Everytime Im in the store there are stuck up sales people unwilling to sell and help the customer. Coming from a retail company myself I know what is expected and this is just neglect. They even openl... See more
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In September I have bought Pinapple silver color sneakers. Very comfy and nice shoes but, just 2 month of wearing them silver color is going off. I have sent email with photos to The Mercer brand,... See more
Company replied
So shit not even the pigs will roll around in it. Not only does it take what it felt like 7 eons, But I get a jacket which is so laughably dissimilar to the product I ordered, that I initially th... See more
The quality of the shoes is great, and they walk wonderfully. The cushioning of the shoe is exceptionally good. Suitable for wider feet and the sizes are normal. There are diverse options on the websi... See more
Company replied
Company details
Written by the company
Mercer Amsterdam is a high-end sneaker label, founded by Dutch designer Pim Dresen. Based in Amsterdam, the label focuses on luxury handcrafted footwear and accessories for men and women. Mercer Amsterdam was named after Mercer Street in New York City where Pim bought his first pair at age 10, the accompanying shield-logo represents the map of Amsterdam.
Contact info
Ferdinand Bolstraat 54, 1072 LL, Amsterdam, Netherlands
- SERVICE@MERCERAMSTERDAM.COM
- merceramsterdam.com
2.9
Average
812 reviews
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Hasn’t replied to negative reviews
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Reply from The Mercer Brand
Hi,
It is very nice to hear that you love our sneakers so much. Our goal is to make the sneaker business a little brighter and we are delighted to hear that you are excited about this as well.
Thank you for your compliment.
Kind regards,
Team Mercer
Reply from The Mercer Brand
Hi Erik,
Thank you for your review.
We're delighted to hear that you are pleased with the quality and design of your sneakers. Your satisfaction is our top priority, and we appreciate your positive feedback.
We hope you continue to enjoy your purchase and look forward to serving you again in the future.
Kind Regards,
Team The Mercer Brand
Very comfy sneakers
Very comfy sneakers, love the light weight. I think they are very nicely made. I’m very satisfied!
28 October 2024
Reply from The Mercer Brand
Hi Marina,
We're delighted to hear that you appreciate the quality of our materials and the comfort of wearing Mercer shoes.
Kind regards,
Team Mercer
I couldn t cancel my double order.
I couldn t cancel my double order.
To small although +1 size.
Return cost to be paid which is not the case if you order your brand on alternative websites.
I will need to pay 2x return cost.
26 October 2024
Reply from The Mercer Brand
Hi Katrien,
We're sorry to hear that you accidentally placed two orders. It is indeed not possible for us to cancel it if it has already been shipped from our warehouse. Our apologies for the inconvenience.
Kind Regards,
Team The Mercer Brand
Great shoes for my husband and me
Great shoes for my husband and me! Sustainability at their heart!
21 October 2024
Reply from The Mercer Brand
Hi Liesbeth,
We’re delighted to hear that both you and your husband are enjoying the shoes.
Kind Regards,
Team The Mercer Brand
Flawless and fast delivery and gorgeous…
Flawless and fast delivery and gorgeous new sneakers 🤩
17 October 2024
Reply from The Mercer Brand
Hi Cindy,
We're thrilled to hear that you’re pleased with the shoes and the quick delivery. We appreciate your support.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Chelly,
Thank you for your kind words.
We hope you enjoy your new purchase.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Jolien,
Thank you so much for your positive feedback.
We're thrilled to hear that you love the design and find the fit comfortable enough for long walks. Enjoy your shoes, and feel free to reach out if you ever need anything.
Kind Regards,
Team The Mercer Brand
Never received my order
Unfortunately just got a refund and never received my order...Had to email the client service to get an answer why and apparently my order was not in stock.
9 October 2024
Reply from The Mercer Brand
Hi Céline,
We're sorry to hear about your experience and apologize for not informing you sooner. This was due to an internal miscommunication. Normally, we always notify our customers in such cases. Thank you for your understanding.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Tirza,
Thank you for the great feedback.
Glad you loved the footwear and the fast shipment.
Kind Regards,
Team The Mercer Brand
I ordered my shoes not so long ago
I ordered my shoes not so long ago. The color on the tip is chipping and coming of and that after 1 time of wearing… absolute waste of money
6 September 2024
Reply from The Mercer Brand
Hi Marie,
We're sorry to hear that the shoes didn't meet your expectations. We appreciate your feedback and will review this internally. Please contact our customer service if you need any further assistance.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Mo,
Glad you love the shoes. Great to hear the delivery was fast.
Looking forward to your next order!
Kind Regards,
Team The Mercer Brand
I ordered four pieces
I ordered four pieces, including two pair of shoes, one ‘outerwear piece’ and a grey sweater. Unfortunately, I received a beige sweater and as I don’t have the paper and box anymore to resend it, I gave it to my brother. The quality of the products is perfect on the other hand.
2 October 2024
Reply from The Mercer Brand
Hi,
We are sorry to hear that you received the wrong item. You may always send customer service a message about this. They can help you further with such things, even if you have lost the packaging. Glad you are satisfied with the quality of the products. Hopefully we can make you happy with something in the future.
Kind Regards,
Team The Mercer Brand
Reply from The Mercer Brand
Hi Joelle,
We're thrilled that you love your new sneakers.
Kind Regards,
Team The Mercer Brand
Shipment was fast and shoes are just…
Shipment was fast and shoes are just like I Expected
1 October 2024
Reply from The Mercer Brand
Hi Fleur,
Thank you for your positive feedback.
We are glad to hear that the shipment was quick and that the shoes met your expectations. We look forward to serving you again in the future
Kind Regards,
Team The Mercer Brand
Happy Customer
The sneakers came very fast! They walk also nice. I am a happy customer.
29 September 2024
Reply from The Mercer Brand
Hi,
We're delighted to hear that you're a happy customer. After all, that is our goal. We wish you much pleasure with your purchase.
Kind Regards,
Team The Mercer Brand
Wont buy it again
Wont buy it again, footbed is fine but not great. Shoes get damaged easily paint comes of easy… for this price i rather go back to brands NewBalance.
9 September 2024
Reply from The Mercer Brand
Hi Joris,
Thank you for your feedback.
We’re sorry to hear the shoes did not meet your expectations. We appreciate your input and will take this into consideration for future improvements. Should you have any further concerns, please don’t hesitate to reach out to our customer service team.
Kind Regards,
Team The Mercer Brand
Quick delivery
29 August 2024
Reply from The Mercer Brand
Hi,
Glad to hear that your order was delivered quickly.
Kind Regards,
Team The Mercer Brand
Sneakers the re-run white silver
Ordered on September 18th and indeed received the next day. Clear website and good information about the sneakers. Well packaged and quickly delivered. Worth repeating.
18 September 2024
Reply from The Mercer Brand
Hi,
We're pleased to hear that your order was delivered quickly and that you found our website clear and informative. We appreciate your support and look forward to serving you again.
Kind Regards,
Team The Mercer Brand
Really good service and nice products
25 September 2024
Unprompted review
Reply from The Mercer Brand
Hi Hannah,
Thank you for your kind words.
We’re glad to hear you’re pleased with our service and products. If you have any questions or need assistance, don’t hesitate to reach out.
Kind Regards,
Team The Mercer Brand
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