Hello, I wore the Allrounder shoes for the first time yesterday and today\. They fit me very well and are long and wide enough\. Unfortunately, I am not satisfied: the yellow sole is bleed... See more
Company replied
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I am a little disappointed. The sole is too hard and rigid. I am comparing them to my old ones and these seem wider and deeper. It's as if you were trying to copy Birkenstock - which I found horrib... See more
Company replied
Perfect in almost every way despite issues due to the French "tour de France" that delayed the order on the delivery side (not Mephisto's fault by any mean.) Those shoes are so comfy and beautiful, wi... See more
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I had a great experience. The sales lady was knowledgeable and helpful, friendly and efficient. She’s a lady (perhaps close to 80) who ran up and down the spiral staircase leading to the basement stor... See more
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Company details
- Shoe Store
- also in
- Shoe Factory
Information provided by various external sources
Bienvenue sur la boutique en ligne Mephisto shoes ✓ Livraison gratuite ✓ Retour offert ✓ Satisfait ou remboursé ✓ Paiement sécurisé. Chaussures Mephisto pour la femme et l'homme.
Contact info
France
- mephisto-shoes.com
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not a good experience
I have purchased numerous pairs of Mephisto shoes over the years because I have always trusted their quality. Unfortunately, my most recent pair was extremely disappointing.
I wore the shoes only once, and after that single use, the cork on the bottom portion of the raised heel began to crack and deteriorate. This created a serious safety hazard. Had the heel failed while I was walking, I could have fallen and suffered a significant injury.
Following Mephisto's instructions, I sent the shoes directly to the company for inspection and repair. After two weeks without receiving any communication, I contacted them to check on the status. I was told that the materials needed to repair the shoes come from France and that they were currently out of the cork required for the repair, with no estimate of when it would be available again. Their only offer was to return the damaged shoes to me.
A broken pair of shoes is of no value to me. I requested a replacement pair since the shoes failed after only one wearing, but my request has been completely ignored.
I am now without the shoes I purchased and out $250. For a company with Mephisto's reputation and premium pricing, I expected far better quality, customer service, and accountability. A shoe should never become unsafe after a single use, and loyal customers deserve better treatment when a product is clearly defective.
8 July 2026
Unprompted review
Reply from Mephisto Shoes
Dear Customer,
We are truly sorry to hear about your disappointing experience with your Mephisto shoes.
We fully understand your disappointment, especially given your loyalty to our brand over the years. Your feedback regarding the quality issue you encountered, as well as your experience with our customer service, is very important to us.
We will forward your comments and concerns directly to the Mephisto factory so that they can be reviewed by the appropriate teams.
We sincerely regret the inconvenience caused and thank you for taking the time to share your experience with us.
Kind regards,
The Customer Service Team
Reply from Mephisto Shoes
We’re happy to have met your expectations. Thank you for your review.
They aren't providing me the return…
They aren't providing me the return lavel for the sandals.
29 June 2026
Reply from Mephisto Shoes
Hello,
We are sorry for the inconvenience.
We will send you the return label by email as soon as possible so that you can return your sandals.
Kind regards,
Customer Service
Reply from Mephisto Shoes
Thank you for your feedback.
I renewed my SAM sandales
I ordered the very same shoes as the ones I bought eighteen years ago because I was extremely satisfied, I received my new pair this morning. I am ready for the next eighteen coming years. Thank you to Mephisto!
24 June 2026
Reply from Mephisto Shoes
Your feedback means a lot to our team. Thank you very much.
Reply from Mephisto Shoes
Thanks for your positive review.
Reply from Mephisto Shoes
Merci pour votre retour !
The customer service was awful
The customer service was awful. Very slow and difficult to reach.
Very difficult to return shoes from Spain
17 June 2026
Reply from Mephisto Shoes
Hello,
We sincerely apologize for the difficulties you experienced with our customer service and the return process from Spain.
We appreciate your feedback, as it helps us improve our service. We hope that despite these inconveniences, you will be satisfied with your purchase and that we will have the opportunity to provide you with a better experience in the future.
Kind regards,
Customer Service
Reply from Mephisto Shoes
We greatly appreciate your review and your trust.
Reply from Mephisto Shoes
Your satisfaction is what drives us forward. Thank you!
Happy feet
My feet are always happy when I’m wearing MEPHISTO shoes. After long hours wearing them I’ve never had sore feet.
20 June 2026
Reply from Mephisto Shoes
Thank you for your trust!
Reply from Mephisto Shoes
Thanks for your positive review.
Reply from Mephisto Shoes
Merci pour votre retour ! Nous avons modifié la langue.
WHAT I DO APPRECIATE
WHAT I DO APPRECIATE: THE QUALITY OF THE SHOES. ORDERING IS VERY EASY AND THE DELIVERY IS JUST FINE
2 June 2026
Reply from Mephisto Shoes
It’s a pleasure to know that your purchase has brought you satisfaction.
Reply from Mephisto Shoes
Bonjour,
Merci d’avoir partagé votre avis.
Nous sommes désolés d’apprendre que le délai de livraison vous a semblé long. Les transporteurs peuvent parfois rencontrer des retards indépendants de notre volonté, ce qui peut exceptionnellement rallonger les délais annoncés.
Nous comprenons que cela puisse être frustrant et nous en sommes sincèrement désolés. Votre retour est précieux et nous aide à améliorer encore notre service.
Cordialement,
Service gestion
Experience is bad because I did not get…
Experience is bad because I did not get
The shoes
1 June 2026
Reply from Mephisto Shoes
Bonjour,
Merci d'avoir pris le temps de partager votre expérience.
Nous confirmons que votre commande a bien été expédiée dans les délais annoncés. Toutefois, d'après les informations de suivi dont nous disposons actuellement, votre colis est encore en cours d'acheminement auprès du transporteur.
Nous comprenons votre déception face à ce retard indépendant de notre volonté. Afin de vous apporter davantage d'informations, nous allons vous contacter directement par e-mail concernant le suivi de votre colis.
Cordialement,
Le Service Client
Comfort and fitting small size…
I like the comfort of your shoes and your rapid delivery. But I heard that you will not make shoes size 35 anymore. This is unfortunately my size.I am very disappointed about that and I just hope that you change your mind.A lot of people of a certain age have a small foot and really enjoy your brand.
Thank you for considering my proposition.
29 May 2026
Reply from Mephisto Shoes
It’s a pleasure to know you are enjoying your Mephisto shoes.
I generally only buy Mephisto shoes and…
I generally only buy Mephisto shoes and it’s the second Niro Allrounder that I’ve purchased so I know I will be 100% satisfied : there was no problem with the delivery either.Sincerely Esther Lebegue
23 May 2026
Reply from Mephisto Shoes
We’re happy to know your experience was positive. Thank you for trusting Mephisto!
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