Memorialsdirect Reviews 347

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting the beautiful craftsmanship, solid materials, and elegant engraving. Many people highlight the fast and efficient service, with orders often arriving quicker than expected and always well-packaged to prevent damage. The ordering process is described as easy and user-friendly, and consumers appreciate the excellent value for money. However, some customers also noted issues with delivery, where items were sent to the wrong address. A few other people also felt that certain components, like plastic brackets, were not fit for purpose and broke easily. There were also instances where the wrong item was delivered.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, consistently expressing delight and satisfaction with the... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast and quick delivery... See more

Service

Reviewers highlight positive aspects of service, consistently praising its exceptional speed and efficiency.... See more

Order

Consumers find the ordering process to be positive, with many describing it as easy, straightforward, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The black granite vase with gold lettering for my dear Uncle is really lovely. I was apprehensive on my part in case I had made any mistakes although I checked checked & checked again before placing m... See more

Rated 5 out of 5 stars

O my goodness my sister’s engraved memorial plaque is beautiful, my Dad is delighted with it . It will look at amazing on her grave . It came very quickly and well packaged Would absolutely use yo... See more

Rated 5 out of 5 stars

I wanted a 6x6 flower pot in granite to put on a family members grave. I wasn't sure about ordering online at first. But the examples on the Memorials Direct site looked really good. Having received i... See more

Rated 5 out of 5 stars

An exceptionally quick and easy service provided. The quality of the product is incredible especially given the price point. And as a bonus very well packaged and free delivery! Will definitely recomm... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressive company

I gave specific details of the order I wanted and received confirmation by return e-mail. The product I received was not quite as my instructions, and I informed customer services. They immediately rectified the mistake and sent me my order perfectly fulfilled. The quality and design of the grave vase I purchased for my father's grave is exceptional. I had previously purchased something similar from this company for my mother and grandparents' grave back in 2018. I would recommend Memorials Direct to anyone. They are friendly to deal with and the delivery service is great. Very impressive company.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great quality at a great price

I wanted a 6x6 flower pot in granite to put on a family members grave. I wasn't sure about ordering online at first. But the examples on the Memorials Direct site looked really good. Having received it, only days after ordering, I was delighted with the quality and the finish. The price included the flower rose and the engraving. It's solid granite and is very heavy. Great quality at a great price. Special thanks to Jamie, who i believe done the engraving. Great job.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Thank you for my dad's personalised…

Thank you for my dad's personalised vase, it's so beautiful, his picture looks amazing.

The company did send me the wrong flowers to start with, but I just called up and the correct order was sent and received the very next day. Not many company's where you can call up and speak to someone anymore. The customer service was brilliant. Thank you again xxx

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Engraved memorial plaque

Beautiful engraved photo memorial plaque arrived of my husband today engraved by Jamie ,Totally thrilled with it but I don’t like the stand it’s not strong enough to withstand high winds sitting at a graveyard so I will need someone to make a stake & a frame with sides I can slide it into,shame though.

11 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

A beautiful memorial for our much loved dog. The inscription was perfect. Delivery was on time and the packaging exceptional. Thank you.

27 March 2026
Rated 5 out of 5 stars

Excellent service

The service I received was excellent. The man I spoke to was so polite helpful and patient. I would highly recommend them.

30 March 2026
Rated 5 out of 5 stars

Excellent quality memorial bemch

The bench is really well made and really high quality. The engraving is beautiful. Very pleased with it. Great value for the price too. The service I received from the company was excellent, very conmunicative and accomdating Thank you all Memorials Direct.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Memorial vase

I ordered a memorial vase for my mum and when it arrived I was quite surprised at how nice and heavy it was. It was beautiful and perfect for mum and was very reasonably priced. I would highly recommend this company for all your memorial stuff.

17 March 2026
Unprompted review
Rated 4 out of 5 stars

The product was exactly what we…

The product was exactly what we expected, the packaging wasn’t the best, we had a slight chip in the granite, not sure if this was due to the couriers or not, mentioned this in an email, the customer services were understanding and offered a 10% discount,

26 March 2026
Rated 5 out of 5 stars

The memorial plaques are excellent

The memorial plaques are excellent. The product is made really well, I order the larger size and looks absolutely beautiful. I would highly recommend this company. The service was exceptional and any issuse were dealt with immediately. 5* stars all round. Staff had great communications. Excellent Thank you.

27 March 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look