Midlands Tool and Plant Hire Reviews 5

This company hired me a cement mixer that had no drive belt (not broken - just not fitted). They delivered it on the Thursday for a weeks hire, but when I reported the problem on Friday morning they refused to come with a replacement before the Monday. At cost to myself, I was able to get a van to take the mixer back to midland and get a replacement on the Friday so I only lost one day's use. Midland have refused to give me any discount on the hire costs (or more correctly they have just ignored my complaints)

Ordered two genie Lifts at short notice they were delivered to my property whilst I was away. only needed to use one in the end as the beam was 260 kg. After lifting the beam struggle to get genie back position. Tried calling Midlands Hire unfortunately closed at the weekend so I raised the genie to the top then lowered and it seemed fine, placed items back at the front of the house for collection on Monday. I noticed my deposit wasn’t back in my account, so I called the company and they stated that there was an issue with the genie Lift Very strange. I was able to do one lift, struggle to get it to go back into normal position, but in the end sorted now Midlands Hire don’t want to pay me deposit. I will be taking this to Trading Standards. I think it’s absolutely disgusting.

Awful company to work with.
Equipment was never delivered in the time slot agreed, the office never seem to have a clue what is going on and are incapable of directing their drivers properly.
Had a digger with no service manual or check sheet that had clearly been delivered straight from another site. they refused to service it without charging us, but did eventually grease it, explaining that they used to provide a grease gun but they just get stolen.
Had a mixer delivered that came late and was broken, found that out after nearly an hour of helping the driver get it off of the lorry as the driver hadnt been trained on how to get it off, second time around was alot quicker but it shouldn't take 3 people to unload one of their tools.
Funny thing is they came a day early to pick up the digger and a week late to pick up the mixer meaning I had to leave a job to be there for them to collect it at short notice.
Through the whole process I've had to call their office multiple times a day to resolve simple issues, it quickly became clear there's little communication in their office leading to the problems we've experienced.
To top it all off it took over a week to get one of the two deposits back, after speaking to the office they thought they had transferred the first deposit onto the mixer but this wasn't the case as their invoices show, was told I'd get a call back but yet again nothing. All equipment was sent back clean, working and with full tanks of diesel but the second deposit has not been returned and so now deducted from my wages. Worst of all my boss is happy with their service even though they had to call him for his bank details when he had provided his bank statement as part of the ID check.

Tool hire good returning deposits not so good

I hired a wood chipper and it was not starting.It was then took back by midlands till hire then accused me of clogging the machine and using it although it wouldn't even start,even said that I had unscrewed a bolt for no reason.what would I need to unscrew bolts for.Very shocked at the blatant lies.They didnt even refund me although it hadnt even been used and was returned a day after.Would not reccomend