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Mayfair plumbers Reviews 

388
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 236 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the polite, friendly staff and efficient service provided during urgent plumbing and heating visits. Many people note that technicians arrive promptly, explain the repair process thoroughly, and ensure everything functions properly before leaving. Some reviewers were not happy with the pricing transparency and unexpected costs encountered during various repairs. A few consumers mentioned receiving expensive quotes, hidden fees for materials, or being billed higher hourly rates than anticipated for relatively straightforward tasks. People also expressed concerns about feeling pressured into unnecessary additional works or facing vague explanations regarding bills.

What people talk about most

Service

Customers had positive experiences with service, often highlighting prompt arrivals and efficient repairs.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that engineers and support team members are... See more

Price

Reviewers highlight ambiguous aspects of price, as customer experiences vary significantly. Many consumers... See more

Customer service

Users describe positive interactions with customer_service, noting that representatives are helpful, polite,... See more

Product

Customers consistently note ambiguous experiences with product functionality and repairs. Some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We needed our gas turning on ASAP, and several people weren't available because of the heat, but these guys called me straight away, we organised a visit within 2 hours - which was actually closer to... See more

Company replied

Rated 5 out of 5 stars

Nobody seemed to want this job which was leak trace and repair as necessary. Mayfair Plumbers were my only option. I had hesitated because the initial charge was high +VAT. I thought the tracing ta... See more

Rated 5 out of 5 stars

Darren from Mayfair plumbers first condemned my boiler and switched it off - to my horror - but came back the next day, with his colleage, and fitted a new one, staying well into the evening until the... See more

Company replied

Rated 5 out of 5 stars

Many thanks to Mayfair Plumbers who responded really quickly to my enquiry - and Lawrence in particular as he identified and fixed the problem with my garden tap with no fuss. I'm very grateful. No he... See more


Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Heating Contractor
  4. Plumber

Written by the company

Welcome to Mayfair Plumbers, your trusted local partner for heating and plumbing services in North & Inner London. With nearly two decades of industry experience, we stand proud as a preferred provider of prompt and reliable plumbing and heating solutions in the capital. London, with its unique blend of old and new infrastructure, often presents challenges that require skilled expertise. Our dedicated team of Gas Safe registered engineers and skilled plumbers is equipped to tackle any issues that may arise in residential or commercial properties. We offer a comprehensive range of heating and plumbing services that combine professionalism, quality, eco-friendly technologies, and outstanding customer care. We pride ourselves on our competitive pricing structure without hidden charges, prompt local response, and round-the-clock availability. Whether you need boiler repairs, underfloor heating, assistance with gas leaks, or any other heating or plumbing solutions, we have you covered. Let us bring our expertise to your doorstep and show you why so many customers trust us with their heating and plumbing needs.


Contact info

Promotion box for Mayfair plumbers

Mayfair Plumbers

12 months warranty on labour

4.6

Excellent

TrustScore 4.5 out of 5

388 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(388)

234 reviews in the last 12 months

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Rated 5 out of 5 stars

Reached out to Mayfair based on a…

Reached out to Mayfair based on a recommendation from a friend. From the very first phone call, everything was super professional, quick, and easy. Their customer service rep Sophie and the plumber Darrell were particularly amazing. Incredibly friendly and helpful

4 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience

Rated 5 out of 5 stars

New taps

Andrew was very professional, he completed the task to our satisfaction. I will use Mayfair Plumbers again.

4 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 4 out of 5 stars

Quick responsive company

Quick responsive company. Reliable and completed the job. Just a bit expensive.

4 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Amazing help for urgent underfloor…

Amazing help for urgent underfloor heating fix! Customer service really helpful to find someone urgently who was able to solve the electric and plumbing issue. Would definitely recommend.

1 December 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Fast next day service.

Booked for next day, which was already a win in central London. Good communication on the day. Arrived on time and fixed the immediate problems with my heating (leaks) and explained what further work would be needed to bring it back to new condition.
Andrew was polite, informative, and also tracked time and let me know the cost of work and options on the day.

27 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

New for old installation.

The plumber Andrew arrived promptly after telephoning me.
The job itself should have been straightforward but due to unforeseen conditions there was a couple of problems. In consultation with me these were overcome.
Andrew done a first class job and left the work site in a clean condition.

26 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

New Toilet fitted

New Toilet fitted. Darren clean and tidy worker. Ive used Mayfair Plummers alot now. And will do in the future. I can highly recommend the service they give.

21 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great engineer who was very thorough &…

Great engineer who was very thorough & made sure both my tenant & myself were fully aware of everything

20 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ricky who attended was very friendly…

Ricky who attended was very friendly and professional. He offered me options on how to handle the problem at hand. He actually made a great effort to try fix the problem without having to go into costly methods. The work was also guaranteed with paperwork provided quickly. I would highly recommend. Thank you Ricky !!

19 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

A good shout

Prompt, polite, knowledgeable and honest.

19 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great experience with Mayfair plumbers

Great experience with Mayfair plumbers, great communication and explained everything to us.

17 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Ricki from Mayfair plumbers did a great…

Ricki from Mayfair plumbers did a great job. Nice bloke and professional. Left it tidy. Many thanks

18 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Reliable and Efficient

They were reliable and efficient and kept me the customer informed throughout the process,

13 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very happy customer

Very easy to arrange, arrived in time and Darren solved everything in one visit. Excellent.

14 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I recently used Mayfair Plumbers

I recently used Mayfair Plumbers, and the experience was outstanding. From the moment I contacted them, their team was professional, responsive, and genuinely committed to helping. They arrived on time, quickly diagnosed the issue, and explained everything clearly so I knew exactly what was happening and what my options were.

What truly stood out was their attention to detail and high-quality workmanship. The engineer was courteous, tidy, and efficient, making sure the job was completed to a high standard without cutting corners. They even followed up afterward to ensure everything was working perfectly — a level of care that’s rare these days.

If you’re looking for reliable, knowledgeable, and trustworthy plumbers, Mayfair Plumbers are exceptional. I highly recommend them and will definitely use their services again.

12 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Boiler replacement

Ricki was very professional in his work.
We would not hesitate in recommending Mayfair Plumbers.
Job was completed on time to a high standard.

12 November 2025
Unprompted review
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Reply from Mayfair plumbers

Thank you so much for the kind words and great rating! We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Professional, proactive, fast

I recently had a boiler replacement. Kevin was really knowledgeable and very proactive with communicating with me before and after the installation. He even came out on Saturday morning to try and get the old boiler through the weekend and was able to get the install done two days earlier than initially booked. His colleague Iso got the old boiler out and the install completed in a single day, and was clean, courteous and friendly during the job. I would certainly recommend this company to anyone seeking high standards and professionalism in their heating and plumbing needs.

10 November 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Quick response

Quick response. Very polite, honest, professional service.

7 November 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Ricki did an excellent boiler replacement

Ricki did a full boiler replacement. Very friendly, experienced and efficient, organised the job quickly after finding the old boiler had stopped working. Helpful in looking at all the cost options and did an excellent job, despite the awkward location of the boiler, completing the work in a long day. Very happy to recommend.

5 November 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

Rated 5 out of 5 stars

Promptly attended

Arranged a visit in reasonable timescale. The work was carried out efficiently and the room was left clean and tidy.

6 November 2025
Unprompted review
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Reply from Mayfair plumbers

Really appreciate your kind words and the 5 stars! It means a lot to us.

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