McCalls Highlandwear Reviews 

810
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional product knowledge, friendly attitude, and personalized guidance during kilt fittings. People highlight that team members go above and beyond to ensure everything fits perfectly for weddings and special events. Shoppers are consistently impressed by the superb quality of the jackets, waistcoats, and accessories available. Some reviewers were not happy with minor delivery preferences or occasional product conditions. Conversely, consumers note that shipping is generally fast and reliable, allowing orders to arrive promptly. Buyers appreciate the straightforward ordering process and state that products match expectations closely. Overall, purchasers feel confident using the service for important celebrations and daily needs alike.

What people talk about most

Product

Clients share positive opinions on product, highlighting the superb quality and items that are exactly as... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their exceptional knowledge, patience, and... See more

Service

Customers had positive experiences with service, frequently highlighting quick, efficient assistance and... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping, prompt... See more

Quality

People report positive experiences with quality, expressing delight over superb items like kilts, jackets,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We hired all the kilts for our wedding from McCalls and the service given throughout was excellent. A couple of our groomsmen live abroad and McCalls guided us through the measuring process with ease... See more

Rated 5 out of 5 stars

Attention to detail and what the customer wants from Nicki at McCalls, Aberdeen. Spot on advice what was needed for the hire outfit (son and myself) for my daughter's wedding. I was also upgrading m... See more

Rated 5 out of 5 stars

Thanks to Hannah at McCalls who brilliantly recovered a poor experience with DPD. The selection and order process was simple and confirmation was quick. The bow tie I ordered has arrived and is just w... See more

Rated 5 out of 5 stars

Hired a kilt for my school ceilidh. Thanks to Craig at McCalls Aberdeen for his outstanding service. He was extremely friendly and helpful, guiding me through kilt selection and fitting. Would definit... See more


Company details

  1. Kilt Shop and Hire

Written by the company

Scotland's No1 Kilt Hire and Highland Dress Hire Shops in Aberdeen, Edinburgh, Glasgow, Elgin, Dundee, Tillicoultry and Broughty Ferry


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

810 reviews

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4-star
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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(810)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

I came to McCalls Aberdeen to be fitted for a kilt for a friend's wedding. Nicki was extremely helpful and friendly, and took my measurements and helped pull together the outfit.

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Robyn & Nicki

Excellent service from Robyn & Nicki - Great advice and guidance on selecting which kilt to go for and best jacket & socks matched. Really relaxed environment. Thanks guys.

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Shocking customer service from McCalls

I purchased an expensive horn kilt pin from McCalls
It had been worn only three times and unfortunately the pin detached at the hinge.
I asked if this could be repaired?
Their reply was: If you were to take it to a
jeweller I'm sure they could advise.
I asked for supplier/manufactures details, so I could contact them directly. Received no response.
When I did contact the supplier (The Sgian dubh Company) they asked me to send the pin to them and they would repair.
Shocking customer service from McCalls.

3 January 2025
Unprompted review
Rated 2 out of 5 stars

Order cancelled by McCalls

Order was cancelled due to lack of stock availability - poor that the website doesn't reflect actual stock levels, an easy fix.

31 December 2024
Rated 5 out of 5 stars

Robyn was great

Robyn was very helpful, friendly and professional. She gave great recommendations and showed me lots of options, all whilst making it fun and stress free.
I will definitely be returning here in the future

5 January 2025
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. Ordered online, and it arrived two days later in the week before Christmas! Fitted perfectly and was in excellent condition, considering it was ex hire. A reasonable price too.

18 December 2024
Rated 5 out of 5 stars

McCalls - Aberdeen

McCalls - Aberdeen Branch

I was looked after my Nicki, who I have to say was absolutely fantastic.

I was looking for Kilt Hire for New Year and came across this shop. I walked in and was immediately greeted and asked to head down to kilt hire. Even though I needed the kilt - THAT DAY! Every member of staff in the shop couldn’t have been more helpful. However I must give a big thank you to Nicki, who couldn’t have done anything more. From helping with what pattern to have, jackets, ties, brogues, she was fantastic.

My partner was with me, and even whilst I was getting changed and trying items on; she said how lovely Nicki was chatting to her.

Thank you to all (Nicki especially) for the best experience. We will 100% be back again.

30 December 2024
Unprompted review
Rated 5 out of 5 stars

Kilt hire

It was my first time getting measured and hiring a kilt, both Robyn and Danielle made it a relaxing and enjoyable experience. The next time I need to hire or buy a suit/kilt I will be sure to come back here

21 December 2024
Unprompted review
Rated 2 out of 5 stars

Not a good review

First thing ,you said you had the item then a couple days later you didn't have it, and you sent the money back ..which was good of you..
but i it left me in a pickle
I had to run around searching for an outfit to suit my heavy frame fortunately i found someone from Pakistan who could not only get my kilt but get it to me in time and they were a lot cheaper than you ,so i spent £400 with them and i will be doing more business with them in the future, ..two stars for returning the money paid within days

17 November 2024

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