. We are delighted to hear that Alex was so polite, friendly and carried out work to a great standard.

All the best,
Miller Homes

Rated 5 out of 5 stars

Excellent Service from Liz Marsh at Langley Chase

We had a great experience with Liz Marsh throughout the purchase of our new home at Langley Chase. From the beginning, Liz was professional, friendly, and always willing to help with any questions we had. She kept us informed throughout the process, explained everything clearly, and made what could have been a stressful experience feel much smoother.

Her communication was excellent, and she was approachable, patient, and genuinely committed to providing a positive customer experience. We really appreciated her support and the time she took to ensure we understood each stage of the buying journey.

Thank you, Liz, for your excellent service and dedication. We wish you all the best and would happily recommend you to anyone looking to purchase a home at Langley Chase.

20 February 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Muhammad,

Thank you for taking the time to leave a review. We are delighted to hear that Liz was so professional, approachable and made the buying process a smooth experience.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

We cannot recommend the Miller Homes…

We cannot recommend the Miller Homes team at Arlesey Gate highly enough.

From the very beginning, our experience has been outstanding and that is largely thanks to Kelly Jones. Throughout our journey Kelly has been the perfect combination of professionalism, knowledge, warmth, and genuine care.

During an incredibly difficult personal situation, Kelly showed exceptional compassion, patience, and understanding. She went above and beyond to support us, keeping us informed, reassuring us when we needed it most and making what could have been an overwhelming experience so much easier. Her kindness and empathy were far beyond what we expected and we will always be grateful for the care she showed our family.

Kelly is an incredible asset to Miller Homes and truly deserves recognition for the exceptional service she provides. She embodies everything you would hope for in a Sales Manager and is a shining example of outstanding customer care. People like Kelly don’t just sell homes they build trust and create an experience that customers will remember for years to come.

We wholeheartedly recommend both Miller Homes and the Arlesey Gate development. If you’re considering buying a new home, you can do so with confidence knowing you’ll be looked after by a team that genuinely cares.

Thank you, Kelly, for everything you’ve done. We sincerely hope Miller Homes recognises what an exceptional member of staff they have. Your dedication, compassion, and commitment have made all the difference, and we couldn’t be more grateful.

30 June 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi FiaFlatt,

Thank you for taking the time to leave a review. We are thrilled to hear that Kelly was so professional, understanding and went above and beyond to help you throughout the buying process.

We wish you lots of happy memories in your new Miller home.

Kind regards,
Miller Homes

Rated 5 out of 5 stars

Hilary was very professional and…

Hilary was very professional and knowledgeable who answered all our questions with a friendly manner. Regards. Stephen & Stephanie Terry

4 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Stephen and Stephanie,

Thank you for taking the time to leave a review. We are thrilled to hear that Hilary was so professional and knowledgeable.

Best wishes,
Miller Homes

Rated 5 out of 5 stars

Excellent service!!

Had a visit from Chris Smith to sort out the snags, and I couldn’t be happier with the service. He came out and fixed everything to a very high standard, and even helped fix the front door, which had become difficult to lock.

Chris was very friendly, professional, and accommodating throughout the visit. He took the time to make sure everything was working properly before he left. Excellent customer service and a great experience overall. Thank you, Chris!

3 July 2026
Unprompted review
Miller Homes logo

Reply from Miller Homes

Hi Stefanie,

Thank you for taking the time to leave a review. We are delighted to hear that Chris was so friendly, accommodating and completed work to a high standard.

Best wishes,
Miller Homes

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