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Matthew Mercury Watches Reviews 164

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TrustScore 4.5 out of 5

4.6

Clock Watch Maker
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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the watches, for their beautiful design, high quality, and elegant appearance, often exceeding expectations. Many people highlight the exceptional customer service, noting quick responses, helpfulness, and a commitment to ensuring satisfaction. The overall service is described as excellent, with consumers appreciating the efficient process and clear communication throughout their purchase journey. However, some customers also noted issues with delivery times, mentioning that items took longer to arrive than expected, sometimes causing disappointment for special occasions. A few other people also felt that the quality of certain components, like watch bands, did not meet their expectations, describing them as feeling cheap or showing signs of wear quickly.

What people talk about most

Product

Reviewers express high satisfaction with the product, often highlighting its excellent quality and appealing... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent craftsmanship,... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising wonderful and fast... See more

Customer service

Customers had positive experiences with customer service, often describing it as exceptional, outstanding,... See more

Service

Consumers find service to be positive, with many reviewers describing it as excellent and exceptional from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very conciencious is how I would best describe them. My automatic watch arrived much sooner than expected and it was very well wrapped. Exactly as the pictures described, the watch was beautiful. Pres... See more

Rated 5 out of 5 stars

I am not a big review writer but when you have customer service as good as the one I just had, I needed to write. I was having trouble installing a rubber strap I purchased. The customer service repre... See more

Rated 5 out of 5 stars

I had to increase number of stars ⭐️ to 5, the response from customer support was above all expectations, thumbs up 👍. ———————— The watch is beautiful but unfortunately can’t say same thing about t... See more

Rated 5 out of 5 stars

They did the the "eta is X but well get it for you earlier" trick, which i didnt mind at all. Im an event planner and had an important event which i had given up the hopes of receiving it before it b... See more

Company details

  1. Clock Watch Maker
  2. Fashion Accessories Store
  3. Jewelry and Watch Insurance Company
  4. Watch Manufacturer
  5. Watch Store

Written by the company

Swiss movement handmade watches, designed for timeless elegance.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Perfect watch!

For what I needed and wanted, this watch was perfect. Bracelet is very comfortable and also it’s adjustable so it will fit perfectly. Really great value for the price. The picture won’t even do justice until you see it in person.

11 November 2021
Unprompted review
Rated 1 out of 5 stars

I was forced to change my review

I was forced to change my review
Because they claim they did response to my email. they are right they did response my email within 5 minutes,
without mentioning they did not answer my calls.
they are too invested to change my review rather than fix my issue.
after 12 email exchanges they successfully
let me know they can't fix my problem at this point.

29 September 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

Classy and elegant watches for a decent price.

27 September 2021
Unprompted review

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