I had to increase number of stars ⭐️ to 5, the response from customer support was above all expectations, thumbs up 👍. ———————— The watch is beautiful but unfortunately can’t say same thing about t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very conciencious is how I would best describe them. My automatic watch arrived much sooner than expected and it was very well wrapped. Exactly as the pictures described, the watch was beautiful. Pres... See more
Order #1821 Owned a Dan W in green for around 20 months which took an age to arrive. (ordered 7th September 2023 arrived November 2023) Initially very happy with watch and what I'd pai... See more
The best customer service I have experienced in a long time! They were quick to reply to questions, very fast shipping and there was even great follow up. The watch I ordered was exactly what I wanted... See more
Company details
- Clock Watch Maker
- Fashion Accessories Store
- Jewelry and Watch Insurance Company
- Watch Manufacturer
- Watch Store
Written by the company
Swiss movement handmade watches, designed for timeless elegance.
Contact info
4.6
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I buy the watches from this brand…
I buy the watches from this brand multiple times and it's amazing. The watch's quality is premium. Delivery time is fast.
I'll order the next watch for Christmas...
29 November 2022
Unprompted review
Reply from Matthew Mercury Watches
Thank you for sharing your positive experience with us! We're glad to hear that you're satisfied with the quality of our watches and our delivery service.
It's always great to have repeat customers like you, and we look forward to helping you choose your next watch for Christmas. If you have any questions or concerns, please don't hesitate to reach out to us.
Super happy with my purchase!
Super happy with my purchase!! Customer service is great!
Highly recommend
13 April 2022
Unprompted review
Reply from Matthew Mercury Watches
Thank you so much for your positive feedback!
We're thrilled to hear that you're happy with your purchase and that our customer service met your expectations.
If you have any further feedback or questions, please don't hesitate to let us know.
Thanks again!
Very nice watch. Highly recommended!
I had some concern about the watch, but i really liked how it looks so i decided to give it a chance.
And im so happy about it!
I love the watch. It is indeed look great - upgrade everything I'm wearing.
But also you can tell it's a good quality. Very light weight, feel so comfortable on the hand.
Highly recommended!
29 November 2022
Unprompted review
Reply from Matthew Mercury Watches
Noam, thank you so much for your feedback!
We're glad to hear that you're enjoying your new watch and that it has exceeded your expectations.
We strive to provide high-quality products that our customers will love, and it's great to hear that we hit the mark with your purchase.
Thank you for your support, and we hope to see you again soon!
Good watches but straps need improvement
I had used Matthew Mercury Watches, gifted by someone, and they are working well, They are good water-resistant, straps are although not good but look good.
26 May 2022
Unprompted review
Reply from Matthew Mercury Watches
Thank you for sharing your feedback.
We're glad to hear that you're enjoying the functionality and water-resistant features of the watch.
We appreciate your comment regarding the straps, and we'll definitely take that into consideration for future improvements.
Our leather straps made from premium genuine leather that are carefully selected for their durability and strength.
If you facing a problem with the strap, please reach us out at:
support@matthew-mercury.com and we take care of it from there.
Thank you for choosing Matthew Mercury, and we hope you'll continue to enjoy your watch. Please don't hesitate to contact us if you have any further comments or suggestions.
Best regards,
The Matthew Mercury Team
Thank you for choosing Matthew Mercury, and we hope you continue to enjoy your watch!
Delivery of my watch took longer than…
Delivery of my watch took longer than expected. I am still waiting for one of the watches I ordered, it's been 2 months now with no communication from the company. The watches feel light and the clasp keeps opening on 2 of them, not happy
7 March 2022
Good service
27 January 2022
i have been looking for the right watch…
i have been looking for the right watch for months , in all the local stores
and on line
found what i was looking for on site with Matthew Mercury
great service and watch arrived today , was just what i was expecting
great job
Thanks
26 January 2022
I love this!
I love this type of watch because it goes with my style and has a beautiful design
24 January 2022
Unprompted review
It looks and feels like a china watch.
It looks and feels like a china watch.. sorry, even the watches I buy in china looks much more classy.
Hopefully the quality will be a better one; I'll see along the time
24 January 2022
Reply from Matthew Mercury Watches
Hi Vivien :)
We are sorry you feel that way...
Actually, our watches are made from top quality materials. Nothing is "cheap" with our watches, let us explain about our materials:
1. While most brands use Japanese or Chinese movements, we use only Swiss movements in every model within our house collection. Our handcrafted movements are created by “Ronda”, a Swiss company specializing in accurate movements since the beginning of the 20th century. The high quality of the mechanism places our watches in line with high-end, world-class premium brand watches.
2. Our watches come with a high-end 316L stainless steel case, which has a high purity level. The case boasts of excellent form and strong function.
In addition, 316l stainless steel colors will not fade and are anti-tarnish, very strong, unbreakable, and can wear for a lifetime. 316l stainless steel is lead-free, nickel-free, allergy-free, which make it very friendly with the human body.
3. Each Matthew Mercury house timepiece is crafted using sapphire crystal glass, the most premier of its kind available in today’s market. In addition to providing ultimate protection from scratches and bumps, it seals and protects the delicate inner parts of the watch to ensure the glass is clear and scratch-free for prolonged use.
Sapphire crystal is made in very high temperatures, and it is constructed of crystalline aluminium oxide. It is then cut with a diamond saw, grinded, and polished to the finished “glass” product.
We hope you find this reply useful.
In any other question or concern, we are always available in chat (on our website) or by mail :)
It Deserve 5 stars
It’s really amazing watch ,it took 18 days to arrive but it was totally worth waiting.
23 January 2022
Too much time to deliver
Too much time to deliver! 2 weeks... it's 21st century.
The watch is OK, basically what I expected. But the watch strap is cheap. It's the same as Swatch, which is 5 times cheaper. Is it better to buy Swatch next time, hey, guys?? Too much money spent on the boxes. Don't try to fool us next time. This is indecent.
Basic level of quality - yes, But not more.
Do not recommend. But you can try - at your own risk, if you like the model.
12 January 2022
Reply from Matthew Mercury Watches
Hi Alexey :)
We are sorry for the long wait! Due to covid situation in the world, shipping can take more time to Russia.
We make sure to use the best materials in our watches, let us explain about our materials:
1. While most brands use Japanese or Chinese movements, we use only Swiss movements in every model within our house collection. Our handcrafted movements are created by “Ronda”, a Swiss company specializing in accurate movements since the beginning of the 20th century. The high quality of the mechanism places our watches in line with high-end, world-class premium brand watches.
2. Our watches come with a high-end 316L stainless steel case, which has a high purity level. The case boasts of excellent form and strong function. In addition, 316l stainless steel colors will not fade and are anti-tarnish, very strong, unbreakable, and can wear for a lifetime. 316l stainless steel is lead-free, nickel-free, allergy-free, which make it very friendly with the human body.
3. Each Matthew Mercury house timepiece is crafted using sapphire crystal glass, the most premier of its kind available in today’s market. In addition to providing ultimate protection from scratches and bumps, it seals and protects the delicate inner parts of the watch to ensure the glass is clear and scratch-free for prolonged use. Sapphire crystal is made in very high temperatures, and it is constructed of crystalline aluminum oxide. It is then cut with a diamond saw, grinded, and polished to the finished “glass” product.
Our bands are made from genuine leather and should hold for long time use. If something is wrong with your band, please let us know, and we will make sure to replace it for you.
P.S we don't know any "swatch" watch trade for $40 :)
We hope you find this reply useful. In any other question or concern, we are always available in chat (on our website) or by mail :)
Highly recommend
Gold watch is really awesome. Very good quality. Highly recommend.
Fast shipping, good communication,
10 January 2022
It is wonderful!!!
10 January 2022
Tough to review honestly when my watch…
Tough to review honestly when my watch is over a month for delivery so far…. And still no watch.
5 January 2022
Reply from Matthew Mercury Watches
Hi Colin :)
We are happy to see you got the watch already!
We are sorry for the long wait, due to this covid situation we all face, shipping can take a bit longer than usual.
We will be happy to hear your thoughts about the watch now that you have got it!
In any other question or concern, we are always available in chat (on our website) or by mail.
Watch came after 1 month since I have…
Watch came after 1 month since I have ordered, but it is Christmas so I guess everything is late.
27 December 2021
I still have not received the watch…
I still have not received the watch that was purchased several months ago. Do not buy from this company. They are scammers. I have flagged as scam on my credit card!
17 December 2021
Reply from Matthew Mercury Watches
Hi Damon Fisher
Your package is in transit on the way to you.
You can track it on that link:
https://t.17track.net/en#nums=92748927005390000178687756
The watch should be on your wrist in the next free days.
We are sorry for that delay, right now it's up to your local post office speed as the package is already in your country as you can see.
We will be here until you will get the package and enjoy our watch!
Matthew Mercury was very responsive…
Matthew Mercury was very responsive with me as I waited for the watch to be delivered. I sent two emails inquiring the delivery of the watch, and the response was within the hour. Excellent packaging when the watch arrived.
16 December 2021
One of my favorite watches ever
One of my favorite watches ever! Bold yet classy! It’s got a personality and i’m living for it!
Thank youuuuuuu!!
15 December 2021
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