Melita Ltd Reviews 

NEVER CHOOSE MELITA!!!!!
The worst provider!!!
Home internet DISASTER ,we have internet only in the living room and on the balcony in the apartment of 60sqm!!!
Agent from the customer care LAYERS they offer on the phone services that they don't exist!!!
If you are on a doubt...for provider NEVER CHOOSE MELITA!!!

Home internet cuts out at least once per month and you have to get a technician round to fix it every time. Embarrassing Mickey Mouse company that’s very lucky there is no competition. Would love to see them go bankrupt. Or their offices burn down. Or something else equally as devastating.

Worst experience ever, sent letter to cancel contract, denied receiving, informed them that no longer at property and was disputing to the balance outstanding, offered a goodwill gesture to reduce balance in basis I part pay account, which I have never done, then proceed to send legal notice to address they are fully aware of that I am not living at. Disgusting service, terrible credit control process, just click and send automatic emails, paying someone to just click a button despite having new email address and my phone numbers. AVOID AT ALL COSTS.

Absolutely frightful!
I doubt you’d find a more abysmal TV and Wi-Fi service anywhere in the world. I very stupidly switched from Go to Melita for the alleged super fast fibre optic internet, but sadly it’s horrible. TV channel lineup is boring too. Stay away.

i have been a client since the beginning, i never had any issues of this sort. We had an appointment and was agreed that they would call me 30 minutes before so i can leave from work instead of taking a full or half day leave. the appointment was solely for two extenders and a new contract to be signed. The Technician failed to call and also lied about calling which makes things worse. to top it off the supervisor was more unhelpful than the first representative i had spoken to.

in order to sell their new package they tell you all you want to hear including agreeing in doing so but then when they fail to provide you with what was promised they tell you they have a different policy internally!! this is fraudulent and falsifying in means to sell, an absolute disgrace!!!

after years of service I would have at least expected an alternative solution and more professionalism especially from the supervisor!

it really upsets me that it has come to this with the contract closing soon that i have to consider other optons after such a long time of service!

Rip off company! They will say anything to make u sign the contract!
I remember the time when my messages to Vodafone would not pass as they don't have signed contract between them!
Went abroad-they stoped the services; reason “for your safety”, so banking and service you are actually paying is for nothing!
When i came back i went to the outlet to complain and fix the problem-guy told me my phone is not working?!! In third outlet they managed to fix the problem which was 1 click only!
A lot of hustle, poor-rubbish customer and service in general, value for the money zero!
And on top of it they ask for 150e should u like to terminate contract if u re not happy with them!
Worst experience ever!!!!!!!!!!!!!!

Melita customer care is rubbish.

Here is the thing, I contacted Melita to say that I have a problem.
Problem is acknowledged, all tests done.
Result: we need to send a technician.

I say I can't as I'm under mandatory quarantine. Then you'll have to wait until you are out. No other possibilities...
So in over 1 year. Melita never thought it would be a good idea to review their procedures to have a full remote approach.

Now I cannot work for the next 8 days just because Melita is denying service....

Run away from this company...

My wi-fi today is not very good so I thought I'd use their 'test your internet' app. It couldn't load so I decided to have an online chat. I've done this many times before and went ahead knowing whichever staff member I chatted to would be a complete moron as per usual. I described the problem and then she asked if I had no internet even though I was chatting to her. That is the level of their expertise. If I was their CEO I would be so ashamed. SHAME ON YOU MELITA!

My two year plan ran out, I then terminated my plan within the month I payed for and recieved a confirmation. Then they called me and offered me a deal with the same plan but for 10 euro less. I told her I would think about it. Then they without my consent reactivated my account and send me a new bill costing 15 euro more than my last plan and now I had to terminate it again. I know this was probably a mistake but you cant charge people for a product they did not consent to.

they offered the worst of services n more so their attachment to the glazers

Absolutely worst customer service I ever experience. They ignore your query and they own me money. Worst of the worst. Agents are being rude to you if you query something they don`t know. Right now I'm sitting on a chat being ignored as we speak....

Restart your modem, followed by unplug coaxial cable AND restart your modem. This is how Melita troubleshoots your connection. Needless to say in 4 years, the issue has never been in my infrastructure.

I purchased a two-year high-speed home internet subscription along with two mobile phone subscriptions from Melita. I never used one of the mobile phone SIM-cards since I received a work phone and accordingly asked Melita to cancel that service. Despite remaining a customer of home internet and one other mobile phone subscription Melita chose to impose a EUR150 penalty fee. I strongly recommend looking for a more customer-friendly service provider.

Really bad experience, Latency extremely high 628ms and 192ping and when i contact them they were trying to upsell some modem...thought I contact the Marketing department, not the technical one... the modem is a 4 years Cisco version(is Melita that owns it not me) and works just fine till Christmas and all of a sudden i had to upgrade it against a 2€ extra fee per month, so basically i have to upgrade, on my expenses, their own equipment...very obvious that they are not technical that's for sure...

Very bad practices for closing the account! I've been trying to close my Melita Account for more than 3 months. I've been contacting several times but they make it impossible. I don't have permanency with the contract, I am a customer for more than 2 years and they don't let me to close the account, they just don't contact and say that they can't do anything.

MONTHS KEEP PASSING AND WE KEEP PAYING!

honestly never experienced as poor service (in all sense) than with Melita ; awful service, and customer service even worse!! never inclined to help at all

I have had my fair share of bad experiences with Melita. They still have quite a bit to learn from their peers in other countries, however, their new live chat tool and TSN service both pull up the overall impression. Looks like the company is trying to improve, and for that I commend them.

Horrible, just horrible.
I did top-up but still seeing 0 on my balance for weeks. Calls and SMS just stopped working and customer service totally powerless to solve the problem.

For the past three weeks the service has been extremely unreliable. Sudden connection drops, very high latency. Melita tests show nothing. Not sure what to do now.