Mike Lawson was exceptional today when he carried out the work this morning. Firstl looking at the job seemed easy, but came across a number of problems which he tackled with true professionalism. A... See more
Company replied
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Review summary
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Reviews shaping this summary
We had a complex and difficult problem with a leaking toilet cistern. We had already had four plumbing visits which had failed to find or fix the problem. We were lucky to get Mark King who patiently... See more
Company replied
Craig Barker was the plumber who came to fix a leak in the kitchen sink waste pipe. He was polite, friendly and very efficient and also replaced an extra part of the drainage system that had been prev... See more
Company replied
Frank visited last week to fix a leak on my Megaflow and did a fantastic job. What started as a minor disaster was quickly brought under control thanks to his calm professionalism and clear exper... See more
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Company details
- Plumber
- Gas Installation Service
- Heating Contractor
- Hot Water System Supplier
- Radiator Repair Service
- Water Pump Supplier
Written by the company
Met Serve Ltd provides 24/7 Emergency and General Plumbing & Heating services across South-West London, Surrey, Sussex, Berkshire, Hampshire, Wiltshire and Dorset. Call us today on 01737 833888! Trading since September 2005, we have grown from a team of 6 to 140+. We are here and able to respond promptly to your Plumbing & Heating requirements. Whether you are a multi-site business in need of a Partner for your plumbing & heating maintenance, or a homeowner in need of a professional promptly. We resolve all plumbing and heating issues from dripping taps to heating system installs, weeping pipes to new water main upgrades, faulty inlet valves to Cylinder and Tank installs Our team are full-time employed with full qualifications in their field skill set, enhanced DBS & PEC verified, H&S trained and with full insurance. Our offices are located in Reigate (Surrey) and Basingstoke (Berkshire)
Contact info
Wellington House, 17 Birkheads Road, RH2 0AU, Reigate, United Kingdom
- 01737833888
- office@metserveltd.com
- metserveltd.com
5.0
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Frank Matthews is a rock star
Frank Matthews is a rock star. All fixed in no time and a friendly chat on top. Thanks!
5 March 2026
Unprompted review
Reply from Met Serve Ltd
Hi John, thank you so much for your kind comments and custom. Both are greatly appreciated.
Best wishes,
Met Serve Ltd
Aaron Price
Aaron turned up when promised and investigated the issue thoroughly, identifying and fixing two issues that were impacting the flow of cold water from a tap in the bathroom. He and his colleague were friendly and efficient!
5 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Lisa. It is great to read Aaron was able to investigate, identify and resolve the plumbing emergency leak all in one visit. Plus, the fact he resolved another plumbing issue is fantastic. Thank you so much for your feedback and custom.
Best wishes,
Met Serve Ltd
The engineer Haroon Qureshi did a…
The engineer Haroon Qureshi did a professional and efficient job of the radiator valve leak problem. I liked his manner as well as his communication skills.
4 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Uzel. We're delighted to have been there for you when you needed your radiator valve plumbing emergency repaired. Thank you for your custom and kind words.
Best wishes,
Met Serve Ltd
Billy did a great job.
4 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Robert. We're thrilled that you are so pleased. Thank you!
Best wishes,
Met Serve Ltd
Jb 5780244
Jb 5780244
Excellent service ,thorough explaining clearly, answering questions. Great job, reassuring. Very pleased.
4 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Jacqueline. We are very proud of your comments. Thank you! It is great to read that you are so pleased with Simon's efforts when installing a new toilet in your Ringwood home.
Should you need our services again we would love to hear from you.
Best wishes,
Met Serve Ltd
Repairs to kitchen taps
Good and efficient service by Simon changing broken kitchen taps.
3 March 2026
Unprompted review
Reply from Met Serve Ltd
Hi Mr Arnold, we're delighted that you are so pleased with Simon's work when fixing your taps.
Best wishes,
Met Serve Ltd
Excellent work by Cameron
Plumbing engineer known as Cameron attended to a job at my property in Surbiton on 3rd March 26 and did excellent work. Very highly rated.
3 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Veer. Thank you for using our services when you had a plumbing emergency in your Surbiton home. We're proud that you are so pleased with our (and Cameron's) service.
Best wishes,
Met Serve Ltd
Carl W arrived the diagnose the reason…
Carl W arrived the diagnose the reason for the leak from the bath (coming through the kitchen ceiling) Worked out it was leak in the pipe from the overflow but unfortunately didn't have the right part. Gave me a very reasonable quote for the work and I booked it in for a few days later
Very polite and professional throughout and I was very happy with the work.
11 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Diana, thank you so much for your custom and wonderful 5* review. We are very pleased with your comments, and proud of the fact that Carl was able to fix the leaking overflow to your complete satisfaction.
Should you need our services again we would welcome your call.
Best wishes,
Met Serve Ltd
Dan Barlow
Dan Barlow. Did a very good job fixing the toilet cistern. He knew what the problem was and replaced the faulty part. He was very experienced and knowledgeable. Also his work was very clean tidy. Thanks Mark.
2 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mark. Thank you so much for your feedback. We're very pleased that Dan was able to fix the toilet and that you are delighted with his efforts.
Best wishes,
Met Serve Ltd
Billy was very professional
Billy was very professional, phoning beforehand to let us know on his eta. Billy carried out a full inspection to diagnose the issue we had with a radiator.
3 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello James. Thank you for your custom and review. We are so pleased that your are satisfied with Billy's efforts and service when fixing the radiator issue in your home.
Best wishes,
Met Serve Ltd
Excellent plumber
Excellent plumber - very polite and competent- sorted the issue straight away. Great service.
2 March 2026
Unprompted review
Reply from Met Serve Ltd
Thank you, Surrey Mum, for your kind words and custom. Should you need our services again, we would welcome your call.
Best wishes,
Met Serve Ltd
Job no 5792126
Thanks Simon for fixing our leaking pipes so quickly and for being so incredibly clean and tidy in our home.
2 March 2026
Unprompted review
Reply from Met Serve Ltd
Hello Nem. Thank you so much for your custom and kind feedback. We're delighted to have been there for you when you needed us, and that the leaking pipes in your Salisbury home are now fixed.
Best wishes,
Met Serve Ltd
Excellent service. Highly recommended.
Aaron Fletcher from Metserve has done work in my property twice in recent weeks and I have no hesitation in recommending this company. The work was done quickly and efficiently, and most importantly it solved the problem. On both occasions I also learned useful information which will help in the future.
25 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Christian. We are delighted that you have used our services more than once, and on both occasions recently, Aaron has delivered exactly how we hope for. It is great to read that your waste pipework and tap issues, in your Brixton home, are all sorted.
Best wishes,
Met Serve Ltd
Great engineer Ben P (22E) knew what he…
Great engineer Ben P (22E) knew what he was doing polite quick thorough and left an immaculate job … 100 percent confidence in this chap … Thanks
28 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Chris. We are thrilled to read it. Thank you so much for your custom and fantastic feedback.
Best wishes,
Met Serve Ltd
Craig barker arrived on time
Craig barker arrived on time, friendly, explained the issues clearly and fixed the leak efficiently.
Work quality is excellent
28 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mr Araaf. Thank you for your kind words. It is great to read you are so pleased with the service provided by Craig, and that he was able to repair the toilet in your Raynes Park home so efficiently.
Best wishes,
Met Serve Ltd
I recommend Mr Arron Fletcher not only…
I recommend Mr Arron Fletcher not only technically skilled but also highly professional. He is punctual, communicates clearly with clients, and goes above and beyond to ensure customer satisfaction. he handled a complex leak in my kitchen and bathroom with minimal disruption and safely completed the work without cutting corners.
S Arya
27 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Saeed. We appreciate you taking the time to share your feedback on Aaron's visit to your Streatham home, where he repaired the taps and leak. It's wonderful to hear that Aaron was courteous, professional, and completed the job efficiently to your satisfaction. Thank you again for your kind words.
Best wishes,
Met Serve Ltd
Highly recommend Jason Taylor – Top-tier service!
I recently had Jason Taylor from Dyno-Rod out to handle a job, and I couldn't be more impressed. From the moment he arrived, it was clear he is a true professional. He was incredibly informative, taking the time to explain exactly what the issue was and how he intended to fix it.
Jason was exceptionally thorough, ensuring the job was done right the first time rather than just applying a quick fix. It’s rare to find an engineer who balances efficiency with such a helpful, customer-first attitude. If you’re looking for someone reliable and skilled, I highly recommend asking for Jason.
27 February 2026
Unprompted review
Reply from Met Serve Ltd
Hi Harj. We're thrilled to hear about your positive experience! We're delighted you're satisfied and hope to assist you again in the future. Thank you for choosing us.
Best wishes,
Met Serve Ltd
Plumber to fix leak on toilet
The guy that came Jason Taylor was on time and really polite and helpful. Fixed the problem with no issues and advised if we had any problem at all to let him know. Really great service with a phone call to say he was on his way. Really impressed that Jason covered his shoes before coming in the house, I have brand new carpets and was very grateful for his consideration. So many tradesman don’t think about things like that. Really nice guy.
27 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Mrs Phipps. Thank you so much for your kind words and custom. We are so pleased that everything went as well as we expect when Jason visited you today to resolve your plumbing emergency.
Should you need our services again, we would be proud to assist.
Best wishes,
Met Serve Ltd
Mr Wren did an amazing job
Mr Wren did an amazing job of fixing my leaking toilet. He was polite and helpful throughout.
26 February 2026
Unprompted review
Reply from Met Serve Ltd
Hello Margaret. We are delighted to read that you are so pleased with Rikaine and his efforts to resolve the plumbing emergency in your London home.
Best wishes,
Met Serve Ltd
Frank Matthews came out as we were…
Frank Matthews came out as we were without any hot water. Quickly realised it was an airlock and found the solution. Great customer service from frank. Cheers
25 February 2026
Unprompted review
Reply from Met Serve Ltd
Hi TE. We're thrilled to hear about your positive experience! We're delighted you're satisfied and hope to assist you again in the future. Thank you for choosing us.
Best wishes,
Met Serve Ltd
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