I stupidly thought getting something for free and just paying delivery was genuine ( if it's too good to be true ) like everyone else on here.. yes NOW I know it's a subscription site after they've... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Disgusting, I paid £3 postage for something that was free from the Boots store at the beginning of May and now I have had 2 payments of £45 each taken out of my account. I am about to set up a dispute... See more
Company replied
As others mentioned already - very shady business. Offering some "free samples" (never arrived btw), which so far costs my wife which lower her guard this time - £62. If I would not step in, might... See more
Company replied
I previously wrote a review about Mazeebuild that was negative. I feel it would be cheating to delete it, but I certainly know now that this company does not deserve the bad press. I contacted cust... See more
Contact info
1 Barnes Court, Barnes Road, Pulham Market, IP21 4SQ, Diss, United Kingdom
- +44 330 818 5417
- support@mazeebuild.com
- mazeebuild.com
1.8
Poor
68 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mazeebuild Company Scammed Me
I just got off the phone talking to a staff of Mazeebuild( Website Creating Co) venting my annoyance.Only to be apologising and told that theyll cancel the subscription! One that I never subscribed to website content nor any related thing in the first place .Like one review stated , this Mazeebuild are SCAM. I stupidly saw an offer claiming its from Boots ( the high street retailer) offering some basket of few little treats almost like a give away. a lady posted on her facebook that her mum( who used to work for Boots now an ex employee of Boots) and other staff get to win these giveaway treats using a link.she posted that link which then asks for card details to charge £3 for posting those goodies.£3 was taken. Never got any delivery up till now. Next thing i saw £45 taken from my HSBC card by a company named Mazeebuild..Kudos to HSBC they blocked. My card was also blocked see the inconvenience couldnt use it to make some important payments.I later got a Fraud Alert.If not, id have been scammed total of £48. No mention of refunding the £3.
This company should face serious legal action and prosecuted under the FCA
4 June 2025
Unprompted review
Reply from Mazeebuild
Dear Valued Customer,
We apologize for the unpleasant experience. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis. The situation you described has nothing to do with our services.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Disgusting
Disgusting, I paid £3 postage for something that was free from the Boots store at the beginning of May and now I have had 2 payments of £45 each taken out of my account. I am about to set up a dispute with my bank on the basis this is fraud. Do not tell me to log into my account as I don’t have an account and the name Mazeebuild only appeared after these payments were taken out.
2 May 2025
Unprompted review
Reply from Mazeebuild
Dear Jeanine,
We apologize for the unpleasant experience. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis. The situation you described has nothing to do with our services.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Scam
I stupidly thought getting something for free and just paying delivery was genuine ( if it's too good to be true ) like everyone else on here.. yes NOW I know it's a subscription site after they've took £45 from my account and won't refund ..nice to know they hide behind scams like this offering free stuff only then to be a subscription site it shouldn't happen it's disgusting behaviour only to get
money out of people . I would never need their services but like free stuff like anyone else so why not refund people who didn't know what they were getting into 🤔😔
30 May 2025
Unprompted review
Reply from Mazeebuild
Dear Donna,
We apologize for the unpleasant experience. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis. The situation you described has nothing to do with our services.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
!!!SCAM!!!
As others mentioned already - very shady business. Offering some "free samples" (never arrived btw), which so far costs my wife which lower her guard this time - £62. If I would not step in, might cost fortune for actually nothing. It automatically subscribe you to some subscription and yes, there is a confirmation mail which landed on spam @gmail. But if you are not expecting it, you won't look there - right?
Also I love those all single 5* ratings here, well done. At least you do not have 1* average YET.
I'm pretty sure I'll never receive any refund.
20 April 2025
Unprompted review
Reply from Mazeebuild
Dear Valued Customer,
We apologize for the unpleasant experience. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis. The situation you described has nothing to do with our services.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Absolute scam
Absolute scam. I also stupidly thought the Boots £3 just pay postage was a genuine offer. Two days later £45 taken from my account for a subscription I didn’t sign up for. Can’t believe I actually fell for it!!
AVOID
I have already contacted Amazeebuild for a refund and the scam continues…. No misunderstanding here!!
28 April 2025
Unprompted review
Reply from Mazeebuild
Dear Emily,
We apologize for the unpleasant experience. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis. The situation you described has nothing to do with our services.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Got an offer from ‘Tesco’ saying free…
Got an offer from ‘Tesco’ saying free steaks, I just need to pay the postage. Seemed reasonable so I did. They then tried to take a further £22 which my bank fortunately blocked. Now have cancelled CC with all the hassle of getting a new one and changing everything. Con and scam artists! Their comments about ‘log into your account’ further scamming and lying as obviously I don’t have an ‘account’. These people should be jailed.
Note standard BS response below. No, there has been no attempt to contact me…..and no I did not receive the steaks (surprise surprise). Ar*eholes.
1 May 2025
Unprompted review
Reply from Mazeebuild
Hi David,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis. The situation you described has nothing to do with our service and we think there is a misunderstanding.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Absolute SCAM
Absolute SCAM. I stupidly paid £3 for a beauty box from Boots,through Facebook,which I never received!! Then 3 days later £45 was taken from my bank!! Have reported them to bank and police. Also Facebook.
2 May 2025
Unprompted review
Reply from Mazeebuild
Dear Lynne,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis. The situation you described has nothing to do with our service and we think there is a misunderstanding.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Scam!
Scam!
Iv also had a payment of £45 pending from my account.
I'd like it refunded IMMEDIATELY. I did not allow this transaction to take place.
DO NOT FALL FOR THIS SCAM PEOPLE!
Regarding your reply, it's standard and repeated from other posts.
I have been in contact with your "company" and again recieved standerd responses.
I have NEVER received emails from yourselves explaining subscription details and I've already requested a FULL REFUND of £45 returned to me ASAP with an apology for seeking MY money WITHOUT my permission!
1 May 2025
Unprompted review
Reply from Mazeebuild
Hi Sharon,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Fraudsters
Same here. Took £3 expecting M&S steaks. Luckily bank have blocked the £45 you looked to take. However inconvenience is massive as my card is now blocked. I have no access to any money until my new card comes and then I have to change my details on every site I use my card on. Bunch of thieves!
If it seems too good to be true , it probably is! Don’t go near this crew of charlatans!
23 April 2025
Unprompted review
Reply from Mazeebuild
Dear Andrew,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
SCAM !!!!!
I believed I was purchasing a beauty box from Boots for £3 and then 2 days later £45 was taken from my account without authorisation. Nowhere on the page did it say there was a subscription. I contacted the bank and they said I required a code to cancel the subscription. I am in no position to pay for a subscription for a product which I don't ever require. I have also looked at Trustpilot and seen many similar stories. Please rectify this mistake as soon as possible.
25 April 2025
Unprompted review
Reply from Mazeebuild
Dear Angela,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Thinking I had paid £3 for an M&S…
Thinking I had paid £3 for an M&S beauty box I now find that I have been charged £46 by your company! I have contacted your support group and am still waiting a response. I sympathise that your company is obviously being used as a scam site but I feel you are not doing enough to correct this situation. I am in mo position to be paying you said amount every month for a product I do not need or want! My bank cannot stop transactions without a code from you which I am unable to get.
Please rectify-it is very bad publicity for your company.
25 April 2025
Unprompted review
Reply from Mazeebuild
Dear Angela,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Scam
Scam
Avoid though it's hard as they hide their company name behind multiple freebies of other brands
24 April 2025
Unprompted review
Reply from Mazeebuild
Hi Briony,
We are sorry to hear about the unpleasant experience you had with us. The situation you described has nothing to do with our service.
Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
We hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
I have no idea how I signed up to an…
I have no idea how I signed up to an account. I am an 80 year old partially sighted person who only discovered £3 had been debited to my bank account by this company I have never heard of. I sent an email, giving them more of my information telling them that IF I signed up I have no idea how I did it. I had no emails from them. I telephoned today, and give them their due the call was answered, I was told my account had been closed (before I supposedly I signed up) but I couldn’t have a refund. I will have to put this down to experience BEWARE this company. How It happed is all a mystery,
17 April 2025
Unprompted review
Reply from Mazeebuild
Dear Christine,
We are sorry to hear about the unpleasant experience you had with us. The situation you described has nothing to do with our service.
Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
Our support team has been informed of your situation and they will get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Absolute scam
Absolute scam. I purchased a beauty box from Boots for £3 and then a few days later £45 was taken from my account without authorisation. I see below messages about how "it must be a misunderstanding", that is total nonsense! No where did it say anything about additional payments being taken. I've contacted my bank to raise this as a scam
19 April 2025
Unprompted review
Reply from Mazeebuild
Dear Susan,
We are sorry to hear about the unpleasant experience you had with us. The situation you described has nothing to do with our service.
Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Absolute scam - Avoid!
Absolute scam. I purchased a bag for £3 and then a few days later £45 was taken from my account without authorisation. I see below messages about how "it must be a misunderstanding", that is total nonsense! No where did it say anything about additional payments being taken. I've contacted my bank to raise this as a scam.
27 March 2025
Unprompted review
Reply from Mazeebuild
Dear Michelle,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Ditto previous review
Ditto previous review. Though I was buying Jameson Whiskey and got charged £3 then they tried 2 weeks later to charge £45. I cancelled card. Never signed up to CS - Mazeebuild or received any emails.
31 March 2025
Unprompted review
Reply from Mazeebuild
Dear Frank,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
This is a scam they have taken £45 with…
This is a scam they have taken £45 with out asking and know I’m having to Block all my card details I can’t feed my family because you’ve taken my money
25 March 2025
Unprompted review
Reply from Mazeebuild
Dear Mel,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
SCAM!!!
SCAM! I thought I was buying a product and authorised a payment of £3, then immediately it asked me for more money. I thought I could write off £3, but then they took £45 without my permission. I've had to cancel my bank card as these scammers have my details. Absolutely disgusting. Hope you're proud of yourselves.
24 March 2025
Unprompted review
Reply from Mazeebuild
Dear Lewis,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at support@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
Scam
Scam. Paid £3 for goods which I never received and they have now taken £45 without my authority for nothing.
25 March 2025
Unprompted review
Reply from Mazeebuild
Dear Ian,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at social@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
This company have signed me up for a…
This company have signed me up for a subscription through deception. An initial £3 and then another £45 taken.
Do not have anything to do with them. I have emailed to cancel on the advice of my bank who called me and alerted me to the scam.
I will be taking further action if the subscription is not cancelled.
19 March 2025
Unprompted review
Reply from Mazeebuild
Dear Janew,
We are sorry to hear about the unpleasant experience you had with us. There must be some misunderstanding in the situation you described. Mazeebuild is a subscription site and we only provide this service to our members on a subscription basis.
Our support team has been informed of your situation and they will
get in touch with you as soon as possible to understand the problem and provide a satisfactory solution. In addition, we hope you will contact us directly at social@mazeebuild.com or visit our website mazeebuild.com where you can chat with our support team in real time. If you would like to cancel your subscription, please log in to your account, navigate to your profile page and follow the instructions to cancel your subscription.
We are committed to providing the best experience for all our members. Rest assured that we are here to help you and appreciate your feedback.
Thank you for bringing this matter to our attention and we look forward to contacting you.
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