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Mayfair plumbers Reviews 

380
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and knowledgeable, often going above and beyond to ensure satisfaction. Many people highlight the excellent service, noting prompt arrivals, efficient work, and professional job completion with minimal fuss. Communication and customer care are frequently described as great, with staff explaining issues clearly and providing reassurance. However, some customers also noted concerns regarding pricing, with some feeling charges were high or lacked transparency on costs. A few other people also felt that engineers sometimes provided diagnoses that were not always accurate, recommended work that was not always perceived as essential, or failed to resolve problems efficiently.

What people talk about most

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, frequently highlighting their professionalism, efficiency,... See more

Price

Reviewers highlight ambiguous aspects of price, with many finding the costs expensive, misleading, or lacking... See more

Customer service

Customers had positive experiences with customer service, often highlighting helpful and friendly... See more

Product

Consumers find product issues to be ambiguous, with some experiencing problems like hidden leaks from water... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nobody seemed to want this job which was leak trace and repair as necessary. Mayfair Plumbers were my only option. I had hesitated because the initial charge was high +VAT. I thought the tracing ta... See more

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Mayfair Plumbers who responded really quickly to my enquiry - and Lawrence in particular as he identified and fixed the problem with my garden tap with no fuss. I'm very grateful. No he... See more

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.6

Excellent

TrustScore 4.5 out of 5

380 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(380)

226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very polite

Very polite, respectful and thorough guys. Just got on with the job in hand, would highly recommend.

5 June 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Fast response, Mayfair plumbers went the extra mile to source just the part replacement needed, saving me having to purchase the whole set which would be more expensive and add extra time to fit.

29 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Great

Great, service

28 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Very happy

Ricky was fantastic. Punctual, efficient and friendly.

27 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Excellent service from Mayfair…

Excellent service from Mayfair plumbers. I needed a gas cooker installed after being hung out to dry from the company I bought it from. Not on was the lady in customer services (Susan) friendly and helpful but Tony - the gentleman who did the installation - was thorough, professional and just spot on. Nothing more to say except highly recommended - I’d definitely use Mayfair plumbers again.

26 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

Wayne did a great job of running an…

Wayne did a great job of running an outdoor tap to a different location in the garden on a very hot day (32 ° c)! The company isn't the cheapest but he did a great job.

26 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 1 out of 5 stars

Lack of transparency for parts and rip off costs

Call out was prompt but when we asked for more details about the costs of the materials they refused to disclose how much parts were. After finding them ourselves we discovered that the PCB board they had quoted £370 plus VAT for was actually refurbished for £60 or brand new OEM from the manufacturer for £99. Really poor transparency. Always ask for parts costs and simply google them to check what they should cost and avoid rip-off cowboys like this.

25 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you for your review Gareth. We’re pleased we were able to attend promptly and diagnose the issue quickly.

We would like to clarify that our quotations do reflect more than just the online cost of a part. Pricing also includes sourcing the part from a local supplier, 12 months warranty on that part, diagnostics, labour, overheads, business operating costs, and the risk associated with supplying and fitting components. In many cases, parts found online at significantly lower prices are refurbished, used, non-genuine, or supplied without warranty and usually long wait time for the part to arrive.

We always aim to be transparent and never pressure customers into proceeding with repairs. The quotation provided was entirely optional, and we respect your decision not to continue with the work.

We take pride in providing a reliable and professional service and are sorry to hear you were dissatisfied with your experience.

Rated 5 out of 5 stars

Excellent service

Excellent service. Had an issue with my washing machine plumbing. Called and received a courteous response. Andrew the engineer came within 24 hours of the call. He explained everything thoroughly before doing what he needed to do. Highly recommended without hesitation

21 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very quick and professional service

Ricky C provided a very quick and professional service. He arrived on time, worked efficiently, and completed the job to a high standard. Everything was explained clearly and I’m very happy with the result. Would definitely recommend and use again.

19 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Unvented hot water cylinder replacement

James was prompt and gave a quick and honest diagnosis that my unvented cylinder needed replaced immediately. He was able to do this on the same day and explained exactly what he had done along with all the legal checks and after service that should take place. Highly recommended.

18 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 3 out of 5 stars

A little late) he he got here.

A little late. But the guys got here in the end. Did the test and now waiting on the gas safety certificate. Hopefully he will email these details soon.

18 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great job

Great job. Fast and reliable boiler service.

18 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent response time

Always very responsive and trustworthy

15 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very professional gave an honest…

Very professional gave an honest feedback on the situation and putting in a timely and decent repair

12 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, thorough leak inspection and very friendly service. Much appreciated!

13 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Highly recommend.

A quick response and appointment booked. Resolved the issue quickly and professionally without any additional cost.
Highly recommend.

12 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very professionally executed job

The technician arrived on time. He clearly explained the scope of works. He executed the job professionally to my satisfaction.
Great customer service

15 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Brilliant engineers

Brilliant engineers, couldn’t recommend enough.

11 May 2026
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great price

Great price. Great knowledge. Pleasure to have around very polite and respectful.

Will be recommending.

14 May 2026
Unprompted review
Mayfair plumbers logo

Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

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