Melita Ltd Reviews 

I moved into a flat and agreed with the previous tenants to transfer their account with Melita. Someone came by with a digital pad for me to sign. She just showed me where to sign. I asked her to confirm it was a transfer, she said yes (my fault, I should have let her wait 15 minutes while I read the contract).

Later when I cancelled my account, they flipped an extra payment of 150 euros on me. I chatted with customer support, talked on the phone with a manager. All they did was say "can't do anything, my papers don't mention any transfer".

I gave up and paid. 1-2 months later I suddenly have a bill for 250 euros. No one told me there was a bunch of equipment that they decided to charge 50 euro each for. I thought there had been a deposit from the previous users as there normally is. Obviously no one from Melita warned me about this and I had already left the craphole Malta.

I gave up and decided to pay another 250 euro just to not have to deal with these robbers anymore. They sent me an email saying I had 15 days to pay or it would go to the credit institutions. I go to pay and these clowns had closed my account. So now I had to spend 30 minutes with their chat support just to be able to pay...I mean get robbed again.

Melita, you are absolutely disgusting. Shame on you.

Worst customer service ever. On a normal market, I mean outsidfe the little rock of Malta in the sea, this company could not exist with this kind of sevice. Support useless, technican helpless, system not stabil. Honestly, flush your money in the toilet when you want to buy a product of them.

1. Disconnects every 5 minutes 🤩🤩🤩

2. Worst support ever they even added 100 euro to my bill for no reason 👍👍👍💸💸

3. Worst technicians ever they came over and made my internet even worse ❤️❤️

4. They are trying to scam me 😁😁😁

5. They dont send you a message before the internet goes out for like 10 hours 🤗🤗

I love Melita. It disconnects every couple minutes. I recently got a new router to try and solve this problem but its now a lot worse. Thank you Melita!❤️❤️❤️

The worst support team.
The worst app.
The worst system I’ve ever seen.
I’ve bought Pass M bundle, the next day they switched it off “by mistake”
That’s what first CS agent said.
Second one said that he can do nothing and the third one said that I removed it myself. LOL
There is no Esim, there is no CSD at all, there is nothing. It is the worst carrier company I’ve ever seen!

Their attitude to customers speaks volumes about their approach to business. Screw the customer by offering top ups in values of multiples of €10 so your always left with credit in your wallet if buying their €15 Pockit bundle.
No prior notice that you are outside your allowance until all of your credit is used up.
Their answer, you should have kept a better track of your usage.
While I agree it's my responsibility to a degree as far as I am concerned they should be advising you prior to using your credit.
I believe they are required to do so by EU directives. In other countries in Europe I've received a text message telling me my allowance was used up and I'd be charged for any use outside of my allowances. Not in Malta, not by Melita.
Regardless of this being a requirement or not it makes sense from a customer service and relationship perspective. If you make your customers unhappy then they are going to go elsewhere.
It is like they intend on this happening to customers. To not offer top ups in increments matching your Pockit charges you are ensuring that customers have credit to use.
You can avail of €5, €10 and €20 in the shop so why not online. Given Malta is so small and shops here regularly have no credit available or have only some of the values available it makes sense to offer them online.

A big thanks to one of your co- ordinators....Mr Victor Busuttil.
So helpful. He contacted me when I was not home and even though I called back later he made sure to visit again when I arrived.
People like Mr Busuttil should be appreciated and respected.
Thank you so much

The worst company I've ever seen in my entire life. I stayed almost a year in Malta, and the number of issues with this company is unbelievable.
- 0 professionalism
- Add charge freely
- Proposed many solutions, for doing nothing finally

Just a company TRAP, think that people are such a fool.

Please stay away this company. Zero professionalism. They just do nothing but obstruct all the process. Getting rid of them is really hard. Please think wise before you start any of their service.

Super fast home internet, they were also quick to resolve an issue with my modem

I have lived in 5 different countries. Melita is by far the worst mobile service provider I have ever used.

They sell you 5G but you will actually just get 3G speed (if you are lucky).

I mean afterall: We are talking here about a Maltese company. It represents the country pretty well: inefficient, retraded, run by idoits, quality non existent and service out of the rubbish bin.

ITS A SCAM NET WORK ,NEVER GIVE YOU WIFI AND HAVE ALWAYS CONNECTION ISSUE ...THE CUSTOMER SERVICE IS CRAP ...IM CONTACTING THEM FOR FIXING MY WIFI FOR OVER A MONTH ....BETTER CHOOSE GO / EPIC..
MELITA IS DISASTER.../////

Worst customer care ever , instead of apologizing for a warning of direct debit cancellation which apparently was not the direct was still apply in to my account they blame on me that not understanding the previous payment was for the actually period and payment for the bill due was to be paid because they sistem apparently updated only them not the customer anyway stay away from direct debit and bank payment with Melita

The worst provider possible! Internet not available for 2 days after any maintenance, I need to beg them to come and fix it, even tho they have been notified my work require internet connection. The customer service available for a call for 4 hours only, and then if the issue is not fixed you need to keep chatting with virtual agent. Wouldn't recommend to my worst enemy!

The worse service provider, internet cuts all the time, and the internet speed is a disaster. the modem changed twice. The same issue returns after a few weeks. Even if we upgraded our internet connection. They also cut the internet now and then for ''maintenance'' without providing any alternative to customers who have to work from home. I have been their customer for ages because there is not much of an alternative here in Malta.

If I could give a zero rating I would. The broadband strength is low and limited to my living room and can only cope with one device using 5G. The standard access does not work at all. i reported this, they arranged an appointment for a technician to come and fix it, but he failed to turn up. I have tried 3 times to set up a direct debit and each time Melita sends me an email telling me it's active but then fails to take payment. When I contacted customer service, they tell me first that it was not active then they changed their mind and said it had been declined, then that it had been cancelled. However my bank has confirmed that none of that took place. Very poor service.

This company send SCAM messages to my cellular phone too pay them a fake debt. Well I never made any contract with them, never even heard about them, until the moment of the SCAM messages.
Just for curiosity made a google name search and it looks that they make the same SCAM to others.
My advise to you is block their messages... and if you are the MELITTA scamers just #### you all and your SCAMs

Best internet and customer service in Malta
Amongst the options it was only Melita that was able to provide me gigabit speeds at home (the other two were waaaaay behind in speed as they are still building their networks and my area is still not on their maps :)
Customer service was helpful, invoice was in line what we agreed to, never had any problems.
I also use their mesh option so every corner of my apartment is covered with WiFi, they have a very nice app to check and set connectivity options however I'd like to.
They also provide internet for tens of thousands of subscribers, if their service would be so abismal like some suggests they no longer would be in the business surely. Truly recommend their service.

One star is way too much .horrible horrible experience. stealing money from my credit multiple times. Customers are never right even if you prove it with a bank statement. Playing stupid trying to convince you to overuse data when you have unlimited

Horrible service, miserable workers... Someone have to close this company, they are not in condition to offer a reliable internet service. Please chose anything else but don't make the same mistake as me!