MediPay Reviews 

1,004
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and straightforward process, highlighting the ease and speed of obtaining loans for medical procedures. The staff is frequently commended for being helpful, friendly, and professional, making the experience stress-free and supportive. Many people appreciate the excellent customer service, noting quick response times and clear communication that ensures a smooth process. The service is often described as efficient, with quick approvals and disbursements of funds, which is particularly valued in urgent situations. However, some customers also noted instances where they had to follow up on their applications, experiencing delays in hearing back or in the approval process.

What people talk about most

User experience

Customers had positive experiences with user experience, consistently describing the application process as... See more

Service

Users describe positive interactions with service, highlighting its efficiency, professionalism, and speed.... See more

Staff

Customers consistently note positive experiences with staff, highlighting their efficiency, professionalism,... See more

Customer service

Reviewers mention positive feedback about customer service, describing it as outstanding, excellent, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best Finance Company in Western Australia, the process is super easy and quick, you get approved for up to $50,000 loan in one day!! Highly recommend their amazing service ✌🏾

Rated 5 out of 5 stars

My experience with Medipay was seamless from start to finish. The process was quick, easy, and very efficient, with all aspects of my costs clearly covered and explained. The team made everything stra... See more

Company replied

Rated 5 out of 5 stars

Great customer service . Throughout the years of applying loans . It have been easy enquires with Yash . Very helpful , friendly and great service he have provided me . His explanation as to how the l... See more

Company replied

Rated 5 out of 5 stars

MediPay are a Top Notch Loan Service. They deal only with loans to pay a medical bills. Extremely helpful and did not feel pressured at all thru the whole process. Everything explained clearly to me... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Alternative Financial Service

Written by the company

MediPay offers easy payment plans for medical, dental and cosmetic procedures in Australia. We also offer veterinary payment plans for procedures for your pets. So if you're looking for some help to finance your medical procedure, your little one needs braces or your furry friend has eaten a sock, give us a call or visit our website. Check your eligibility in 10 seconds, apply online and get approval in minutes*. *Subject to credit approval. Terms and conditions apply.

Here to help when you need us

Written by the company

Fast, simple application process
Only pay interest on the amount used
No penalties for early repayment

We can help with your pets too

We offer payment plans for those unexpected expenses for your best friend. Call us on 1800 810 950 or visit our website to apply.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,004)

115 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy application

Easy application, customer representative was constantly in contact and made sure everything was perfect for a smooth transaction. I couldn’t be happier

6 January 2025
MediPay logo

Reply from MediPay

Hi Rochelle,
Thank you so much for your 5 star review! We’re delighted to hear about your positive experience with our team!
MediPay

Rated 5 out of 5 stars

Easy process very helpful staff very…

Easy process very helpful staff very quick response

24 December 2024
MediPay logo

Reply from MediPay

Hi Paul,
Thank you so much for your 5 star review! We’re delighted to hear that you had a quick and positive experience with our team.
MediPay

Rated 5 out of 5 stars

Very helpful when time was thin with a appointment

Very efficient finalising my loan application when it was same day before my appointment

19 December 2024
MediPay logo

Reply from MediPay

Hi Scott,
Thank you so much for your 5 star review! We’re delighted to hear that you had a fast and positive experience with us.
MediPay

Rated 5 out of 5 stars

Very helpful and made the process quite…

Very helpful and made the process quite easy to understand, also the wait times were very minimal on multiple occasions

17 December 2024
MediPay logo

Reply from MediPay

Hi Michael,
Thank you so much for your 5 star review and feedback on our quick turn around times! We’re delighted to hear that you had a positive experience with us.
MediPay

Rated 5 out of 5 stars

Good and quick customer service. Easy application and outcome of loan is quick approval

Good support to easy application online.
Clear outline of the fortnightly or monthly repayments on what is charged towards what draw out of the loan used . Good arrangements of years of repayment which made it affordable .

10 November 2024
MediPay logo

Reply from MediPay

Hi Sabrina,
Thank you so much for your review! We’re delighted to hear that you had a positive experience with us. At MediPay, we strive to make the application process as easy and seamless as possible, ensuring that our customers can focus on what matters most – getting the care they need. Our team is dedicated to providing exceptional support every step of the way, and we’re glad we could help you arrange treatment without delay.
With our flexible payment options, including up to 48 months to pay, we aim to make healthcare more accessible to everyone. We’re here for you whenever you need us!
MediPay

Rated 4 out of 5 stars

Application process was super easy.

Application process was super easy.
Approved with 48 hours

29 October 2024
MediPay logo

Reply from MediPay

Hi Paula,
Thank you so much for your excellent review! We’re delighted to hear that you had a positive experience with us. We’re here for you whenever you need us!
MediPay

Rated 2 out of 5 stars
MediPay logo

Reply from MediPay

Hi Colleen,

Thank you for taking the time to share your feedback. We understand your disappointment in not being approved for the full $10,000 you applied for. As a regulated financial service provider, all our loan assessments are conducted under strict responsible lending obligations.

Our goal is always to provide financing that is manageable for our customers and aligns with their individual financial situations. While we couldn’t approve the full amount, we are committed to ensuring all loans remain within affordable limits for the wellbeing of our clients.

If you have any further questions or would like more clarity on the outcome, please feel free to reach out to us. We’re always here to help.

Kind regards,
The MediPay Team

Rated 5 out of 5 stars

The entire process was super easy from…

The entire process was super easy from start to finish. Customer service was really friendly and helpful. Recommended for sure.

24 September 2024
MediPay logo

Reply from MediPay

Hi Terri,
Thank you so much for your review! We’re delighted to hear that you had a positive experience with us. At MediPay, we strive to make the application process as easy and seamless as possible, ensuring that our customers can focus on what matters most – getting the care they need. Our team is dedicated to providing exceptional support every step of the way, and we’re glad we could help you arrange treatment without delay.
With our flexible payment options, including up to 48 months to pay, we aim to make healthcare more accessible to everyone. We’re here for you whenever you need us!
MediPay

Rated 5 out of 5 stars

Easy and quick

23 September 2024
MediPay logo

Reply from MediPay

Hi Luke,
Thank you so much for your review! We’re delighted to hear that you had a positive experience with us. We’re here for you whenever you need us!
MediPay

Rated 5 out of 5 stars

Easy to follow and understand online…

Easy to follow and understand online process. Friendly customer service.

17 September 2024
MediPay logo

Reply from MediPay

Hi Elizabeth,
Thank you so much for your review! We’re delighted to hear that you had a positive experience with us. At MediPay, we strive to make the application process as easy and seamless as possible, ensuring that our customers can focus on what matters most – getting the care they need. Our team is dedicated to providing exceptional support every step of the way, and we’re glad we could help you arrange treatment without delay.
With our flexible payment options, including up to 48 months to pay, we aim to make healthcare more accessible to everyone. We’re here for you whenever you need us!
MediPay

Rated 5 out of 5 stars

Yash again 😁

Again yesterday morning Yash was amazing.
I was late getting my invoice in for my medical treatment and he assisted me in getting my funds paid immediately.
I thank you from the bottom of my heart Yash.
You are a credit to your company and deserve a pay rise. 😘

10 September 2024
Unprompted review
MediPay logo

Reply from MediPay

Hi Caroll,
Thank you so much for your kind words and for taking the time to leave this review! We are thrilled to hear that Yash provided you with the support you needed. At MediPay, we pride ourselves on our team's dedication to every customer, ensuring that each person feels valued and cared for throughout their journey with us. Yash truly embodies our commitment to delivering exceptional service with compassion and understanding, and we are incredibly proud to have him on our team.
We’ll be sure to pass along your heartfelt gratitude to Yash, and we’re always here for you whenever you need us!
RK@MediPay

Rated 5 out of 5 stars

Excellent Service

Excellent service, fantastic response time and electronic submission made user friendly. Thank you.

6 September 2024
MediPay logo

Reply from MediPay

Hi Nichole,
Thank you for the amazing 5 star review of our easy payment plan!
Ajay@MediPay

Rated 5 out of 5 stars

Quick and easy process

The process from start to finish, was really quick and easy, the platform itself is very easy to navigate.

4 September 2024
MediPay logo

Reply from MediPay

Hi Nicolle,
Thank you for the 5 star review of our quick & easy payment plan and application process.
RK@MediPay

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service - satisfied my query in record time

26 August 2024
MediPay logo

Reply from MediPay

Hi Tracey,
Thank you for the 5 star review of our easy payment plan and team!
Ajay@MediPay

Rated 5 out of 5 stars

Ajay was very lovely and professional…

Ajay was very lovely and professional and kept me in the loop throughout the process of the application.
Highly recommended

29 July 2024
MediPay logo

Reply from MediPay

Hi Kerrie,
Thank you for the 5 star review of our team member and easy payment plan!
RK@MediPay

Rated 5 out of 5 stars

Easy Peasy

Fast approval. Great communication. Easy process

11 July 2024
MediPay logo

Reply from MediPay

Hi Glyn,
Thank you for the 5 star review of our easy payment plan and team!
RK@MediPay

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