The dress itself is absolutely stunning and I’m really pleased with the quality. However, I do think the returns process and costs could be made much clearer before purchasing. Maya Deluxe don’t offer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I recently purchased 6 lovely dresses for my bridesmaids online and I had added the wrong colour belt into my order, I emailed the team and lovely Anna fixed my issue straight away she switched out... See more
Company replied
Isabelle was incredibly helpful when I required a last minute exchange on a bridesmaid dress that was purchased in January 2023. She went out of her way to keep me informed about every step of the pro... See more
Company replied
I wish I could give 0 stars. I placed an order back in November, and it’s now almost May – still no package. I’ve received repeated promises that it would be shipped, but nothing ever happens. No hone... See more
Company details
About Maya Deluxe
Written by the company
We are Maya Deluxe – a premium British Fashion Brand. We’re obsessed with bringing you beautiful romantic pieces that we hope will capture your imagination as much as they do ours.
Our collections are epitomised by our signature sequins and our intricate hand embellished designs. Timeless, elegant dresses with a touch of vintage boho charm are what we do best.
All our dresses are designed in house at our studio in Manchester – the traditional home of the British textile industry.
The creative process starts with an act of the imagination that is brought to life by our talented design team. From sketch, to fabric selection, to fitting and production, each dress is a labour of love. Our mission is to create magic! – Enchanting pieces, worthy of being part of your special day.
Contact info
32 Broughton Street, M8 8NN, Manchester, United Kingdom
- customercare@mayadeluxe.co.uk
- mayadeluxe.com
4.0
Great
116 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service!
Amazing service!
I needed my dress to travel with and Isabelle was able to help facilitate next day delivery so promptly, even though I had mistakenly chosen standard. Loved the dress, outstanding quality.
12 February 2024
Unprompted review
Reply from Maya Deluxe
Thank you so much for taking the time out of your day to leave this review.
It's so lovely to hear you were happy with the service you received from Isabelle! We hope you had a lovely time travelling.
- Maya Deluxe x
Beautiful dress and fantastic customer…
Beautiful dress and fantastic customer service (from Isabelle)!
12 February 2024
Unprompted review
Reply from Maya Deluxe
Thank you for sharing your experience with us on Trustpilot.
We're thrilled to hear that Isabelle provided you with excellent service and made a positive impact on your experience. We believe in recognising and celebrating the efforts of our dedicated team, and your acknowledgment is truly rewarding.
- Maya Deluxe x
Amazing experience
Ordered two dresses from this site and they both arrived very quickly. The quality of the dresses are amazing and very true to size.
Customer service is very quick to respond to any questions and very helpful
My experience with this company has been really good and would highly recommend them
I would definitely consider ordering more items from this site if I ever needed them!
27 January 2024
Unprompted review
Reply from Maya Deluxe
Thank you for sharing your experience with us on Trustpilot. We genuinely appreciate your candid feedback and want to express our gratitude for choosing us :)
- Maya Deluxe x
Ordered from Maya a second time
Ordered from Maya a second time after wearing one of their bridesmaid dresses to my best friend's wedding. Their party dresses are stunning. Can't wait to wear my new dress for my Christmas party!
29 November 2023
Unprompted review
Reply from Maya Deluxe
Hi there,
Thank you so much for taking the time to leave this feedback.
We are delighted to hear we could be part of so many important moments.
We hope you have a fab Christmas party, we just know you'll look lovely.
Please reach out if there is anything further we can do for you.
Kind regards,
Maya
Chloe and Anna both were fabulous
Chloe and Anna both were fabulous. Customer service is brilliant. I queried if my order had gone through and heard from both ladies really quickly. And my dresses are arriving tomorrow, so I’m chuffed. Thank you so much 😊
8 November 2023
Unprompted review
Reply from Maya Deluxe
Hi Charlotte,
Thank you so much for taking the time to leave this review.
I will make sure that these comments are passed onto Chloe & Anna's line manager who will be thrilled to hear you were so pleased.
Please reach out if there is anything else we can do for you.
Kind regards,
Maya Deluxe
This brand's dresses are very unique
This brand's dresses are very unique. It's very popular in my store.
Chloe Williams helped us arrange shipping. Thank you for your cooperation.
4 November 2023
Unprompted review
Reply from Maya Deluxe
Hi there,
Thank you for leaving this feedback.
Please reach out to us if there is anything else you need!
- Maya Deluxe
Isabelle was amazin at helping me
I inquired about a product and Isabelle responded in a timely and polite manner and was knowledgeable about the products offered.
1 November 2023
Unprompted review
Reply from Maya Deluxe
Hi Ani,
Thank you so much for taking the time to leave us this review.
I will make sure this feedback is passed onto Isabelle's line manager who will be thrilled to hear this.
Please reach out if there is anything else we can do for you.
- The Maya Team
very very fast and helpful
24 October 2023
Unprompted review
Reply from Maya Deluxe
Hi Roisy,
Thank you for taking the time to leave this review.
I am so glad we were able to help you.
If there is anything else we can do for you please do not hesitate to reach out.
Kind regards,
Isabelle
Return parcel issue
There was an issue with a parcel I had sent back for a refund and it was resolved super quickly. Isabelle was brilliant in helping sort the issue out.
25 October 2023
Unprompted review
Reply from Maya Deluxe
Hi Bethan,
I am so sorry to hear that there was an issue with your returned parcel, but I am so glad we were able to have that sorted for you.
Please reach out if there is anything else we can do for you.
Kind regards,
Isabelle
Isabelle was incredibly helpful!
Isabelle was incredibly helpful when I required a last minute exchange on a bridesmaid dress that was purchased in January 2023. She went out of her way to keep me informed about every step of the process, confirming when orders were received, posted, refunded etc. I’ve never had such a brilliant returns/exchange process with such great communication! Thanks Isabelle! I will be purchasing from Maya Deluxe again!
24 October 2023
Unprompted review
Reply from Maya Deluxe
Hi Laura,
Thank you so much for taking the time out of your day to leave this review.
It's so lovely to hear you were happy with the service you received from Isabelle, I will make sure that this is passed onto her manager.
Please let us know if there is ever anything we can do for you.
Kind regards,
- The Maya Deluxe Team
“Isabelle” a WONDERFULL customer service
I received a really great and quick response from (Isabelle) In maya deluxe customer service and she really help answering my questions and solving all the problems I faced In Maya website during my online shopping.
Thank you so much Isabelle. 🤍
24 October 2023
Unprompted review
Reply from Maya Deluxe
Hi Lama,
Thank you so much for taking the time to leave this review.
I will make sure this is passed onto Isabelle's line manager who will be thrilled to hear such lovely feedback.
Please let us know if there is anything else we can do for you.
Kind regards
- The Maya Deluxe Team
Second order with Maya
Second order with Maya, never disappointed. Keep it up!
23 October 2023
Unprompted review
Reply from Maya Deluxe
Hi there,
Thank you so much for taking the time to leave this review.
I am so pleased to hear that you were happy with your item.
Please do reach out to us if there is anything else you need.
Kind regards,
Isabelle
Isabelle was beyond helpful
Isabelle was beyond helpful. She went above and beyond to help with my issue.
18 October 2023
Unprompted review
Reply from Maya Deluxe
Hi Jane,
Thank you so much for taking the time to leave this review.
I will pass this onto Isabelle's line manager who will be over the moon to hear your feedback.
Please do reach out to us if there is anything else we can do.
- Maya Deluxe
Isabelle was really helpful
Isabelle was really helpful, checking stock on different dresses for me, nothing was too much trouble.
18 October 2023
Unprompted review
Reply from Maya Deluxe
Hi Katy,
Thank you so much for taking the time to leave this review.
I will pass this onto Isabelle's line manager who will be thrilled to hear this.
Please reach out if there is anything else we can do for you.
Kind regards,
- Gemma
The most Stunning dresses!
The most Stunning dresses! Love the website and the customer service is brilliant! Will definitely be buying here again!
14 October 2023
Unprompted review
Reply from Maya Deluxe
Hi there,
Thank you so much for leaving us this review.
I am so glad to hear you were happy with the dresses you purchased from us, and the customer service you were provided.
If there is anything else we can do for you, please reach out.
- The Maya Deluxe Team
Excellent for customer service
I cannot thank this company enough. I had a bit of a situation with a bridesmaid and their help with the returns has been amazing and thoughtful. I cannot thank Chloe enough for all her emails and help.
9 October 2023
Unprompted review
Reply from Maya Deluxe
Hi Verity,
Thank you so much for taking the time to leave a review.
I will make sure that this feedback is passed onto Chloe's line manager who will be thrilled.
If there is anything else we can do for you please reach out.
- Isabelle
Isabelle was very helpful and quick to…
Isabelle was very helpful and quick to respond to my enquiry and help me resolve my issue. :) thank you again
13 October 2023
Unprompted review
Reply from Maya Deluxe
Hi there,
Thank you for taking the time to leave us this review.
I will pass this on to both Isabelle and her line manager, who will be so happy to hear this.
If there is anything else you need from us please reach out.
- Gemma
DO NOT USE
So I ordered my wedding dress from this company costing just over 200 pounds. Delivery was prompt with no issues. The dress itself was absolutely beautiful. It was very difficult to get it on so I'm not sure if it was true to Size.
During the wedding service in church the dress started to fall apart. I was absolutely mortified. The sequins all came off onto the floor. There was cotton hanging from the arms that I tried to get rid off but in the end just had to break it off. I was very embarrassed and my husband was disgusted. Soon as I got home I took it off and threw it away.
23 September 2023
Unprompted review
Reply from Maya Deluxe
Hi Jan,
We are sorry to hear that this has been your experience with one of our dresses, we appreciate that it must be frustrating for you.
We have yet to see that you have yet to reach out to our customer care team. Would you please be able to get in touch via email so we can discuss this in further detail? Contact@mayadeluxe.com
Kind regards,
******** ADDED 17/10/23 **********
Hi Jan,
We have attempted to reach out to you but have unfortunately received no response.
Just in case your email address has been passed through incorrectly, would you be able to reach out to us at Contact@mayadeluxe.com
We are devastated to hear this has happened, and we cannot apologise enough.
We are eager to find out exactly why this has happened, as we have not had a report of this previously.
Please do reach out to us at your earliest convenience.
Isabelle.
Beautiful Maya Deluxe dress…
Absolutely beautiful Maya Deluxe dress it fitted really well and was true to size.
We purchased these dresses for the older girls and the Maya dresses for the little girls too and they received many compliments wearing them.
I also needed to contact customer service for a small issue and they they were very quick to respond and dealt with my issue brilliantly.
21 September 2023
Unprompted review
Reply from Maya Deluxe
Hi Sofia,
Thank you for taking the time to leave us your review and we appreciate your kind feedback and we are so happy to hear that you are satisfied with our products!
I'll be sure to pass this review over to our customer care team on your behalf.
Have a great day!
Kind regards,
isabelle.
Contacted customer service,about…
Contacted customer service,about availability of a dress , super quick response and sooooo helpful ! Thank you 😊
19 September 2023
Unprompted review
Reply from Maya Deluxe
Hi Dawn,
Thank you so much for taking the time to leave us this review, I am glad to hear we could help!
If there is anything else we can do for you please let us know.
Kind regards,
- Isabelle
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.