Mercury Reviews 2,489

I’ve had an excellent experience with Mercury. It’s hands down one of the best banking platforms for small businesses. The interface is clean, everything is easy to manage, and their tools are actually built with modern businesses in mind.

Opening an account was simple, transfers are smooth, and I always know exactly what’s going on with my finances. No unnecessary friction, no outdated systems.

If you’re running a small business and want something efficient, reliable, and easy to use, Mercury is a no-brainer.

Seamless import from another financial institution. Intuitive app and website. Clean invoicing and easily accessible statements, account numbers, etc., to keep my business moving.

Applied to Mercury for a business account and got declined with no clear explanation or useful feedback. The support response was generic and not helpful. Overall, the lack of transparency made the experience frustrating for a legitimate business trying to get started.

Everything about this bank is great. My favorite thing is that I was able to establish business credit immediately with the IO card. It's really set me up for success very quickly. Thank ya'll for everything!

I’ve been with Mercury since 2022, processing millions in transactions through fully legitimate business operations.

And then they suddenly closed my account — no explanation, no document requests, no prior notice. Nothing. Just wiped out access overnight.

After years of loyalty and 8-figure lifetime volume, this is unacceptable. Mercury clearly doesn’t care about long-term clients or transparency.

We use Mercury for all our businesses accounts, excellent company to use

stay away from this bank unless you want your everyday movements questioned, monitored, and a frozen account for no reason. stay away

I have been associated with Mercury since 2021 when I opened my US entity as the CEO of Penthara Technologies. They have been constantly adding new features and giving great support over the email as and when required. You cannot go wrong by choosing them as your banking partner.

Awesome support.

My experience with Mercury has been great. The only thing that I wish was different is they had a better way for the banking information to be verified when they call in because they don't have like a direct line that they just make available. Other than that everything else has been fantastic. Wiring money out! Wiring money in depositing funds. Everything has been fantastic.

Mercury's customer support chat agents go unresponsive for minutes at a time. If I went unresponsive for half as long as they have done to me as the customer, they would have disconnected the chat.

5 STAR. I LOVE MY CASHBACK CARD

I've had numerous business bank accounts and all have lacked the features we needed - until Mercury! They have designed their user experience with so many great features, I've moved all of my business banking to them and will be moving personal banking as well.

It was great until it wasn’t… Banked there for roughly 2 years. Suddenly when I needed to reach someone it was impossible to get responses. Try calling their phone line, and you’ll get someone friendly yet seemingly always unable to provide support. You are required to send an email to a specific address, promised a response within 1 business day, and that promise is broken time and time again… If you value the safety of your hard earned money I would NOT recommend this Fintech. You will get burned in the end.

Edit: I Finally got a response they are closing my accounts after 2 years no issues, without any notice. They claim we violated their terms and conditions but unable to cite what it is we did (because we did nothing different ever) AND here’s the kicker, they said they will hold onto our money “no less than 60 days”…… and the email finishes with saying they will not respond to anymore communications.

If you read the reviews here there are countless reviews with similar responses to mine. Mercury is quick to respond with their blanket statement of “we reached out to you” (not true) and that the account violated some terms (and here or no where do they respond with detailed facts). Further, you’ll notice in these reviews no one gets clarification on WHEN or IF their money is being returned to them. Caveot Emptor

Buyer beware, your money is NOT safe with Mercury.

Really great

I’ve been using Mercury for the past two years for my business banking, and the experience has been consistently excellent. The platform is clean, intuitive, and makes it very easy to manage my accounts, and overall cash flow without unnecessary complexity.

What I appreciate most is how modern and efficient everything feels. Opening the account, handling transfers, and navigating the dashboard have all been smooth and reliable. Mercury has helped simplify an important part of running my business, and that peace of mind is incredibly valuable.

After two years of using it, I can honestly say it has been a great banking partner for my company, and I would gladly recommend it to other business owners looking for a straightforward and dependable solution.

Excellent service

Mercury is an absolute joke. Their onboarding timeframes are laughably unrealistic — it's been over a week with zero updates, and the only explanation I received was a generic "there's been an increase in applications." Cool story.

To make matters worse, their 2FA is completely broken, locking you out of your own account. Their solution? Disable your VPN and stop masking your IP address — essentially, strip away every security measure on your device. For a company that markets itself as a cutting-edge "tech" company that "cares about security," that's a deeply concerning ask that leaves you wondering how seriously they actually take your data privacy.

Customer service was entirely unhelpful and offered no real solutions. Save yourself the headache and stay far, far away.