We've just collected our second bespoke ring from Marchant's and are absolutely delighted - it is truly stunning. Karim was very patient with us when we chose the sapphire and the setting, giving help... See more
Company replied
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Review summary
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Reviews shaping this summary
We use Merchant's for every birthday, Christmas and 'just because' event and jewellery repairs, watch batteries etc that we can, either online or in person. We travel a 30mile round trip just to go... See more
Lovely boutique, owner and staff. Good help in making sure you walking out with what you love. Would recommend to anyone especially if you wish to have something unique and personalised.
Excellent customer service that reached all the way to the U.S. Merchant Jewellers Director Karim Merchant was very courteous and diligent with helping me find just the right pieces of jewelry. He wen... See more
Company replied
Company details
Written by the company
'A wonderful jewellers boasting tasteful jewellery and watches in a relaxed setting, at the beautiful Mercia Marina. Watch and Jewellery repairs undertaken with the added element of Bespoke jewellery design and creation.' Merchant’s Jewellers have more than 23 years of Watch and Jewellery experience behind them, making sure you receive “quality information and service from quality experience”. The success of this company is based on “providing the customer with a service you would be proud to tell your friends and family about”
Contact info
Merchant's Jewellers, Mercia Marina, Derbyshire, DE65 6DW, Willington, United Kingdom
- 01283 707395
- info@merchantsjewellers.com
- merchantsjewellers.com
5.0
Excellent
580 reviews
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Reply from Merchant's Jewellers LTD
Thank you so much for the enthusiastic review—your "OMG this is fantastic" made our whole team smile! 😄
We're absolutely thrilled you loved whatever sparkle caught your eye this time. It's customers like you who make coming to work so rewarding—your excitement is contagious!
Thank you for your amazing energy and for choosing Merchants Jewelers. We can't wait to see what fantastic find brings you back next—your next "OMG" moment is already waiting! ✨
Feel free to pop in anytime—we're always here with the same warmth and ready to help create more magic. 💖
Excellent friendly service .
22 January 2026
Reply from Merchant's Jewellers LTD
Thank you so much for your kind words! We're absolutely delighted to hear you experienced excellent friendly service—it's what we strive for every single day. Your feedback truly means the world to us and keeps our team motivated to make every visit special.
We hope you enjoyed your time with us and that whatever beautiful piece you chose brings you lots of joy!
Thank you again for choosing Merchants Jewelers—we can't wait to welcome you back soon for more smiles and sparkle. 😊✨
Above and beyond!
Brilliant service in that they located the item I wanted, ordered it in and then dispatched it to me.
Quick and efficient delivery - can’t fault them.
26 January 2026
Reply from Merchant's Jewellers LTD
Thank you so much for your fantastic review—we're truly over the moon to hear we went "above and beyond" for you!
It's wonderful that we could locate the exact item you wanted, get it ordered in quickly, and have it dispatched straight to your door. We're thrilled the delivery was fast and efficient too—nothing makes us happier than knowing our service made your experience seamless and special.
Your kind words mean the world to us and really motivate the whole team. Thank you for your trust and for choosing Merchants Jewelers—we can't wait to help you with your next treasure, whether it's another hard-to-find piece or something new to love!
You're amazing—thank you again! ✨💖
My experience throughout was positive
My experience throughout was positive. I felt valued and have confidence that I could return if the initial intervention with my item required further exploration.
10 January 2026
Reply from Merchant's Jewellers LTD
Thank you so much for taking the time to share your positive experience—we truly appreciate it!
We're delighted to hear that you felt valued throughout your visit and that our team gave you the confidence to return if any further help or exploration is needed with your item. That's exactly the kind of trusting, supportive relationship we aim to build with every customer.
Your kind words mean a lot to us and really make our day!
Thank you again for choosing Merchants Jewelers. We're here whenever you need us—whether it's for a follow-up, a new treasure, or just a friendly chat. We look forward to welcoming you back soon! 😊✨
I’d Order From Them Again
I loved getting updates throughout the process! Shipping was quick and item was as described/pictured.
2 January 2026
Reply from Merchant's Jewellers LTD
Thank you so much for your wonderful review—we're absolutely thrilled to hear you'd order from us again!
It's fantastic that you loved receiving updates throughout the process; we always aim to keep things clear and reassuring from start to finish. We're delighted the shipping was quick and that the item arrived exactly as described and pictured—nothing makes us happier than knowing you received exactly what you expected (and hoped for!).
Your feedback truly means the world to us and motivates the whole team. Thank you for trusting Merchants Jewelers with your purchase—we can't wait to welcome you back for your next special piece!
You're amazing—see you soon! ✨💖
Amazing family run business
Merchant's Jewellers are the epitome of a great family run business. They provide a quality product at a fair price, with an equally top quality service. I wholeheartedly recommend a visit in store to speak to their knowledgeable staff, or if you’re further away then look on their website and if necessary speak on the phone. 5 stars from me.
12 December 2025
Reply from Merchant's Jewellers LTD
Thank you from the bottom of our hearts for such a heartfelt and glowing 5-star review!
We're truly honored that you see Merchants Jewelers as the epitome of a great family-run business—providing quality products at fair prices with top-notch service is exactly what our family has always strived for.
Hearing that you wholeheartedly recommend visiting us in store to chat with our knowledgeable team (or reaching out via the website/phone if you're further away) means everything to us. It's feedback like yours that reminds us why we love what we do every day!
Thank you for your trust, your kind words, and for being part of our story. We can't wait to welcome you back soon—whether for a browse, a chat, or your next special piece. You're wonderful! 🌟
Fabulous service as always
Fabulous service as always. Nadia is very pleasant and helpful with my purchase.
9 December 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review! We’re thrilled to hear that you had another great experience with us. Nadia will be delighted to know her helpfulness made a difference to your purchase. We really appreciate your support and hope to welcome you back again soon!
Lovely friendly staff and lots and lots…
Lovely friendly staff and lots and lots of sparkling things.
16 December 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your lovely review! We’re thrilled to hear you enjoyed the friendly service and all the sparkling treasures we have to offer. Your kind words mean the world to our team, and we can’t wait to welcome you back for another visit soon!
A perfect experience as always
A perfect experience as always!
Walking into warm nice smiley faces, and another beautiful present brought!
You guys are the best!
8 December 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your kind words! It’s always a pleasure to welcome you, and we’re delighted to know that your experience with us continues to be a positive one. Our team truly appreciates your support and looks forward to seeing you again soon!
Helpful staff give a personal service
Helpful staff give a personal service. Shop is in a great location. Enough choice to find something you like.
14 December 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your kind review! We’re delighted to hear that you enjoyed the personal service from our team and found our location convenient. It’s also great to know that our range offered you plenty of choice. We truly appreciate your support and look forward to welcoming you back again soon.
What a fantastic
What a fantastic, helpful and friendly establishment.
A lovely little family business offering great watches & jewellery at great prices.
They can’t do enough for you to make your experience a memorable one.
Excellent.
12 December 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your kind words and wonderful review. We’re delighted to hear that you had such a positive experience with us. As a family business, it truly means a lot to know our efforts to provide friendly, helpful service and quality watches and jewellery are appreciated. We look forward to welcoming you back again in the future.
Reply from Merchant's Jewellers LTD
Thank you very much for your kind review. It’s always a pleasure to welcome you, and we’re delighted to hear that you enjoy the service and our team. We truly appreciate your support and look forward to seeing you again soon.
Excellent customer service that reached all the way to the U.S.
Excellent customer service that reached all the way to the U.S. Merchant Jewellers Director Karim Merchant was very courteous and diligent with helping me find just the right pieces of jewelry. He went above and beyond to help me. He communicated with me every step of the way and sent my package out quickly.
8 December 2025
Reply from Merchant's Jewellers LTD
Thank you so much for taking the time to share your experience. We’re delighted to hear that our customer service reached you all the way in the U.S., and that Karim was able to assist you in finding the perfect pieces. Providing attentive, courteous service and clear communication is very important to us, so it’s wonderful to know this was reflected throughout your experience. We truly appreciate your trust and support, and we hope to be of service to you again in the future.
Great knowledge of products
6 December 2025
Reply from Merchant's Jewellers LTD
Thank you for your kind review. We’re pleased to hear that you found our product knowledge helpful. Providing clear, knowledgeable advice is very important to us, and we appreciate you taking the time to share your feedback. We look forward to welcoming you again.
Always looked after great service
Always looked after great service friendly staff . Lovely choice of jewellery.
3 December 2025
Reply from Merchant's Jewellers LTD
Thank you for your lovely review. We’re so pleased to hear that you always feel well looked after and that you enjoy the service, our friendly team, and the selection of jewellery. Your support is greatly appreciated, and we look forward to welcoming you again soon.
We’re always treated with courtesy and…
We’re always treated with courtesy and respect and very helpful nothing to much
27 November 2025
Reply from Merchant's Jewellers LTD
Thank you very much for your kind feedback. We’re delighted to hear that you are always treated with courtesy and respect, and that our team is able to be helpful whenever you visit. Your support means a great deal to us, and we look forward to seeing you again soon.
Amazing help always
24 November 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your kind words. We’re really pleased to hear that you always find our help amazing. Your support means a lot to us, and we look forward to continuing to help you whenever you need us. 😊
5 star service
It is always a 5 star service at merchants jewellers.
The staff are friendly, approachable and very knowledagble. They always put the customer first and want to provide exactly what they want.
9 November 2025
Reply from Merchant's Jewellers LTD
Thank you so much for this incredible 5-star review—we're genuinely touched and truly grateful!
It means the world to hear that you consistently experience 5-star service at Merchants Jewelers. We're so proud of our team for being friendly, approachable, and knowledgeable, and especially for always putting the customer first to deliver exactly what you're looking for.
Your kind words capture the heart of what we aim to do every single day—thank you for noticing and for sharing it!
We feel incredibly lucky to have customers like you who appreciate the personal touch. It keeps us motivated and smiling.
Thank you again for your wonderful loyalty and for trusting us time and time again. We can't wait to welcome you back soon—whether it's for a browse, a chat, or your next perfect piece. You're amazing! 🌟💖
Very helpful
Very helpful , one item no longer available on an online purchase , they went the extra mile to ensure I was completely satisfied with an alternative charm. Efficient and speedy . Definitely recommend , thank you Karim
29 October 2025
Reply from Merchant's Jewellers LTD
Thank you so much for your wonderful review—we're truly grateful and touched by your kind words!
We're delighted to hear that Karim went the extra mile to find you the perfect alternative charm when your original choice was no longer available. It's fantastic that you felt completely satisfied, and that the process was efficient and speedy too. Your recommendation means the world to us!
Thank you again for your trust and for choosing Merchants Jewelers. Karim and the team send their warmest thanks—we can't wait to welcome you back soon for more sparkle and smiles. You're amazing! ✨💖
Reply from Merchant's Jewellers LTD
Thank you so much for your kind words—we're truly delighted to hear you experienced very good customer service!
It's wonderful knowing our team made you feel valued and well looked after. Your feedback means a lot to us and keeps everyone motivated to deliver that personal, friendly touch every time.
Thank you for choosing Merchants Jewelers—we can't wait to welcome you back soon with more smiles and great service! 😊✨
You're amazing—see you again soon! 💖
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