Metro Finance Reviews 

1,140
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 186 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, professional, and always available to answer any questions promptly throughout the entire journey. People note that mortgage applications and the overall property buying process are handled very efficiently, making the experience smooth and relatively stress-free. However, some reviewers were not happy with communication problems, noting that important messages went unanswered and updates were severely delayed during their applications. A few other people also felt that document requests were confusing, repetitive, and poorly coordinated across different team members handling their specific cases.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and efficient service throughout their... See more

Service

Clients share positive opinions on service, highlighting efficient communication and prompt replies to... See more

Customer service

People report positive experiences with customer service, noting that advisors are supportive, professional,... See more

Response time

Customers had positive experiences with response time, highlighting prompt replies and efficient... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth, seamless, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lois & Laurie were absolutely fantastic. They worked extremely fast for us to hit our 5 working day period and they were always on hand to take our calls or return them within the hour. We couldn’t ha... See more

Rated 5 out of 5 stars

I have just gone through the process of buying my shared home through metro finance and I can honestly say Lois my case manager has been fantastic. The communication has been great, everything I neede... See more

Rated 5 out of 5 stars

Hi I am already after mortgage offer. I would like to say Big Thank You for all who help me to pass this difficult proces quickly. Very professional team, quick response. I would recommend Metro Finan... See more

Rated 5 out of 5 stars

Everything about this process for a FTB buyer has been made immensely easier by the help I’ve received from Metro. From Adam helping with affordability, Craig’s incredible insight into mortgage rate... See more


Company details

  1. Mortgage Broker

Information provided by various external sources

Metro Finance - Total efficiency in the provision of shared ownership mortgages, support and eligibility testing for Housing Associations, UK wide


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,140)

181 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recommend for sure 👍🏻

Lois, contacted me and was very helpful, cheerful and kind. She was straight to the point and asked questions without all the jargon so it was easy to answer. Very helpful and quick with pushing documents through. Very pleasant conversation and interaction.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

First Time Buyer

This is the first time I've dealt with this company as a first time buyer, rang on Monday to do an affordability assessment and by this afternoon everything was sorted, great result, thank you.

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Start to finish, great support.

From start to finish, I was well guided the whole process.
This was my first house purchase so I knew next to nothing. The team was always quick to answer any questions in a non condescending manner, and bent over backwards to help me secure my first home.

Their fees were miniscule, to boot.

I honestly can't think of a bad thing to say.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, always helpful and prompt. Would recommend, first class service.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Metro finance as a whole have been…

Metro finance as a whole have been amazingly supportive.
Every phone call they answer or return.
Our mortgage advisor has been superb, we had Laurie and Lauren. Both were very attentive keeping us informed with what steps we needed to take every step of the way by our side.
I highly recommend metro finance.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service …

From start to finish the overall experience was superb. Our advisor Beth Avery was helpful & polite while giving answers & advice to all our questions. More importantly she kept in touch with us throughout. Many thanks Beth.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Stressfree experience

Throughout the process, Manar, Anne and Caitlin made sure I understood each part of the process, guided me throughout, and made the experience stress free by ensuring consistent updates. So relieved I had their support to ensure I had all the right information prepared and in the best position to get my mortgage offer. They remained polite and professional throughout and some how made the experience feel like a breeze. The whole process was done a lot quicker than I expected. Thank you for your support and guidance

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

I contacted Metro finance after being sent another IFA from the Housing Association I was trying to buy a Shared Ownership Flat from. I checked this other companies reviews which were poor and my initial phone conversation mirrored some of these reviews.

Metro Finance were down as an accepted IFA panel and seeing better reviews I decided to contact them. It's been a very simple and speedy experience with Lauren as my case manager and Craig as my mortgage advisor who got back to me within the same day every time. My stage 1 and stage 2 sign off were done much quicker than what I can see is the average.

I would highly recommend choosing this company. There system was also quite useful uploading documents rather than email.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Hi I am already after mortgage offer

Hi I am already after mortgage offer. I would like to say Big Thank You for all who help me to pass this difficult proces quickly. Very professional team, quick response. I would recommend Metro Finance very professional and helpful Team. And Again big Thank you for Laurie Mather and Caitlin Appleton.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

A very positive experience with Metro Finance.

A very positive experience with Metro.

Like many people I have struggled to get back on the housing ladder after life has taken unexpected turns. My experience with Metro in securing me a mortgage and being judgement free has been positive from start to finish; efficient, clear and communicative. I came into contact with and would like to thank Beth, Asad, Daniel and Christie. I'm very grateful for the professional approach and ultimately my mortgage offer! Thank you.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Joshua Payne & Laurie Mather 5*

Laurie was our mortgage advisor and Joshua was the case handler. Arun also supported in the process.

All were brilliant throughout our mortgage process. From application to offer (ever with the Xmas period falling in between) it was only a matter of weeks.

A naturally stressful process, Joshua was responsive at all times, and genuinely supportive from start to finish. Laurie secured us a great deal and was highly understanding of our previous experience with independent advisors.
Arun was highly efficient in gathering all documents to start the process.

Highly recommend them for anyone wanting reliable and professional mortgage advice.

Many thanks again

9 January 2026
Unprompted review
Rated 5 out of 5 stars

5 stars

All of the people who say it’s stressful going through the mortgage process, it really wasn’t for us as Metro finance (Ollie and Caitlin) took care of everything and it was very quick and easy. Thank you.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience! Guided me a first time buyer all the way. Anything I needed got answered. Really helpful and honest. Highly recommend anyone reading this to pursue business with CRM Metro Finance, if you dont know your stuff they sure do at CRM! 😀

7 January 2026
Unprompted review

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