Mike Lawson was exceptional today when he carried out the work this morning. Firstl looking at the job seemed easy, but came across a number of problems which he tackled with true professionalism. A... See more
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Review summary
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Reviews shaping this summary
We had a complex and difficult problem with a leaking toilet cistern. We had already had four plumbing visits which had failed to find or fix the problem. We were lucky to get Mark King who patiently... See more
Company replied
Craig Barker was the plumber who came to fix a leak in the kitchen sink waste pipe. He was polite, friendly and very efficient and also replaced an extra part of the drainage system that had been prev... See more
Company replied
Frank visited last week to fix a leak on my Megaflow and did a fantastic job. What started as a minor disaster was quickly brought under control thanks to his calm professionalism and clear exper... See more
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Company details
- Plumber
- Gas Installation Service
- Heating Contractor
- Hot Water System Supplier
- Radiator Repair Service
- Water Pump Supplier
Written by the company
Met Serve Ltd provides 24/7 Emergency and General Plumbing & Heating services across South-West London, Surrey, Sussex, Berkshire, Hampshire, Wiltshire and Dorset. Call us today on 01737 833888! Trading since September 2005, we have grown from a team of 6 to 140+. We are here and able to respond promptly to your Plumbing & Heating requirements. Whether you are a multi-site business in need of a Partner for your plumbing & heating maintenance, or a homeowner in need of a professional promptly. We resolve all plumbing and heating issues from dripping taps to heating system installs, weeping pipes to new water main upgrades, faulty inlet valves to Cylinder and Tank installs Our team are full-time employed with full qualifications in their field skill set, enhanced DBS & PEC verified, H&S trained and with full insurance. Our offices are located in Reigate (Surrey) and Basingstoke (Berkshire)
Contact info
Wellington House, 17 Birkheads Road, RH2 0AU, Reigate, United Kingdom
- 01737833888
- office@metserveltd.com
- metserveltd.com
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aaron the plumber who attended on…
Aaron the plumber who attended on behalf of METSERVE DYNO was excellent and identified the issue immediately☺️
25 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Quietstorm62, thank you so much for using our services and taking the time to post your feedback. We are very proud of your comments and will be proud to attend your home again should the need arise in the future.
Best wishes,
Met Serve Ltd
Great service from Dyno
We have used Dyno in the past and needed to call them again, the engineer Simon Frampton called on us and wasted no time in making a repair to a leaking tap and checking on some other plumbing issues. We have seen Simon here in the past he’s a complete expert and explains in a friendly and reassuring manner what needs doing and why.
A highly recommended engineer, thank you for all your help.
24 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mrs H. What a superb review to receive. Thank you so much for taking the time to post it. We also greatly appreciate your continued and loyal custom. Thank you!
Best wishes,
Met Serve Ltd
Reply from Met Serve Ltd
Hello Robert. Thank you so much for your kind words. We are very proud of the standards our team reach and the effort we make to offer the best service possible. It is great to read you're so pleased with Simon's efforts when installing a new radiator in your Salisbury home.
Best wishes,
Met Serve Ltd
Billy was amazing
Billy was amazing. What a great engineer. Thank you so much for your expert help
24 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Noel. You are very welcome. Thank you for using our services.
Best wishes,
Met Serve Ltd
Billy was 15mins to get to my home,he…
Billy was 15mins to get to my home,he fix the loo with a new bit . valve and was very helpful.
23 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mark. It is great to read that Billy was able to get to your home and resolve your plumbing emergency so quickly. Thank you for your feedback and custom.
Best wishes,
Met Serve Ltd
Reply from Met Serve Ltd
Thank you, John, for your custom and glowing feedback.
Best wishes,
Met Serve Ltd
Billy came today brilliant service knew…
Billy came today brilliant service knew exactly what was wrong i can't thank him enough excellent
23 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Julie, we are thrilled by your comments and that we were there for you when you had a plumbing emergency in your Littlehampton home. Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Amazing experience!
Frank Matthews from Dynorod was amazing!!! I had a leak underneath my sink and Frank diagnosed and fixed the fault very quickly. He is a fantastic plumber and gave me some good advice. I cannot recommend him enough.
Thanks again!
22 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Anna. We appreciate having a plumbing emergency on a Sunday can be very frustrating, but we are delighted that we (and Frank) were there for you when you needed us and able to get to your Streatham home promptly and fix the waste pipework.
Thank you for your custom and feedback.
Best wishes,
Met Serve Ltd
Hot water tank leak
I recently had a leak from my hot water tank in the bathroom cupboard. Once reported, i was kept updated around estimated time of arrival.
Frank M arrived on time, was friendly and approachable, and was mindful of my home ( placing feet coverings over his shoes).
Frank's many years of experience meant that he immediately diagnosed the issue and fixed the problem straight away. He was knowledgeable and explained everything to me throughout the visit.
Really appreciated the service I received. Thank you, Frank.
13 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Elle. We are very proud of your comments, thank you for taking the time to post them. It is fantastic to read that Frank not only fixed your hot water cylinder and resolved the plumbing emergency in your London home, but he did so in a manner that made you so happy with the service.
Best wishes,
Met Serve Ltd
Would recommend
The engineer Stefan was on time, efficient and very helpful. Thank you.
19 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Sue. We are so pleased with your comments and that you are so happy with Stefan and his workmanship when working in your London home. Thank you!
Best wishes,
Met Serve Ltd
Leaking towel rail
Simon Frampton did an amazing job fixing our leaking bathroom towel rail.. He knew exactly what was wrong and kept such a wide range of spares in his van that he was able to fix it straight away without any issues.. He has experience and knowledge which is priceless these days
18 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello David. What a fantastic review. Thank you! it is very pleasing to read Simon was able to repair the towel rail on the first visit, making it a very efficient process for you with minimal disruption.
Best wishes,
Met Serve Ltd
I am happy with the services by…
I am happy with the services by Sandesh. He was calm and explained what he was doing and why. All taps fixed!
18 February 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, Misi, we are delighted and proud of the fact you are so pleased with our service in fixing your taps.
Best wishes,
Met Serve Ltd
Excellent job and cleaned up after
17 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello PK, we are delighted to read it. Thank you so much for your feedback and using our services to resolve your plumbing emergency.
Best wishes,
Met Serve Ltd
Amazing Dyno-rod plumber…
Just had an amazing Dyno-rod plumber (Sandesh) visit and replace our bathroom taps, he arrived on time and was extremely professional and polite from the minute he arrived. Sandesh completed the work to a very high standard and was an absolute delight and breath of fresh air. Thank you to Dyno-rod for sending such a lovely tradesman 5*****
17 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Kay. We're not sure reviews come any better than this! It has made us very proud and we have shared it not only with Sandesh, but the entire business.
Sandesh is a long standing and highly valued member of our team, not to mention a friend and mentor to many.
Thank you for your feedback and continued custom. We love being there for our customers and should you need our services again we hope to hear from you.
Best wishes,
Met Serve Ltd
Cameron Taylor was great in fixing the…
Cameron Taylor was great in fixing the leak in the pipe cinnecting to the Cold water tanm. Very efficient and courteous. Thank you.
15 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello P K. Thank you so much for taking the time to post this five star review. We are delighted Cameron was able to make the repair to the pipe feeding your cold water tank and that you are so happy with the service.
Should you need our services again we would welcome your call.
Best wishes,
Met Serve Ltd
Very good service today from Jake S
Very good service today from Jake S. Came when he said he would. Respectful of my home - wore shoe protectors even though there was no need! Did a careful job to fix my loo. Replaced the flush mechanism- no bodges like I have experienced with other suppliers. Left everything neat and tidy. Have kept the firm’s details for if I need any private work. Jake was great.
13 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Holidaymaker Surrey. What a lovely review to receive! Thank you!
We're pleased to have been there for you when you needed us and that Jake was able to repair an issue others have not.
Best wishes,
Met Serve Ltd
Replace bathroom and kitchen taps
Carl was extremely helpful and efficient and very customer focused.
Left everything clean and tidy.
10 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Pearl. Thank you so much for taking the time to post your wonderful feedback, and your custom. Both are greatly appreciated and we will let Carl know of your outstanding feedback on him, his service and workmanship when changing taps in your bath, basin and kitchen in your Horsham home .
Best wishes,
Met Serve Ltd
We had a leaking pipe in an awkward…
We had a leaking pipe in an awkward area of our hall ceiling causing water to seep down the walls. Dyno plumbing were instructed to attend the next day. Within a short time of arriving Dan Barlow was able to trace the leak through a very small neat inspection hole to an upstairs fitted cupboard and a plan was made to lift the floor and find the pipe. This was all executed so swiftly, with great care of my property and a very professional positive attitude. I was kept informed the whole way and the damage was limited because of Dans expertise, experience and decisive action. Thoroughly recommended and a very happy outcome to an unwelcome situation.
12 February 2026
Unprompted review
Reply from Met Serve Ltd
Hi Karen, thank you for taking the time to share your experience. We’re so glad that you were satisfied with the service provided. Our team will always try to provide a high level of customer service, and we are grateful for the recognition, Thank you for your invaluable feedback.
Best wishes,
Met Serve Ltd
Very efficient and left everything clean and tidy.
Craig Barker was the plumber who came to fix a leak in the kitchen sink waste pipe. He was polite, friendly and very efficient and also replaced an extra part of the drainage system that had been previously badly fitted. He cleaned everything up and left the area very tidy and working perfectly. Would definitely recommend him and the company.
12 February 2026
Unprompted review
Reply from Met Serve Ltd
Hi Trish. We're thrilled to hear about your positive experience! We're delighted you're satisfied and hope to assist you again in the future. Thank you for choosing us.
Best wishes,
Met Serve Ltd
Absolutely spot on
Absolutely spot on. In and out quickly after resolving the issue. Very friendly , couldn't have asked for better service.
11 February 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, Lord Annandale-Johnston. We are very proud of your comments and delighted to have been there for you when you had a plumbing emergency in your Bexhill-On-Sea home.
Best wishes,
Met Serve Ltd
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