Midas Beds Reviews 

522
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 499 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their sturdiness and good finish, with many appreciating the useful storage options. The delivery service is frequently highlighted as fast, efficient, and well-communicated, with many people commending the polite and helpful staff who often go above and beyond by assembling beds or carrying items upstairs. However, some customers also noted issues with product quality, describing items as flimsy, poorly built, or not matching the advertised heavy-duty standards. A few other people also felt that communication was poor, with instances of undelivered items, damaged goods upon arrival, or ignored requests for refunds.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its quality, sturdy construction, and... See more

Delivery service

Consumers generally report positive experiences with the delivery service, often highlighting excellent and... See more

Quality

Customers consistently note positive experiences with quality, praising the well-built and sturdy... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent and first-class service... See more

Staff

People report positive experiences with staff, frequently praising the delivery teams for their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Midas beds were an excellent company to supply &install new bed base.Have slept on it with existing Simba mattress & sleep is now wonderful.The two men took away my existing divan base which I can now... See more

Company replied

Rated 5 out of 5 stars

Lovely bed and mattress my father in law was very happy, very good service from this company and a quick turnaround, great selection of colours, delivery guys were great! Assembled the bed quickly w... See more

Company replied

Rated 5 out of 5 stars

Right from when I ordered my bed , I received emails keeping me upto date with its progress. I was given a date for delivery and the opportunity to change it if need be .i was contacted by the delive... See more

Company replied

Rated 5 out of 5 stars

10/10 service. Superb quality. Fantastic pricing. Fast and perfect delivery. Will most definitely use again. Cannot fault the service from start to finish. Keep up the good work, this company is d... See more

Company replied


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

We’re a family-run business with over 30 years of experience in crafting quality beds. At Midas Beds, comfort runs in the family. With decades of expertise, we know what it takes to create the perfect night’s sleep – combining timeless craftsmanship with everyday affordability. Every bed we offer reflects our commitment to quality, durability, and care. Why Choose Midas Beds? Made in the UK Every product we make is built by hand in the UK. From sturdy frames to supportive mattresses, we take pride in delivering locally made quality you can trust. Free & Fast Delivery Free & Fast Delivery available within 3–7 working days. Additional shipping surcharges may apply based on your location. 0% Interest, Buy Now Pay Later We believe everyone deserves great sleep—without financial stress. That’s why we offer 0% interest finance and flexible Klarna payment options, including Buy Now, Pay Later. 5-Year Warranty We stand behind our craftsmanship. That’s why all Midas Beds products come with a 5-year warranty for peace of mind.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

522 reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(522)

497 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality bed

Good quality bed

9 April 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re delighted to hear you’re happy with the quality of your bed.

Kind regards,
Midas Beds

Rated 1 out of 5 stars

Be careful of this company

Ordered double lift ottoman bed matress headboard installation and old bed taken away from midas beds
V1 delivered installed and just after they went the ottoman wouldnt come down reported it to customer services says apply pressure still didnt come down they sent V1 again they said it was faulty 6.5.26 couldnt use it offered replacement or refund opted for refund which was in bank on 15.5.26 still waiting for faulty bed to be dismantled and collected as of today 28.5.26 thats 22 days of sleeping on sofa and counting sent loads of emails phone calls photo etc to customer service
Faulty bed collected today
I cant understand that midas did not know the faulty bed hadnt been collected (as they state in their response to my original review) as stated previous since receipt of refund i have sent numerous emails and a couple of phone calls to request collection of this bed and i did receive replies stating they would look into this matter and expedite collection it has taken them over 14days since refund issued
Anyway bed gone now and im sure anyone reading this review and response will come to their own conclusions

28 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Hi Jacqueline,

Firstly, we are very sorry for the experience you’ve had and for the inconvenience this situation has caused you.

We arranged for V1, our logistics and installation partner, to collect the faulty bed after your refund was processed, and until seeing your review today we were not aware this collection had still not taken place. We completely understand your frustration, especially after being without a bed for such a long time.

Now that this has been brought to our attention, we are escalating this urgently with V1 and pushing for the bed to be dismantled and collected as a priority. A member of our team will also continue to monitor this until it has been fully resolved.

Again, we sincerely apologise for the inconvenience and disappointment caused.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Bed is amazing delivery was quick and…

Bed is amazing delivery was quick and on time helpful delivery guys
Very happy thank you so much

6 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your wonderful feedback! We’re delighted to hear you love your new bed and that the delivery was quick, on time, and carried out by a helpful team.

We really appreciate your kind words and support.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Ordered bed base excellent…

Ordered bed base excellent communication between midas and myself. Delivered within a week.good quality base.woukd definitely recommend

27 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your lovely feedback! We’re delighted to hear you were happy with the communication, delivery time, and quality of your bed base.

We really appreciate your recommendation and support.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Good customer service

Good customer service

19 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re pleased to hear you were happy with our customer service.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Excellent Service Standards …

Ordered a bed base through Midas and received a first class service from start to finish. Excellent communications, professional and friendly delivery team, and the bed base is a high quality item, much better than expected for the price. The whole experience was trouble free from start to finish. Highly recommended.

8 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your fantastic feedback! We’re delighted to hear you received first-class service from start to finish and that you were happy with the communication, delivery team, and quality of your bed base.

It’s wonderful to know the product exceeded your expectations for the price and that the whole process was smooth and trouble-free. We truly appreciate your recommendation.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Excellent Service

I placed an order for a new bed for my mother. Unfortunately there was an unexpected issue at our end, and they dealt with the matter quickly and courteously.

16 April 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your kind feedback! We’re pleased to hear our team was able to handle the situation quickly and courteously for you and your mother.

We really appreciate your support and are glad we could help.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Great!

Delivery on time, call before hand to let me know arrival time. Bed was easy to assemble and was brought into the room of choice, no hassle. Definitely recommend

20 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your fantastic feedback! We’re delighted to hear the delivery arrived on time, with good communication beforehand, and that the bed was easy to assemble.

It’s also great to know the delivery team made the process smooth and hassle-free by bringing everything into your room of choice. We really appreciate your recommendation.

Kind regards,
Midas Beds

Rated 1 out of 5 stars

Received my divan ,4 bed gliders was in…

Received my divan ,4 bed gliders was inside ,needed eight .I ordered end draws ,received side drawers ,drawers are falling to bit

They said they will post the 4 gliders.(we will see)
Need the bottom half of divan replacing as it won't last,just all falling to bits

22 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

We’re very sorry to hear about the issues you experienced with your divan order and understand your frustration.

As discussed, we have now sent out the missing gliders along with replacement drawer, and we are more than happy to do this to help resolve the issues for you.

If there is anything further you need assistance with, please don’t hesitate to contact us and we’ll be happy to help.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Great service

Great service, pleasant on the phone ,great delivery

16 April 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your lovely feedback! We’re delighted to hear you were happy with the service, found our team pleasant on the phone, and had a great delivery experience.

Kind regards,
Midas Beds

Rated 1 out of 5 stars

Delivery was cancelled 2 hours in to 3…

Delivery was cancelled 2 hours in to 3 hour window. Had to chase for a new delivery date which was 1 week later (more from my efforts than theirs). Quality of divan set is very poor. Chipboard and staples! We have had to glue drawers back together. We had
to assemble and fit the headboard with no instructions. I am not sure the bed will last for the promised 5 year warranty. Very disappointed

23 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused by the delayed delivery and the frustration of having to chase for updates. We completely understand how disappointing this must have been.

We’re also sorry to hear the quality of the divan set did not meet your expectations and for the issues you experienced with the drawers and headboard assembly instructions. Your feedback is extremely important to us and will be passed on internally to both our production and customer service teams for review.

Please feel free to contact us directly if there is anything further we can assist you with, and our team will be happy to help.

Kind regards,
Midas Beds

Rated 4 out of 5 stars

Bought a headboard to match a base I…

Bought a headboard to match a base I got the month before, very smart. Delivery quick and deliverers polite

9 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your lovely feedback! We’re delighted to hear the headboard matched your base perfectly and that you’re happy with how it looks.

It’s also great to know the delivery was quick and the delivery team were polite.

Kind regards,
Midas Beds

Rated 4 out of 5 stars

The assembly of my ottoman beds was…

The assembly of my ottoman beds was done well.

23 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re pleased to hear the assembly of your ottoman beds was carried out well and that you were happy with the service.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Great ottoman bed from Midas beds I…

Great ottoman bed from Midas beds I wanted a side opener and found this British made company . Ordering was easy and quick delivery was within the week .
Great service

15 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your fantastic feedback! We’re delighted to hear you’re happy with your side-opening ottoman bed and that the ordering and delivery process was quick and easy.

We really appreciate your support and are pleased you chose Midas Beds.

Kind regards,
Midas Beds

Rated 1 out of 5 stars

Bed arrived damaged and missing parts

Bed arrived damaged and missing parts
Attempted to contact customer service by email and by phone.
THIS COMPANY WILL NOT GET BACK TO YOU!
Avoid at all costs.
They deserve to go bankrupt

9 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

We’re very sorry to hear about your experience and sincerely apologise for the issues with your order and the difficulty reaching us. We completely understand your frustration, especially after receiving a damaged item with missing parts.

As discussed, the missing parts have now been sent out to you. If there is anything else you need or any further issues at all, please just let us know and we will be happy to help.

Kind regards,
Midas Beds

Rated 4 out of 5 stars

Very Happy with the overall ordering…

Very Happy with the overall ordering apart from a last minute cancellation of delivery from the delivery company. However bed was delivered the following day and taken to the bedroom by 2 delivery men.
Bed is perfect very easy to put together and drawers slide very smoothly. Lovely velvet finish with good height headboard. Will definitely be ordering for another bedroom.

17 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your lovely feedback! We’re sorry again for the last-minute delivery cancellation, but we’re pleased the bed was delivered promptly the following day and taken to your room by our delivery team.

It’s fantastic to hear you’re happy with the quality, smooth drawer functionality, and velvet finish of the bed. We’re especially delighted to know you’ll be ordering from us again for another bedroom.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Very polite and efficient

Wet polite and efficient

14 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your feedback! We’re pleased to hear you found the service polite and efficient.

Kind regards,
Midas Beds

Rated 5 out of 5 stars

Smooth delivery

Got a guest room mattress and wow... way better than expected. Packaging was good, delivery smooth, and the mattress feels really comfortable even just testing it myself.

14 May 2026
Unprompted review
Midas Beds logo

Reply from Midas Beds

Thank you for your wonderful feedback! We’re delighted to hear the mattress exceeded your expectations and that you were happy with the packaging and smooth delivery experience.

It’s great to know the comfort impressed you as well. We hope your guests enjoy it just as much!

Kind regards,
Midas Beds

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