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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are really happy with the products, often receiving them in perfect, new condition, and appreciate the competitive pricing. The delivery service is frequently praised for its speed and efficiency, with many orders arriving quickly and even ahead of schedule. People also highlight the excellent customer service, noting quick and friendly support, and clear communication regarding order status. However, some customers also noted issues with the website, finding it lacked clarity and had outdated information, particularly regarding order support emails. There were also occasional complaints about communication, with some reviewers experiencing ignored emails and a lack of updates on their orders. A few other people also felt that the included adapters for chargers were sometimes incorrect or of poor quality.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the fast shipping, good quality,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive outcomes, with orders... See more

Website

Customers had negative experiences with the website. Many reviewers found the site misleading, citing issues... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration... See more

Based on these reviews

Rated 4 out of 5 stars

All the devices I bought were in perfect condition, new in their packaging. I always received what I ordered. On the delivery side, sometimes it's fast (3 days) sometimes it goes beyond 3 days - some... See more

Rated 4 out of 5 stars

Took a long time to ship, but that was due to an issue with the payment method Sezzle (which apparently has a days long verification process). Support was quick and friendly, however information... See more

Company replied

Rated 4 out of 5 stars

As a user, I probably encountered some very opaque customer information. There's no order status update history, so you might not notice that the phone has arrived. I also didn't see how to arr... See more

Rated 5 out of 5 stars

Phone was shipped quickly and arrived brand new as expected. Great price. The included adapter for using the phone's charger in my country, the USA, wasn't up to the task of staying in the wall and ho... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store

Written by the company

MI 4 Canada is the most trusted unlocked cellphones provider in the country. We have set a benchmark in the dual sim phones industry by supplying the latest models from all the reputed brands. Top-quality and amazingly low price are the exclusive features that make our competitors envy us. Buy Xiaomi Canada from our largest collection and we suffice the needs and requirements of all budgets. We enjoy a unique reputation as the largest provider of the best android phone in the industry. It has been possible as we know the needs and requirements of mobile phone lovers in our country. We have included mobile phones from all reputed brands including Samsung Canada. Our unique features as the largest seller of mobile phones in the country have made us one of the favourite mobile selling platforms of OnePlus Canada.


Contact info

4.2

Great

TrustScore 4 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

i ordered poco x6 pro 8/256 on 29 march…

i ordered poco x6 pro 8/256 on 29 march and i emailed mi4ca to inform me about my order but they didn't get any updates until Monday. they were busy because of easter celebrations and they were so nice to actually upgrade me to 12/512gb poco x6 pro. i had a good experience with them, and i highly recommend mi4ca for android people.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Unbelievable shipping speed!

I got exactly what I ordered and they even threw in an adapter for the international Xiaomi 90W charger! I love this phone and am very impressed with shipping speed. In around 52 hours it went from Hong Kong to my door in Nebraska, USA. Blown away by the speed and great communication along the way. Thank you Mi4Canada, you will be my go-to for future orders like this.

I can't review them much on the customer service side (I.E. warranty) as I haven't (and hopefully won't) needed that, so hopefully that aspect is as good as the rest.

26 March 2024
Rated 5 out of 5 stars

Product was excellent condition

With a vast selection of products, user-friendly interface, and seamless checkout process, Mi4 is a go-to destination for hassle-free online shopping. Highly recommended for its convenience and reliability. Will order again!

31 March 2024
Rated 1 out of 5 stars

Frustrating Experience with Mi4 Canada: ASUS ROG 7 Camera Issue

I recently purchased an ASUS ROG 7 phone for $1200 CAD from Mi4 Canada. Within a year, the camera stopped working. Unfortunately, the company only offers support via email, which is inconvenient. After contacting them, they informed me that the phone was out of warranty and I would have to pay for repairs. Despite agreeing to the charge, I've had to constantly follow up on emails as different representatives respond each time. Although they promised to send a shipping label within 48 hours, it's been nearly a week and I haven't received it. This lack of follow-through is concerning, as I fear I may never receive the label or get my phone repaired. I've been using a faulty phone for almost 15-20 days now, as I don't have a spare. I hope this review helps others make informed decisions before purchasing from Mi4 Canada. Additionally, I want to highlight that I will update this review to share the outcome of the repair process once it's completed, assuming I receive the necessary support from Mi4 Canada.

5 March 2024
Unprompted review
Rated 2 out of 5 stars

Possibly fraudulant

Attempted to purchase a cellphone (sony xperia) through Mi4Canada, my credit card was not accepted despite it working everywhere else and customer support never replied to me on live chat.

Bought a cellphone from another seller after that.

31 December 2023
Unprompted review
Rated 5 out of 5 stars

if your looking for cheapest brand new…

if your looking for cheapest brand new smartphone i highly recommend this site, i ordered samsung galaxy s23 plus on nov 20, and also use etransfer for 3% discount, they also give me free phone car charger and back case, everything is good

30 November 2023
Unprompted review
Rated 5 out of 5 stars

Best company in Canada

I bought a phone off them via etransfer at the beginning of the year. The phone arrived as stated within 5 days. No issues whatsoever. Now I'm returning to buy another phone. They have good prices too.

8 March 2023
Unprompted review
Rated 5 out of 5 stars

I have used Mi4 four times now…

I have used Mi4 four times now and every time products came fast and as advertised. I had no trouble with phones from Sony either. Xperia phones work in Canada and although the charger may be European, with an adapter it has worked flawlessly. Looking to order another phone this week.

22 November 2022
Unprompted review
Rated 5 out of 5 stars

Got a great deal on a brand new…

Got a great deal on a brand new flagship. These guys are the real deal, in my case it was shipped immediately from China and arrived to my doorstep in about 3 days time.
Would purchase from them again. Also, their support team is responsive and does their best to answer your questions & accommodate your order.

2 May 2023
Unprompted review
Rated 1 out of 5 stars

Had ordered a phone it was not in stock…

Had ordered a phone it was not in stock and they offered me a cheaper version but it was not what I wanted , I called and talked to someone and we agreed to cancel the order, that's now.9 days ago, the order is still on hold , I have left messages via on line form the chat and also phone and nothing. No response. I want my money refunded now and not in weeks
.this is not the way of doing business.

4 May 2023
Unprompted review
Rated 5 out of 5 stars

good

I received my phone really fast considering (2-3 days) considering it came from Hong Kong. Came in really well packaged, no worries there. They're a good source for hard to find phones in Canada.

5 April 2023
Unprompted review
Rated 5 out of 5 stars

Searched all sites in Canada for Xiaomi…

Searched all sites in Canada for Xiaomi smart phone recommended by friend. Best prices, great discounts and fast transaction and person response time. Got phone from Hong Kong in 1 week, service and phone exceeded all expectations.

7 February 2023
Unprompted review
Rated 1 out of 5 stars

phone died within 2 years

I bought a xiaomi 11 from them, died at 1.7 years old, email them and all they said is it's out of warranty, no sorry no advice on repair no nothing.

3 February 2023
Unprompted review
Rated 5 out of 5 stars

I just ordered a Xiaomi Redmi Note 11…

I just ordered a Xiaomi Redmi Note 11 Pro. VERY HAPPY with the price, the customer service, and how quickly the order was filled/delivered despite me ordering over the holidays. The specific one I had selected unfortunately (colour) wasn't in stock, but they were quick to reach out to inform me, give me a time frame when that colour would be back in stock, and gave me the option to order in a different colour to receive it ASAP. Every response was answered within an hour. I am very impressed and will continue to order my and my family's phones from here in the future.

3 January 2023
Unprompted review

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