Hello, I wore the Allrounder shoes for the first time yesterday and today\. They fit me very well and are long and wide enough\. Unfortunately, I am not satisfied: the yellow sole is bleed... See more
Company replied
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I am a little disappointed. The sole is too hard and rigid. I am comparing them to my old ones and these seem wider and deeper. It's as if you were trying to copy Birkenstock - which I found horrib... See more
Company replied
Perfect in almost every way despite issues due to the French "tour de France" that delayed the order on the delivery side (not Mephisto's fault by any mean.) Those shoes are so comfy and beautiful, wi... See more
Company replied
I had a great experience. The sales lady was knowledgeable and helpful, friendly and efficient. She’s a lady (perhaps close to 80) who ran up and down the spiral staircase leading to the basement stor... See more
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Company details
- Shoe Store
- also in
- Shoe Factory
Information provided by various external sources
Bienvenue sur la boutique en ligne Mephisto shoes ✓ Livraison gratuite ✓ Retour offert ✓ Satisfait ou remboursé ✓ Paiement sécurisé. Chaussures Mephisto pour la femme et l'homme.
Contact info
France
- mephisto-shoes.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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I cant return my order
I cant return my order, the ticket that I have to print is not available in the website. They don’t answer to my mails and message and the period to return the package is only 14 days. I need am answer to return my package!!!!
6 May 2026
Reply from Mephisto Shoes
Hola,
Lamentamos mucho las dificultades que ha encontrado y el retraso en nuestra respuesta.
Le enviaremos por correo electrónico una etiqueta de devolución para que pueda devolver su pedido, aunque el plazo de 14 días esté próximo a vencer o ya haya expirado.
Recibirá este documento muy pronto. Quedamos a su disposición si necesita ayuda adicional con el proceso.
Le pedimos disculpas por las molestias ocasionadas.
Atentamente,
Service gestion
Just because it's the same size as a shoe you have, doesn't mean it will fit in another style
I ordered an item on final sale because it was in the same size as a Mephisto shoe I have worn comfortably for years. However, this item was much smaller around the front so I requested an exchange for a larger size (available on final sale) or exchange for another item or store credit. The bot that replied reiterated their policy, so no exchange or store credit. Buyer beware.
21 May 2026
Unprompted review
Reply from Mephisto Shoes
Hello,
Thank you for your message, and we are sorry to hear about your experience.
Please note that exchange and return policies depend on the place of purchase, as each retailer applies its own terms and conditions.
If your pair was purchased in one of our stores or directly on our website, we would be happy to review your request. To do so, we will need a few additional details in order to locate your order: the place of purchase, the date of purchase, and the order or email reference.
Please feel free to share this information so we can look into a suitable solution for you.
Kind regards,
Christelle
Fast delivery and great fitting shoes!
4 May 2026
Reply from Mephisto Shoes
Thank you for taking the time to share your experience with us.
Reply from Mephisto Shoes
We’re glad you’re satisfied!
Great boots, great delivery experience
The shoes arrived very quickly, there were no issues with the delivery service (they called me before coming). The ankle boots are exactly as described on the website, very beautiful and I'm delighted! I had already purchased these boots a few years ago and while they are a bit tight/rigid at first, are you break them in they are as comfortable as slippers. 😅
10 May 2026
Reply from Mephisto Shoes
Your satisfaction is our greatest reward.
Thank you for sharing your thoughts!
Reply from Mephisto Shoes
We’re delighted that your purchase meets your expectations.
Reply from Mephisto Shoes
Thank you for your wonderful feedback and continued support.
Reply from Mephisto Shoes
Hello,
We are sorry for the inconvenience.
Your order was unfortunately canceled because the pair was sold in our physical store in the meantime. Despite our stock updates, there can occasionally be a delay between in-store and online inventory synchronization.
We sincerely apologize for this situation and understand your disappointment.
Kind regards,
Christelle
Easy ordering
Easy ordering, efficient and punctual delivery. The sandals are great quality, super comfortable and pretty. Just what I expected!
5 May 2026
Reply from Mephisto Shoes
It’s a pleasure to know you are enjoying your Mephisto shoes.
I had a great experience
I had a great experience. The sales lady was knowledgeable and helpful, friendly and efficient. She’s a lady (perhaps close to 80) who ran up and down the spiral staircase leading to the basement storeroom several times for us. I’m puzzled as to why google had such negative reviews. In short, excellent service and we each bought a pair!
11 May 2026
Unprompted review
Reply from Mephisto Shoes
Thank you very much for your kind feedback.
We are delighted to hear that you had such a positive experience in our store and that the service provided met your expectations. Your comments about our sales advisor will be shared with her — she will certainly appreciate your recognition of her dedication, professionalism, and energy.
We are also very pleased that you both found a pair that you liked. Thank you again for your trust and support, and we look forward to welcoming you back soon.
They were not the Mephisto shoes I…
They were not the Mephisto shoes I expected.
I once had a paire of mephisto shoes that I liked very much and unfortunately I was disappointed in the ones that were sent to me
26 April 2026
Reply from Mephisto Shoes
Thank you for your feedback. We’re sorry to hear that the shoes did not meet your expectations. We understand how disappointing it can be, especially when you previously had a pair of Mephisto shoes that you loved.
Your comments are important to us, and we would like the opportunity to better understand what disappointed you about this pair. Please feel free to contact our customer service team so we can assist you further and help find a solution.
Kind regards,
Christelle
Reply from Mephisto Shoes
Happy to hear that, thank you!
very quick and excellent quality
very quick and excellent quality. very easy to take en order.
1 May 2026
Reply from Mephisto Shoes
Thank you for your feedback!
Reply from Mephisto Shoes
Merci pour votre confiance envers Mephisto et nos produits.
Still waiting for my shoes… didn’t…
Still waiting for my shoes… didn’t receive anything. Not even track number. I already received my order! Communication its not their best but the shoes are perfect!😌
29 April 2026
Reply from Mephisto Shoes
Hello,
Your order was shipped within the expected timeframe. However, the carrier experienced some difficulties with the delivery, which caused a delay. I can see that the delivery has now been successfully completed.
We sincerely hope that the product meets your full satisfaction. Please do not hesitate to contact us if you have any questions.
Kind regards,
Customer Service Team
Reply from Mephisto Shoes
We sincerely appreciate your trust in Mephisto.
Reply from Mephisto Shoes
It’s a pleasure to know you are enjoying your Mephisto shoes.
Good fit, but colour unusual
Delivered on time and a good fit. However, would have preferred that the ankle strap and the lower strap were both the same colour. I liked the cream of the lower strap and just wondered why you chose to put a pure white ankle strap?
22 April 2026
Reply from Mephisto Shoes
Hello,
Thank you very much for your positive feedback regarding the perfect fit of your item and the on-time delivery.
We have also taken note of your comment about the contrast between the straps. This design choice was intended to bring a touch of originality and modernity to the model, but we completely understand that you would have preferred a more uniform color harmony.
Your feedback is very valuable to us and will be shared with our product team for future collections.
We look forward to serving you again.
Kind regards,
Christelle
Service gestion
Reply from Mephisto Shoes
We truly appreciate your positive review and support.
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