Mayan Gateway Reviews 31

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic trip to Costa Rica for me and my parents as a private 10 day tour! Very well organized, extremely accessible team, amazing hotels in Tortuguero, La Fortuna, Monteverde and Manuel Antonio, in... See more

Company replied

Rated 5 out of 5 stars

Just completed an excellent tour with Mayan Gateway Travel Agency. Their 12-Day Best Mayan Ruins itinerary hit most of the major sites in Guatemala and Honduras, including (optional) El Mirador. Gui... See more

Company replied

Rated 4 out of 5 stars

Our guide is really helpfull and makes it really OUR trip, not a regular one. And he knows the country extremely well. It is a recommend, but a bit pitty that we have very long hours in the bus.

Company replied

Rated 5 out of 5 stars

The trip organized by Mayan Gateway was fantastic. Many thanks to Elias who helped us build the trip tailored to our requests, to the support received 24 hours a day during the entire trip, to the gui... See more

Company replied

Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

A destination managment company DMC and tour operator for Guatemala and Central America.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

31 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Adventurous and informative tours of Guatemala.

Eli provided adventurous and informative tours of Antigua and Lake Atitlán. We loved kayaking and swimming Lake Atitlán,the challenging Maya Rostro hike, and learning about Mayan chocolate, honey and weaving techniques. I highly recommend Trustpilot.

27 July 2023
Unprompted review
Mayan Gateway logo

Reply from Mayan Gateway

Thank you for leaving a review Lori. We're glad to hear that you and your group enjoyed your trip.

Rated 5 out of 5 stars

Eli with Mayan Gateway

Eli with Mayan Gateway is amazing! We had an amazing five day trip with our tour guide, Eli!
We started in Guatemala City, then went to Antigua, then on to lake Atitlan, then onto Xela (Quetzaltenango). Thanks again for a great time! We 100% recommend Eli and Mayan Gateway!!

29 July 2023
Unprompted review
Mayan Gateway logo

Reply from Mayan Gateway

Thank you for your review Scott! We're very happy to hear you had an amazing trip.

Rated 5 out of 5 stars

Eli was a great tour leader

Eli was a great tour leader. Very knowledgeable about the culture, rapido at getting us out the door!

21 July 2023
Unprompted review
Mayan Gateway logo

Reply from Mayan Gateway

Thank you for your review Emily. It's good to know that you were happy with your guide Eli.

Rated 5 out of 5 stars

Fabulous Guatemala journey

Our guide, Selvyn was polite, respectful, incredibly knowledgeable and friendly. He showed us his country and its people with pride and we appreciated every minute spent with him. We were exhausted by the end of the trip but it was a happy exhaustion! The pace of the tour was perfect (although my husband had had enough of churches and markets by the end) and we would have even liked another day or two in Antigua to see a bit more. Mayan Gateway was easy to deal with, replied promptly to my questions and provided great solutions for our customised trip. The hotels chosen were exceptional both in location and comfort (with a slight exception of Jenna's River B&B which was not to our taste but it was pleasant). The vehicle we were driven in was clean and comfortable and Selvyn was a safe and confident driver even in the tiniest roads. All in all we felt that the trip was worth every penny!

18 June 2023
Unprompted review
Mayan Gateway logo

Reply from Mayan Gateway

Thank you very much for your kind review, Robin, it was a pleasure to organize your trip.

Rated 5 out of 5 stars

Our tour guide Eli was amazing!

Our tour guide Eli was amazing!!! Born and raised Guatemala, taught us so much of the culture, history, and took us to the best food stops. Definitely enjoyed getting to know Eli and highly recommend him if you need someone that can speak English.

24 June 2023
Unprompted review
Mayan Gateway logo

Reply from Mayan Gateway

Thank you for your review Samson. We're glad to hear that you are satisfied with the assistance of our guide Eli.

Rated 5 out of 5 stars

TOP TIER Guatemalan Experience!!

I’ve been to Guatemala a couple times before this, but Mayan Gateway crafted a unique experience that connected us to the people, culture and food. Mayan Gateway is top tier. 10/10 would recommend to anyone looking to have a meaningful experience!

1 July 2023
Unprompted review
Mayan Gateway logo

Reply from Mayan Gateway

Thank you for your review and recommendation Nick, we appreciate it very much.

Rated 5 out of 5 stars

Best imaginable experience - Everything about this trip was great

Everything about this trip was great! I just can’t imagine identifying the variety of experiences, the local - perfectly arranged - transport, the pre-arranged meals, and lodging and everything else on my own.

I’ve traveled many places in the world and this is a first rate, best in class experience and our guide Eli was great with our group, very knowledgeable … and above else, just a super great guy!!

10 out of 10 I highly recommend Mayan Gateway and especially our guide, Eli.

1 July 2023
Unprompted review
Mayan Gateway logo

Reply from Mayan Gateway

We appreciate your kind review, thank you! It was our pleasure to arrange the trip for you and your group.

Rated 5 out of 5 stars

Loved our 5 day experience with Mayan…

Loved our 5 day experience with Mayan Gateway! We were traveling with a large youth group and they were able to transport us to all our amazing experiences conveniently and timely. Not only were the experiences and walking tours great, we stayed in great locations as well. It’s not easy feeding a large group but every meal location was delicious and well planned. Really appreciate the organization of everything. We learned a lot from our guide and he was very helpful throughout the trip. Highly recommended Mayan Gateway!

7 June 2023
Unprompted review
Mayan Gateway logo

Reply from Mayan Gateway

Thank you very much for your review. We enjoyed organizing the tour for you and your group. We all send you our best wishes.

Show reviews in all languages. (31 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look