Delivery on time,packing good,.Pork joint not as shown on website, chicken, ok,sirloin steak very fatty,and very tough,will not being ordering the steak again definitely not worth the money,sausages l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prices are good, was quite a wait from order to the next date for delivery. On the delivery date I didn’t get a notification of the time slot at all. Arrived just after 14:00 so the cooling packs were... See more
Company replied
The quality of the meat was OK. However the packing and delivery need attention? Wse received our order late in the day, and because there was only one ice pack whichch was melted and with the... See more
Company replied
From Start to delivery was highly professional. Meat is fresh, delivered on time and communication before delivery was good keeping me up to date on what stage my order was at. I would of put 5 star... See more
Company replied
Company details
Written by the company
Developed by a family of butchers with over 30 years of experience, Meatsupermarket.com was created with the customer in mind. As one of the UK’s leading meat wholesalers, we are able to cut out the middleman to provide you with quality fresh produce, delivered directly to your door all whilst saving you considerable amounts of money. Family values are at the heart of what we do. After years of working in the food industry, we soon realised that what is important to our customers, is important to us too.
Sign up to our newsletter to be in with a chance to win!
Written by the company
- Spin the wheel: www.meatsupermarket.com
Contact info
Unit 1-4, Gwindra Industrial Estate, PL27 6LE, St Stephen, United Kingdom
- info@meatsupermarket.com
- meatsupermarket.com
4.2
Great
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 61% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt delivery very efficient but…
Prompt delivery very efficient but downside no telephone contact
14 July 2026
Reply from meatsupermarket.com
Thank you for your review. We're pleased to hear you were happy with the prompt delivery and efficient service.
As an online business, we provide customer support via email rather than telephone, which helps us keep track of enquiries and provide the best possible service.
We appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Meatsupermarket Team
Absolutely delicious…
Recently received my order from Meatsupermarlet.com and the food is absolutely delicious. The BBQ spare ribs melted in the mouth. The Butty bacon was like what you get in a top cafe, thick and juicy. So looking forward to eating the rest of the purchase and to order more from them.
14 July 2026
Reply from meatsupermarket.com
Thank you for your 5-star review and for choosing Meatsupermarket.
We really appreciate your support and are delighted you had a great experience.
We look forward to preparing your next order!
Kind regards,
Meatsupermarket Team
Brilliant very pleased
13 July 2026
Reply from meatsupermarket.com
We're so pleased to hear you had a great experience with us.
Thank you for your kind words and for choosing Meatsupermarket. We look forward to your next order!
Kind regards,
Meatsupermarket Team
Well packed arrived when said and the…
Well packed arrived when said and the products well tasty will be ordering again .very happy customer
13 July 2026
Reply from meatsupermarket.com
Thank you for your wonderful feedback.
It's always great to hear that our products and service have met your expectations. We really appreciate your custom.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
We're so pleased to hear you had a great experience with us.
Thank you for your kind words and for choosing Meatsupermarket. We look forward to your next order!
Kind regards,
Meatsupermarket Team
Wrong order, rotten meat and zero customer service.
Firstly I ordered ribeye steak joint but what I received certainly wasn't ribeye. I'm not sure exactly what it was, maybe some kinda rump. I did contact customer services and initially they responded quite quickly. They requested photos and said they would investigate however I then heard nothing more. I waited all day and no further contact was received.
Eventually I decided to open the package to try to find out exactly what type of meat they had sent me. When I did the smell that hit me was terrible. The meat has obviously gone bad and was completely inedible,
I had ordered previously from this company and there were no issues but on this occasion i am disgusted. The wrong meat was sent, the meat was bad and the customer service was awful. Avoid this company!
17 July 2026
Unprompted review
Reply from meatsupermarket.com
We're sorry to read your review.
Unfortunately, we're unable to investigate this as we can't verify your order from the details provided. If you'd like us to look into what happened, please contact us directly with your order number by emailing info@meatsupermarket.com.
We'll be happy to review your case and work towards a resolution.
Kind regards,
Meatsupermarket Team.
Ordered Brazilian goucho ribeye turned…
Ordered Brazilian goucho ribeye turned up looks like rump if that with massive silver skin band no fatty eye in it appalling waste of money no happy one bit going to cut up and use at diced beef only thing it would be good for hopefully get a refund they can have it back
13 July 2026
Reply from meatsupermarket.com
We're sorry to hear you were disappointed with your order.
I can see this was investigated by our customer service team and a resolution was provided. We're sorry your experience didn't meet your expectations and appreciate you bringing it to our attention, as feedback like this helps us continue to improve.
Kind regards,
Meatsupermarket Team.
First rate service
Everything is as described, quality excellent well packed and delivered on time.
16 July 2026
Unprompted review
Reply from meatsupermarket.com
Hi Peter.
Thank you so much for your fantastic 5-star review! We're delighted to hear you had a great experience with us. Your feedback means a lot to the whole team, and we really appreciate you taking the time to share it.
Thank you for shopping with us.
Kind regards,
Meatsupermarket Team
good speedy service excelleny products
10 July 2026
Reply from meatsupermarket.com
Hi Mary.
Thank you for your wonderful review.
We're so pleased to hear you were happy with your order and the service you received.
We look forward to serving you again soon. Thank you for shopping with us.
Kind regards,
Meatsupermarket Team
Good value for money
Steak and ribs really nice and good value one pack of lamb chops cut into nice size chops 6 in total the other pack the chops were really thick and only got 3
9 July 2026
Reply from meatsupermarket.com
Thank you for your 4-star review! We're delighted to hear you enjoyed the steaks and ribs and found them to be great value.
We're sorry to hear the lamb chops weren't as consistent as you'd expected. As these are hand-cut by our butchers, there can occasionally be some variation, but we appreciate your feedback and will pass it on to our team.
We hope to welcome you back again soon.
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
Thank you for your wonderful feedback.
It's always great to hear that our products and service have met your expectations. We really appreciate your custom.
Kind regards,
Meatsupermarket Team
I had a problem with my delivery and…
I had a problem with my delivery and sent a email to you with pictures and no one bothered to reply to me I brought 6kg of bacon 5kg of chicken the box arrived smashed up and the chicken had burst open and had to get chuck it out what a waste of money 💰
6 July 2026
Reply from meatsupermarket.com
Thank you for your feedback. We're very sorry to hear your parcel arrived damaged.
Unfortunately, once parcels are with the courier, damage in transit is outside of our control.
Please contact us again with your order number if this hasn't already been resolved, and we'll be happy to look into it for you.
Kind regards,
Meatsupermarket Team
Overall received good quality meat
Overall received good quality meat, delivery was great plenty communication. I was a bit disappointed with the pork chops had they got a photo with rind on but received with no fat or rind which was the reason I ordered them other than a supermarket
6 July 2026
Reply from meatsupermarket.com
Thank you for your 5-star review! We're so pleased to hear you were happy with the quality of the meat and that the delivery and communication met your expectations.
We're sorry to hear the pork chops weren't quite what you expected. We appreciate your feedback regarding the rind and will pass your comments on to our team.
Thank you again for your support, and we hope to welcome you back soon.
Kind regards,
Meatsupermarket Team
I've heard of meat supermarket,but…
I've heard of meat supermarket,but never ordered before.I saw many good offers with my first order.I don't eat much meat,but most of it is for my little dog,he loves it very much.The meat is fresh and excellent quality.The delivery is very quick and very well packed and kept cool.well done meat supermarket.
6 July 2026
Reply from meatsupermarket.com
We're so pleased to hear you had a great experience with us.
Thank you for your kind words and for choosing Meatsupermarket. We look forward to your next order!
Kind regards,
Meatsupermarket Team
Reply from meatsupermarket.com
Hi Alison.
Thank you for your kind words and 5-star feedback.
It's great to know you were pleased with your order, and we're grateful for your support. We hope to welcome you back again soon.
Kind regards,
Meatsupermarket Team
Not ordering again
Following my last review, I gave this another go hoping for a better experience, but it wasn't. The chicken had a yellowish hue, and 3 of the 4 breasts I've cooked so far were so tough I couldn't even cut through them with a knife, and when I did manage to bite into them the texture was crunchy, which was horrible. To make things worse, the 5kg bag arrived open once again, spilling across the box and the rest of my order, and it didn't smell great. I won't be ordering again unfortunately :(
14 July 2026
Unprompted review
Reply from meatsupermarket.com
Thank you for taking the time to leave your feedback.
We're very sorry to hear that your recent experience didn't meet your expectations, particularly after you decided to give us another try. It's disappointing to learn that you were unhappy with both the quality of the chicken and hear the condition in which your order arrived, we take pride in preparing our orders so thank you for making us aware.
We genuinely value all customer feedback, and comments like yours are important in helping us identify where improvements are needed. We're sorry that on this occasion we haven't provided the standard of product and service we aim to deliver.
Kind regards,
Meatsupermarket Team
British & Brazilian rib eye
Ordered both Brazilian rib eye and British ribeyes. Both are good with 11 steaks from each cut of meat and price was very good will be ordering again
Down side dpd were late by over 24 hours on delivery but this is out of the suppliers hands
6 July 2026
Reply from meatsupermarket.com
Thank you for your fantastic 5-star review.
We're delighted to hear you were pleased with both the Brazilian and British ribeye steaks and found them to be great value.
We're sorry DPD delayed your delivery, but we really appreciate your understanding that this was outside of our control.
We look forward to preparing your next order.
Kind regards,
Meatsupermarket Team
Good servicewhen needed
6 July 2026
Reply from meatsupermarket.com
We're so pleased to hear you had a great experience with us.
Thank you for your kind words and for choosing Meatsupermarket. We look forward to your next order!
Kind regards,
Meatsupermarket Team
lovely cut of meat,
lovely cut of meat, very tasty snd they dont lie or beat around the bush..thanks lads, will benorderingnofbyou again
8 July 2026
Reply from meatsupermarket.com
Thank you for your kind review.
It's great to know you were pleased with both the quality of our products and the service we provided.
We hope to see you again soon.
Kind regards,
Meatsupermarket Team.
I still have not had a call back from…
I still have not had a call back from online Manager Kevlin They use The butchers shop phone number the Manager there is called Steve says nothing todo with him he gets all the phone call about the state of what the meat is like completely defrosted he say should not be refrozen at all the online people say it can they dont care Steve said he had 10 other customers that day call about there other and they want refund as completely defrosted and smelt off food standard are being called to report them stay wall clear there customers services are poor they get a very understanding Manager called Steve to take all the call to his shop when its nothing todo with him
10 July 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.