MEPHISTO Official Shop Reviews 6,469

Fully satisfied with the product but delay in UK delivery due to slow communication from UK delivery partner. Whilst I was aware that some customs duty would be payable, I was surprised by import VAT... See more

Great product and speedy service, but I did not realise the high fees for customs in the UK so VERY expensive!

A wider choice of sensible leather shoes is what I expect from Mephisto

Good, efficient service and items arrived in the time specified. The only downside was the tax we had to pay. Some indication of what this might be, would have been useful, although we realise this i... See more

I was visiting Paris for just a couple of days and had been searching for a very specific Mephisto model and size that’s nearly impossible to find. I’ve tried in several countries without succes... See more

Very easy to order. UK tax paid and boots despatched immediately. Superb service. Many thanks. Quality shoes at a reasonable price.

I was pleased with my shoes I normally buy here in the uk, but couldn’t get black ones so had to order from USA , only fault was I had to pay £71 tax when I collected the shoes which made them expensi... See more

Good and efficient delivery! Very happy to get the last size for my travelling!!! More choices than the be. site...

Only shoes my mother is comfortable in after her.foot reconstruction

The shoes arrived and fitted me well. They look nice and feel very comfortable

Re Received on time,as you organised, thank you.

very comfortable shoes,need no other

First Class Service and excellent shoes

Sans surprise conforme a tout

The most comfortable sandals

Quick delivery, no extra fees.

Excellent service and excellent shoes.

Rapide Efficace, Beau, Confortable

Mephisto may have great shoes but their return policy leaves a lot to be desired! You can never talk to a customer rep, only AI. When I was finally able to return an ill- fitting pair of shoes, they j... See more

The pricing on the website was not clear and the hidden charges for customs and VAT were advised after placing the order. I discovered the additional costs when I received an email. The fees increase... See more

I have been trying to get these shoes in the UK without success. The shoes were more expensive direct from Mephisto than at UK outlets but they had exactly what I wanted. Easy to order and surprising... See more

I have no quarrels with the delivery service or the product, but have been very disappointed to discover that the price on other UK sites is grossly less than I paid. (£275 plus import dut... See more

I have been using Mephisto shoes since about year 2000 and been buying one pair almost every year. I have in wearable condition about 20 pairs. Lately I have noticed that the Mephisto product qu... See more

The company erased my HONEST negative review after initially responding online (so public could see) telling me to contact them. I called the number,bear they gave me, left a message and never heard... See more

I was shocked to find extra cost of£80 to import the shoes. I declined the payment and and the Royal Mail are returning the shoes. I am now waiting for a refund to my account. If this doesn’t happen l... See more

There was no mention of an import tax of around £80.00 at purchase. No one notified me that the product was dispatched to parcel force. It stated DHL when I tracked the parcel.Not notified on the stat... See more

I had no idea I was buying from abroad, and was completely puzzled when a customs slip arrived for £ 68 odd. That is a huge amount of money, and had I any idea this might happen I should never have o... See more

Like some other reviewers I am in the UK and ordered shoes from Mephisto. I too paid over £60 in Brexit related taxes. I think the website should indicate how large this cost can be. I am now trying... See more

I am very unhappy with Mephisto. I ordered 2 pairs of their shoes US size 12. I received 2 pairs of European size 42. When I called customer service she was rude and dismissive insisting that size 42... See more

I’ve had 7 pairs of shoes from All Rounder - all a 39/6.5. I ordered two pairs in a 39 and was sent a 5.5 for both. Had to return at my own cost and customer service just kept sending excerpts from... See more

I placed an order last week and whenever I look for the update of my order it says that it is still in order. i tried sending them an email but it keeps getting rejected. Tried calling, no answer.

Lack of clarity on extra postage charges. I should really blame Farage and the other Brexit liars.

Mephisto’s shoes might have a reputation for comfort, but my experience with their sizing and customer service was an absolute letdown. I ordered a pair of their much-hyped Violaine - Chili , expe... See more

I purchased men's sandals, the stitching under the front strap is very rough and causes irritation on wearing. A disappointing gift.

very friendly, a lot of choices and good quality of shoes but less informations about sending and receiving package to/from customers

When I ordered the shoes there was no indication that I would have to pay £70 import tax Very poor!

Not a great fit - small inside seam at toe cap rubs toes. Quality good but had to return due to poor fit

It looks nice but the shoes is heavy I can not walk with them fast

I have not received my order. Please help

I have not yet received the shoes. They were ordered on 10th April.

The shoes squeak,,