Materials Market Reviews 4,247

Great customer service. Managed to arrange with the supplier to deliver without being in to sign, which was a great help.

I found the whole process from ordering to delivery was excellent. I made arrangements to have items delivered to suit me. I was given a time slot for delivery and it came within that time. The driver was very amenable, moving the lorry to behind the house, to be offloaded in the requested place. The driver was very polite and extremely helpful. Thank you for a great service.

Delivery slot of 7am-4pm given. Arrived at 1pm. Driver wanted to place bag in middle of shared driveway which I thought was entirety Inappropriate. Was then left on edge of public path. Another delivery arrived with driver offering to take this bag down my driver but your driver was not keen to oblige

Delivered on time ,value for money ,delivery driver was very helpful,friendly and polite.
Extremely competent, despite awkward delivery, lamppost, telegraph pole and wires managed to Deliver in the right spot .highly recommended

Purchase process was easy and delivery was on time and delivery man was really helpful.

Great communication, quick delivery

Early delivery and good service

Very good price rate and also delivery on time I’m very happy.

Materials as expected, but for the delivery fee I expected some flexibility. Out of the whole day I had only 10-15 mins which were inconvenient due to a work meeting. The driver chose exactly that slot to show up. Then, he chose the one place where not to drop off the bag of sand, as I could not oversee that and only quickly signed for the delivery and went back in the house. The delivery service was just poor.

Easy to order fast delivery good product all good

All goods delivered on time and in good condition. Drivers was helpful and polite. Would recommend and would use again.

Fast reliable delivery and smooth ordering for me which is a big bonus and the price was cheapest I managed to find

Amazing sourced 30x 3x2 treated battens for a garden project best prices when shopped around. Battens have none to minor bows in them.

Delivery was on time and convenient would definitely recommend for any DIY projects

Very reliable. Good price. materials arrived early

Great service, great price

No answer on the phone. Couldn't even be bothered to let me know that they had to cancel my order due to not being able to fulfill it. I only found out when I decided to cancel the order as it was the day before "delivery"and I had no updates. Then they came back to say they can't do the order. If you knew you couldn't do the order why not update me? Complete waste of time and cost me money as now the project will be delayed as had to source elsewhere. AVOID.

If you’re looking for a company to mess you around and cost you time and money then Materials Market is the company for you. They pride themselves on ensuring they give you zero customer service or satisfaction and ensure that you don’t get the service and products they have promised. They’ll make sure that you don’t get the same delivery date you confirmed with them on their website, you don’t get the materials you ordered and then seal the deal with not following up when they make a mistake!!! I had a very simple order, one that you can’t really get wrong. 10 X 3 metre posts to build a pergola. These posts need to go in the ground in the middle of a patio that is being laid so the patio can’t move forward until the posts are in the ground. They delivered one instead of 10. I still got charged for 10 though!! The delivery date we were given was the 22nd. That date was changed by Materials Market to the following day without consultation and or giving me the option to cancel and get materials from somewhere that could deliver on the day requested and I’m now 3 days and counting without a single phone call to let me know what’s going on. I get they’re busy but I chose that date on their website based on the statement they make on their website that ‘Named day delivery chosen by you’!!! So when only one post turns up and that follows 3 days of basically radio silence and none of the remaining 9 posts turning up I’m now sitting waiting and annoyed that nobody has got a grip of this in order to get the order fulfilled so I can carry on with the job. I have done everything I can to contact Materials Market. I have been on the chat which I think is a bot and basically is about as helpful as a chocolate Tea-pot!!! I rang the phone number on the email and spoke to a lady who said she would keep me informed of what is going on and I haven’t heard back from her. I emailed the team email and still no-one has replied after 3 days?!?!
This is not the way for a company to conduct itself in this day and age. Builders need materials straight away and when the company delivering them gets it wrong they should rectify it immediately so work can carry on. I’ve used a lot of online building services and Materials Market is the worst. I would never use them again and I strongly urge you to consider just going to your local building merchant. Don’t let an online company like Materials Market ruin your schedule and cost you money and time. To sum up Materials Market do not deliver the materials you want and they don’t do it on the day that they said they would, they don’t have a customer service team and they don’t operate in order to help you get your job or project done in a timely manner. So if that’s the way you like to get treated then go ahead and use them!!!!!!!

Fast delivery and polite staff and good prices.

Web site to select items is comprehensive, communications excellent and delivery made perfect to my requirements.

The delivery was great it was put when I asked it to be put