Firstly, send emails in English or the clients language.. Luckily i understand German.. The product has been received, perfectly packed and im happy with the matrass. A good price. An extra update b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Well I have ordered here before the products are good qaulity and a good price. It's fast delivery the only thing I hope can chance is that U can pick out a day for delivery. For the rest absolutely h... See more
The only mattress that I could find that had enough thickness at that price and was also comfortable, I definitely recommend
I have been satisfied with the service. One star minus - there is broken logic in the order with multiple positions. Also there were a delivery issues, it took around two weeks to deliver the the loc... See more
Company replied
Company details
Written by the company
Ihr discount Matratzen-Shop aus Deutschland. Designed in Germany, made in EU. Unsere Produkte werden in Deutschland entwickelt. Durch die enge Zusammenarbeit mit unseren Partnern in der EU können wir die Einhaltung der hohen Qualitätsstandards gewährleisten.
Contact info
Grebbener Str. 7, 52525, Heinsberg, Germany
- +49 2452-9285830
- customer-service@matratzen.discount
- matratzen.discount
4.2
Great
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Matratzen Discount
Hello Lee-ann,
thank you very much for your great review! 😊 We are very pleased to hear that you are satisfied with our value for money and our service.
We wish you a good night and much joy with your new product!
Best regards and sweet dreams! 🌙
Hallo Lee-ann,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du mit unserem Preis-Leistungs-Verhältnis und unserem Service zufrieden bist.
Wir wünschen dir eine gute Nacht und viel Freude mit deinem neuen Produkt!
Liebe Grüße und gute Träume! 🌙
I am very satisfied with the products I…
I am very satisfied with the products I have bought from Matratzen Discount.
Vielen dank.
30 June 2026
Reply from Matratzen Discount
Hallo Niels,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit unseren Produkten zufrieden bist. Besonders begeistert sind wir, dass dir die 7-Zonen-Taschenfederkernmatratze Sleezzz Superior so gut gefällt und dir den gewünschten Komfort bietet. Wir wünschen dir viele erholsame Nächte auf deiner neuen Matratze!
Es ist auch klasse, dass der Sleezzz Vital Matratzenschutz für dich eine praktische Ergänzung darstellt. Wir freuen uns, dass du den fairen Preis schätzt und mit der Qualität zufrieden bist. Es ist uns wichtig, dass du mit unseren Produkten rundum glücklich bist.
Wenn du noch Fragen oder Wünsche hast, melde dich gerne bei uns.
Liebe Grüße!
Reply from Matratzen Discount
Hello Turi,
thank you very much for your great review! We are very pleased that you appreciate the quality of our products and that the price-performance ratio is right for you. 😊
We wish you many restful nights with your new mattress!
Sleep well and sweet dreams! 🌙
Hallo Turi,
vielen Dank für deine tolle Bewertung! Es freut uns sehr, dass du die Qualität unserer Produkte schätzt und das Preis-Leistungs-Verhältnis für dich stimmt. 😊
Wir wünschen dir viele erholsame Nächte mit deiner neuen Matratze!
Schlaf gut und träum süß! 🌙
My mattress never arrived and customer…
My mattress never arrived and customer service couldn’t tell me why it was returned on the way here. I still haven’t received my refund of the money I paid.
28 June 2026
It was quick to find exactly what I…
It was quick to find exactly what I wanted and very professional!
12 July 2026
Reply from Matratzen Discount
Hello Tania,
thank you very much for your great review! 😊 We are very pleased to hear that you quickly found exactly what you were looking for.
We wish you a good night with your new product and look forward to welcoming you back soon!
Sleep well and sweet dreams! 🌙
Hallo Tania,
vielen Dank für deine tolle Bewertung! 😊 Es freut uns sehr zu hören, dass du schnell genau das gefunden hast, was du gesucht hast.
Wir wünschen dir eine gute Nacht auf deinem neuen Produkt und freuen uns, dich bald wieder bei uns begrüßen zu dürfen!
Schlaf gut und träum süß! 🌙
long delivery, dirty, wrong size
long delivery, it was written on the website for 2 days. Two weeks. The mattress is dirty and the wrong size. disgusting.
23 June 2026
Don't trust them
Don't trust their statement on the website that they will deliver to UK in 3-4 days. Placed an order on 4th of June and needed the item on 11th of July. Checked the status of the order on 9th of July and the item was still not handed over to the courier. I asked them to cancel my order and refund it. Ooops they are now telling me the order is despatched so can no longer be cancelled. I have to send the item back at my own expense and they can refund. Obviously they are not telling the truth all through out the process
10 July 2026
Unprompted review
Fraud
Fraud. Order 15 cm, received 10 cm. Cerified from website washed cover, from internal declaration NOT washed. Without any marks of product factory, country and certificate. Attached prospect is fake. Not recommended, pay attention. Order from Slovenia, now I see Germany prices is much lower? We are in EU, here is no custom or add taxes. Return process have too high prices. I think fraud seller must pay this costs and send money back. Mission impossibile.
9 July 2026
Unprompted review
I never got my product
I never got my product, and even with the return of the parcel to them, they refuse to answer my emails and refund me.
5 June 2026
Unprompted review
After you will make a purchase
After you will make a purchase, you will find out that you need to pay extra 13 chf + 3 % of the product price for delivering and the customs. This is information is not provided upfront.
29 June 2026
Reply from Matratzen Discount
Hello,
thank you very much for your feedback. We are sorry that you were surprised by the additional customs fees. These fees are legally required and apply when importing goods into Switzerland. Unfortunately, we have no influence over this. However, we strive to inform our customers about the shipping conditions on our website: https://matratzen.discount/de-ch/epc/s/shop/de/service/versandbedingungen.
We hope that despite these inconveniences, you will have a pleasant sleep with your new products. 🌙
Hallo,
vielen Dank für dein Feedback. Es tut uns leid, dass du von den zusätzlichen Zollgebühren überrascht wurdest. Diese Gebühren sind gesetzlich vorgeschrieben und fallen bei der Einfuhr von Waren in die Schweiz an. Leider können wir darauf keinen Einfluss nehmen. Wir bemühen uns jedoch, unsere Kunden auf unserer Seite mit den Versandbedingungen darauf hinzuweisen: https://matratzen.discount/de-ch/epc/s/shop/de/service/versandbedingungen.
Wir hoffen, dass du trotz dieser Unannehmlichkeiten mit deinen neuen Produkten einen angenehmen Schlaf haben wirst. 🌙
Reply from Matratzen Discount
Hello Mário,
thank you very much for your great feedback! 😊 We are very pleased to hear that you are satisfied with the fast shipping and our product.
If you have any questions or need assistance, feel free to contact us at any time.
Best regards!
Hallo Mário,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit dem schnellen Versand und unserem Produkt zufrieden bist.
Wenn du noch Fragen hast oder Unterstützung benötigst, melde dich gerne jederzeit bei uns.
Liebe Grüße!
Fast delivery and a good product,
21 June 2026
Reply from Matratzen Discount
Hello Trond,
thank you for your positive feedback! 😊 We are glad that you are satisfied with the fast delivery and our product.
If you have any questions or need assistance, we are always here to help.
Sleep well and sweet dreams! 🌙
Hallo Trond,
vielen Dank für dein positives Feedback! 😊 Es freut uns, dass du mit der schnellen Lieferung und unserem Produkt zufrieden bist.
Wenn du Fragen hast oder Unterstützung benötigst, stehen wir dir jederzeit gerne zur Verfügung.
Schlaf gut und träum süß! 🌙
Reply from Matratzen Discount
Hello George,
thank you very much for your great feedback! 😊 We are very pleased to hear that you are so satisfied with your new mattress and appreciate the fast delivery.
We wish you many restful nights on your mattress!
Sleep well and sweet dreams! 🌙
Hallo George,
vielen Dank für dein tolles Feedback! 😊 Es freut uns sehr zu hören, dass du mit deiner neuen Matratze so zufrieden bist und die schnelle Lieferung schätzt.
Wir wünschen dir viele erholsame Nächte auf deiner Matratze!
Schlaf gut und träum süß! 🌙
So Happy
Back in ApriI 2026 I ordered a Sleezzz® Diamond pocket spring mattress T1000 80 x 200 cm H2/H3 after searching numerous websites and not being able to find the above size for my IKEA day bed, as the mattress that I ordered with the bed did not last long and was uncomfortable . So very happy when I came upon this site.
Took a chance and placed the order, after looking up the Trust Pilot reviews.
Ordering was simple and was advised of the potential import charges, which was still very good value.
Tracking details gave me regular updates of my order, so was happy that my order was on its way. When my mattress arrived, I was very pleased with the quality and extremely impressed with the fact that there was none, if any chemical smell. My first night’s sleep was the best I had in ages, with the right amount of firmness, as I prefer a firm mattress.
So a big thank you for my order and would be happy to recommend in my opinion, the superior quality of your mattress. ✌🏽🤩✔️
5 July 2026
Unprompted review
I love this product so much
I love this product so much . Delivery to Finland was also very swift
21 June 2026
Reply from Matratzen Discount
Hello Toluwani,
thank you very much for your wonderful review! We are very pleased to hear that you love our product so much and that the delivery to Finland went quickly.
We wish you many lovely nights with your new product!
Sleep well! 🌙
Hallo Toluwani,
vielen Dank für deine wunderbare Bewertung! Es freut uns sehr zu hören, dass du unser Produkt so sehr liebst und die Lieferung nach Finnland schnell geklappt hat.
Wir wünschen dir viele schöne Nächte mit deinem neuen Produkt!
Schlaf gut! 🌙
Buyer beware!!!!!
Buyer beware!!!!!! Low quality mattress, supposed to be 21 cm after 72 hrs if you follow the instructions. It isn't even close.
£11.50 additional fee that gets added on to process duty. Ridiculous amount of money! That isn't stated anywhere, so they can charge you anything and you have to pay?
No way to return an already used mattress.
Do yourself a favour and don't buy from here. £250 in the pan, thanks!
20 June 2026
Reply from Matratzen Discount
Hey Yolo,
I'm sorry to hear that you're unhappy with your mattress. 😔
Regarding the customs fees: These are legally mandated and imposed by customs authorities. Unfortunately, we have no influence over this. However, we do mention it in our shipping terms: https://matratzen.discount/de-ch/epc/s/shop/de/service/versandbedingungen.
By the way, we do accept returns for mattresses. Maybe you could reach out to customer-service@matratzen.discount
We wish you all the best!
Hey Yolo,
es tut mir leid zu hören, dass du mit deiner Matratze unzufrieden bist. 😔
Zu den Zollgebühren: Diese sind gesetzlich vorgeschrieben und werden von den Zollbehörden erhoben. Darauf haben wir leider keinen Einfluss. Wir weisen aber in unseren Versandbedingungen darauf hin: https://matratzen.discount/de-ch/epc/s/shop/de/service/versandbedingungen.
Wir nehmen Matratzen übrigens zurück. Vielleicht meldest du dich mal bei customer-service@matratzen.discount
Wir wünschen dir alles Gute!
Stomach sleeper not easy care.
I purchased their stomach sleeper pillow, which was advertised as follows: "Easy-care & hygienic - contour cushion washable at 30 °C"
However, there is no inner liner or bag containing the gel foam rod filling, making the pillow practically unwashable as the process of removing the filling is an incredibly time consuming, messy, and even dangerous in the presence of small children or pets.
I also found that there was not enough filling for comfort.
Would not recommend, customer service did not offer any compensation despite obvious misadvertisement.
This my own opinion.
13 June 2026
Unprompted review
I ordered a 120x200 mattress but…
I ordered a 120x200 mattress but received a 100 cm one.
26 June 2026
Reply from Matratzen Discount
Hello Mikolaj,
thank you for your feedback. We are sorry to hear that you received the wrong mattress. Please send an email to our customer service at customer-service@matratzen.discount and include your order number MD1000904119. We will resolve this for you as quickly as possible and send the correct mattress.
I hope your issue will be resolved soon. Best regards!
Hallo Mikolaj,
vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du die falsche Matratze erhalten hast. Bitte sende eine E-Mail an unseren Kundenservice unter customer-service@matratzen.discount und gib dabei deine Bestellnummer MD1000904119 an. Wir werden das schnellstmöglich für dich klären und die richtige Matratze versenden.
Ich hoffe dass dein Problem bald geklärt wird. Liebe Grüße!
I ordered a 120x200 mattress but…
I ordered a 120x200 mattress but received a 100 cm one.
2 July 2026
Unprompted review
I ordered a mattress topper which never came and their customer service is useless.
I ordered a mattress, a mattress topper and two pillows. The mattress came around ten days after ordering despite a promised 1 to 2 working day shipping. With Ai translation their site gave the impression products were local and speedy delivery was plausible. There wasn't any other indication products were coming from abroad but ten days wasn't bad. However, I've yet to receive the mattress topper and pillows despite having called their customer service. They keep fobbing me off saying it will come. After a single initial email confirming I had indeed ordered the topper and pillows which came in a set and cost 149 euros, I haven't received any tracking details, I wasn't given a tracking code and there were no order updates. Then I received an email in German (which I do not speak) asking to confirm my address details with the shipping company because they were having issues. Same email showed the correct address and name which I had given them. After calling customer service they said that was the only delay in shipping and the mattress topper would arrive, but it's been another 6 days and there hasn't been even an email to indicate this is happening.
16 June 2026
Reply from Matratzen Discount
Hello Jas,
thank you for your feedback. I'm sorry to hear that your mattress topper and pillows have not arrived yet. I understand that this is frustrating. How is it going now? Have the items arrived for you in the meantime?
If they still haven't arrived, please send an email with your order number to customer-service@matratzen.discount so we can check the status as quickly as possible.
I wish you all the best.
Hallo Jas,
vielen Dank für dein Feedback. Es tut mir leid zu hören, dass deine Matratzenauflage und Kissen noch nicht angekommen sind. Ich verstehe, dass das frustrierend ist. Wie sieht es denn inzwischen aus? Sind die Sachen mittlerweile bei dir eingetroffen?
Falls sie noch immer nicht angekommen ist, sende bitte eine E-Mail mit deiner Bestellnummer an customer-service@matratzen.discount, damit wir den Status schnellstmöglich prüfen können.
Ich wünsche dir alles Gute.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.