Metabo Power Tools North America Reviews 13

Emailed company twice about replacing a bad battery that is still under warranty. No response. Will e-waste the battery and look for another tool company once the remaining batteries fail.

Almost no real customer service. We have no live rep that comes and works issues like our Hilti rep. Everything is online or a phone call with incredibly poor response time.
Claim to have 48n hour tool repair. My last repair took over three months to get back.

Purchased a sander and within 2 months the cable became faulty at the machine end so I replaced the cable myself (had to unscrew the handle where it connected).
6 months later the motor burnt out so being in warranty I sent it off for repair to metabo.They sent it back in pieces without repair and said because I replaced the cable it voided the warranty on the whole machine!
From now on I will be purchasing Makita and dewalt only and nothing from this cowboy outfit who cares nothing about there customers.

One of the most annoying thing to happen with a tool is the battery to keep falling out because of bad connections. No more Metabo for me like old dewalt
crap.

Purchased a drill/driver a few years ago. The battery kept dropping out. I emailed them so many times but never had an answer.
I purchased a mitre saw when cutting the dust goes everywhere. Youtube said there was a fault. No reply to many emails. Will not purchase another tool from them.

METABO CUSTOMER SUPPORT
Some time ago I bought a Planer Thicknesser HC 260 C from METABO. After few weeks of very moderate usage the machine was broken. I suppose because of very cheap components inside of it. So, afterwards, I was hoping that such a known manufacturer can provide a fair customer support:
- March 20, 2020: first contact by mail to inform about the problem. Only in about 3 months after long phone conversations they were able to take the machine away.
- July 17, 2020: soon almost half a year, there is STILL NO SOLUTION from the side of METABO customer service.
In general, I can characterize my experience with customer support as follows:
- Very hard to get in touch with the customer support. Lots of clicks on phone and long time to wait afterwards to finally get someone to answer. The best way is to call to the commercial department – strangely enough, they are always available :)
- Lots of polite lies, saying that they will handle the problem as soon as possible, even providing false dates of possible solution. While after weeks of waiting nothing really changed in the status of the problem.
- No any kind of proposition to really solve the problem. As a client I already lost few vacancies helplessly hoping to use their machine, because of lies of their customer support.

METABO QUALITY (NOWADAYS)
To resume, nowadays METABO is nothing to do with METABO that was years ago. I was surprised by the bad quality of the machine:
- The main frame is not solid enough.
- Guide rails and supports have a big clearance which impacts the tolerance and geometry of final parts.
- Most of elements looks and acts as quite cheap one.
- In order to make it work as it should you need to spend lots of time modifying the machine.
I use various tools from METABO (screw gun, fretsaw…) and the ones recently bought have a very cheap quality, while the price is quite high. It is not possible to find METABO made in Germany, all I have now is made in China. There are plenty of Chinese tools that have the same quality as a nowadays METABO while the price is 2 or even 3 times lower.
After this accident METABO lost me as a loyal customer.
My advice to others – pity, but there is no more reason to use METABO anymore.