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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers are really happy with the products, often receiving them in perfect, new condition, and appreciate the competitive pricing. The delivery service is frequently praised for its speed and efficiency, with many orders arriving quickly and even ahead of schedule. People also highlight the excellent customer service, noting quick and friendly support, and clear communication regarding order status. However, some customers also noted issues with the website, finding it lacked clarity and had outdated information, particularly regarding order support emails. There were also occasional complaints about communication, with some reviewers experiencing ignored emails and a lack of updates on their orders. A few other people also felt that the included adapters for chargers were sometimes incorrect or of poor quality.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the fast shipping, good quality,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many consumers praise the fast... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report positive outcomes, with orders... See more

Website

Customers had negative experiences with the website. Many reviewers found the site misleading, citing issues... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant frustration... See more

Based on these reviews

Rated 4 out of 5 stars

All the devices I bought were in perfect condition, new in their packaging. I always received what I ordered. On the delivery side, sometimes it's fast (3 days) sometimes it goes beyond 3 days - some... See more

Rated 4 out of 5 stars

Took a long time to ship, but that was due to an issue with the payment method Sezzle (which apparently has a days long verification process). Support was quick and friendly, however information... See more

Company replied

Rated 4 out of 5 stars

As a user, I probably encountered some very opaque customer information. There's no order status update history, so you might not notice that the phone has arrived. I also didn't see how to arr... See more

Rated 5 out of 5 stars

Phone was shipped quickly and arrived brand new as expected. Great price. The included adapter for using the phone's charger in my country, the USA, wasn't up to the task of staying in the wall and ho... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store

Written by the company

MI 4 Canada is the most trusted unlocked cellphones provider in the country. We have set a benchmark in the dual sim phones industry by supplying the latest models from all the reputed brands. Top-quality and amazingly low price are the exclusive features that make our competitors envy us. Buy Xiaomi Canada from our largest collection and we suffice the needs and requirements of all budgets. We enjoy a unique reputation as the largest provider of the best android phone in the industry. It has been possible as we know the needs and requirements of mobile phone lovers in our country. We have included mobile phones from all reputed brands including Samsung Canada. Our unique features as the largest seller of mobile phones in the country have made us one of the favourite mobile selling platforms of OnePlus Canada.


Contact info

4.2

Great

TrustScore 4 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not careful with customer information

They basically butchered my address while fulfilling the order. Missed the city quadrant name, and the last digit of the postal code.

20 August 2021
Unprompted review
Mi4Canada logo

Reply from Mi4Canada

Dear Sam,

Hi, Hope you are doing well and Thank you for your order.🙏🙏
We put all 6 digits on the Postal Code in the DHL system.6️⃣✅
But for ALL shipments on Airwaybill DHL will only show 5 digits only 😅😰but nothing to worry about because in their system they have full 6 digits. 🧐
You can call and confirm with DHL also.

We here at Mi4Canada take every order and every customer very seriously and with utmost responsibility.
I hope this clears everything and we hope you will give us an opportunity again in future to serve you.

We here at Mi4Canada wish you all the best for future. 🙂🙂

Warm Regards👋👋
Team Mi4Canada   

Rated 5 out of 5 stars

I've ordered 2 phones from them in the…

I've ordered 2 phones from them in the past and they both came very quickly. Quick customers service too. Don't hesitate to buy from mi4canada! (note for new customers, they don't provide tracking number so they have a contact email you message to get your tracking number, can find the email at the bottom of the website).

20 August 2021
Unprompted review
Rated 5 out of 5 stars

I was hesitant to buy from this store…

I was hesitant to buy from this store at first. However, the customer service was adequate with an email response within a business day. Also, they are reasonable with their return and refund policies. My purchase ended up being damaged by the factory. Although they took over a month to give me a refund, because the phone was out of stock and could not give a replacement, they gave me a full refund including the case and screen protectors that I bought. Overall, I would recommend trusting this store and I will most likely buy my new phone from them.

17 August 2021
Unprompted review
Rated 5 out of 5 stars

Great experience!

Ordered the Mi 11 Lite 5G. it came fast, shipped out on august 5th, arrived on august 9th. works really good and even has WIFI Calling and VoLTE working on Freedom Mobile.

13 August 2021
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. I was purchasing a Samsung S21 Ultra and wanted assurance that I was getting a Snapdragon variant. They were courteous, professional, and were quick to respond to my emailed questions. Fast shipping and the phone was the best price I could find in CDN on the web too! Highly recommend them.

10 August 2021
Rated 5 out of 5 stars

Very good experience

Used the chat-function before making the purchase to ask a few questions. The item was shipped from HK and arrived two days earlier than DHL estimated. Had it in less than one week from the day of purchase. Very good shopping experience.

6 August 2021
Unprompted review
Rated 5 out of 5 stars

MI4 understands what customer needs

My phone arrived on time and I was surprised to find that the shipment included all the necessary accessories like screen protector, a case and an electrical plug adapter which saved me time and money to look for them.

4 August 2021
Rated 5 out of 5 stars

Great team and after sales service

Great team and after sales service, I've contacted the company to repair my phone and even during the pendemic they stay in touch with the customer, so my phone was lost in shipping and got a replacement of the same model brand new. Keep up the good work Mi4canada.

28 July 2021
Unprompted review
Rated 5 out of 5 stars

Phone received; no issues at all, very professional

ordered early June 2021, there was a problem with my order (due to their payment system at the time) but they reached out to me very courteously and offered solutions and was able to place a new order and being transparent.

CS is very good and they even answer questions i have courteously after i have received my phone!

29 June 2021
Unprompted review
Rated 5 out of 5 stars

Satisfied with Purchase and Service

I ordered my device early Sunday morning, the order was processed quickly and I received my phone the next Monday. I was skeptical at first but reading all the reviews gave me confidence in mi4canada and I have to acknowledge I am very satisfied with the service and purchase. I will be purchasing another phone for them in the near future.

25 June 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and prices

Ordered a oneplus 9 pro. There was a small issue with the display and even though it wasn't the seller's fault (I think it's a manufacturing defect from the factory) they gave me many solutions and ended up giving me a partial refund. Excellent customer service with quick replies.

3 June 2021
Unprompted review
Rated 5 out of 5 stars

Efficient & Honest!

Just like some of the previous reviews I was skeptical at first but decided to give it a shot, and since trustpilot is a trust worthy site. Ordered the dual sim S21 ultra and received the phone in 4 business days! From Hong Kong to Vancouver, Canada. Brand New "Sealed" as described! Very, very happy with my purchase and it is also stated it is the Snapdragon 888 version. Please keep up with the good work Mi4 I will be a returning soon to upgrade my daughter's phone!

28 May 2021
Unprompted review
Rated 5 out of 5 stars

Buy with full confidence I can tell.

Hello Everyone,

I want to be very honest firstly I was reluctant to order phone over this site, but I talked to 1-800 number and John convinced me to order phone and pay thru pay pal its safe.

I ordered the phone Samsung S21 ultra Dual Sim and I was bit worried as i needed Snapdragon model.
I am in Mississauga Ontario and here I couldnt find Snapdragon Dual sim phone at all.

I ordered on May 24th 2021 and received May 27 2021.

I would like to say to all that with my true experience in dealing with this company I am convinced this is Legit company and I wish them all the best to do in their Buisness.

Thanks to John and his Team.

28 May 2021
Unprompted review
Rated 5 out of 5 stars

Don’t Worry, They’re Legitimate

If you’re like me you’re hesitating when you see they’re in Hong Kong, but these guys were great— fast reliable shipping via DHL, good customer service (better than a lot of the big manufacturers in fact) and a fabulous price— I saved over $600 bucks off the Samsung Canada price. Highly recommend.

25 May 2021
Unprompted review

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