Met a very fun girl for the first time ever on one of these sites... too bad I ran out of credits, but it's a business not a charity... the maybe if I decide to spend a little cash in the future 🤔 b... See more
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Review summary
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Reviews shaping this summary
Lovely ladies but waiting for catch... And there it was running out of credits !! and bank card not allowing to buy credits
Company replied
Conversation fun being able to get the point of business
Company replied
I got on this site to find someone to connect with but the interactions i had left me unimpressed. I tried to delete my account and that was a process. Bella was having difficulty accepting my request... See more
Company details
About MatchTruly
Written by the company
MatchTruly is your space for practicing communication skills and rebuilding confidence in a welcoming, supportive environment. Our platform encourages self-expression and positive exchanges, providing an opportunity to learn, grow, and connect with others who value constructive dialogue.
Whether you’re refining your conversational style, seeking valuable feedback, or simply exploring ways to express yourself, MatchTruly is here to help. Every interaction is designed to inspire growth and confidence, making the experience both engaging and rewarding.
Join MatchTruly today and discover a platform where conversations are more than just exchanges — they’re opportunities to build confidence, gain insights, and grow personally.
Contact info
United States
- support@matchtruly.help
- matchtruly.com
3.9
Great
354 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
it was a confusing process but your…
it was a confusing process but your people did great helping me out thank you all so much
28 March 2026
Reply from MatchTruly
Hi there,
Thanks for sharing, glad things are going well for you!
Best regards,
Brin from MatchTruly
Reply from MatchTruly
Hi Zack,
Thanks for the kind words, great to hear this!
Best regards,
Brin from MatchTruly
Your security measures are of course my…
Your security measures are of course my needed, your management has to ask this question...why are there so many restrictions on a person who is sincerely and respectfully wanting to meet another person who just happens to live in another country, my intention is sincerely sent, but yet your management team has put measures in place that are financially driven, for example.... I have already used and paid for 20$ credits 14 times, so I have expressed interest, healthy communication and intentions to the woman I have been speaking with, is it a short time period, of course it is , but why can't those credits be added to your approximate 1100.00 $ costs for providing secure and confidential email..... You may have to think about this circumstance
Thank you for your time
25 March 2026
Reply from MatchTruly
Hi Robert,
For a closer look at your specific situation and available options, we'd encourage you to reach out directly to our support team at support@matchtruly.help, they'll be best placed to assist you and address your concerns properly.
Best regards,
Brin from MatchTruly
The fact that she took the time to…
The fact that she took the time to look at what she was helping fix and suggested the next best thing
24 March 2026
Reply from MatchTruly
Hi Tony,
Great to hear this!
Best regards,
Brin from MatchTruly
Reply from MatchTruly
Hi Javid,
Good to know the platform is working well for you!
Best regards,
Brin from MatchTruly
It is not enough to give my opinion
It is not enough to give my opinion.
It take a longer time to know eachother.
24 March 2026
Reply from MatchTruly
Hi Reza,
Our platform brings together users with diverse interests and ways of interacting, everyone connects at their own pace. If you have any questions or need assistance along the way, feel free to reach out at support@matchtruly.help.
Best regards,
Brin from MatchTruly
The people are engaging and refreshing.
I can opine that communicating with Olga is refreshing and she was very upbeat and positive. I also appreciate the perimeters of conduct and photographs as related to decency which your company requires is also pleasant.
23 March 2026
Reply from MatchTruly
Hi Bryan,
Appreciate your feedback, happy to see a positive experience!
Best regards,
Brin from MatchTruly
All my questions were answered quickly…
All my questions were answered quickly and effectively.
22 March 2026
Reply from MatchTruly
Hi Jim,
Glad you’re finding it useful and enjoyable so far!
Best regards,
Brin from MatchTruly
Reply from MatchTruly
Hi there,
Thanks for sharing, glad things are going well for you!
Best regards,
Brin from MatchTruly
Genuine,kind ,calm
22 March 2026
Reply from MatchTruly
Hi Tina,
Thank you for the feedback! We’re always looking to improve, so if there’s anything we could do to earn those extra stars, don’t hesitate to let us know. Your satisfaction matters to us.
Best regards,
Brin from MatchTruly
If 2 adults consent to exchange contact info, why should we b held hostage to your GREED?The level of credits to exchange…if
The level of credits to exchange contact info, 5000 is unnecessary if two adults consent to exchange emails. 5000/dollars is a unreal level of Greed by this site. Knowing what I know now about your pricing is is a level of GREED that I was not expecting. I will b unsubscribing and I will encourage people to stay away from your site. Unbelievable how much $$$$ u want for 2 consenting adults. The level of GREED on your part is sickening!!!
1 April 2025
Reply from MatchTruly
Hi Richard,
MatchTruly is an online communication platform for building online connections between people. Our platform prioritizes safety, transparency, and trust for all users. We are committed to creating a respectful environment where everyone can connect confidently. Clear guidelines, user verification, and supportive features are all part of ensuring a safe and positive experience. If you have any questions or concerns, please reach out to our support team at support@matchtruly.help, we're here to help and committed to resolving any problems.
Best regards,
Brin from MatchTruly
Everyone is beautiful and kind and you…
Everyone is beautiful and kind and you get answered immediately while texting other really enjoyable
22 March 2026
Reply from MatchTruly
Hi there,
Nice to hear you’re enjoying your time here!
Best regards,
Brin from MatchTruly
The ads appeal lied to me that I could…
The ads appeal lied to me that I could chat with no limits.
21 March 2026
Reply from MatchTruly
Hi Everett,
We strive to be transparent about how our platform works. Registration and browsing profiles are free, while certain interactive features require credits. If you have any questions about our pricing or how credits work, our support team is happy to clarify everything at support@matchtruly.help.
Best regards,
Brin from MatchTruly
is it just me or does the mobile site
is it just me or does the mobile site drain my battery way faster than other pages?
4 March 2026
Unprompted review
Reply from MatchTruly
Hi Urken,
Thanks for bringing this up. We’re always working on improving performance across devices, and feedback like yours helps us identify areas to optimize. If you’re noticing unusual battery usage, please reach out to support@matchtruly.help with a few details so our team can take a closer look.
Best regards,
Brin from MatchTruly
Facts about Match Truly
Firstly, it costs money or a significant amount of credits to view an e-mail sent to you by a possible connection. Secondly, having to buy credits all the time just to talk to someone is very expensive. Some of us are actually genuine people who are doing our best and we cannot afford to keep buying credits.
Another thing, a connection I thought I had said that she was from Canada. NO. she was from Ukraine. I dislike being lied to and I don't like being used. When you ask to see an e-mail from a cementing, this site blocks it out. Only to find out that if you buy 5000 credits, you MAY get the information you are looking for. This site is nothing like Mesenger or Instsgram. Old school method is so much better - talking to someone face to face. Why tf should I have to pay to read an e-mail or letter? It's rediculous! I'm done with this site.
21 March 2026
Unprompted review
Reply from MatchTruly
Hi Rob,
We take such feedback seriously. Our platform operates as an online communication service, where certain features require credits, allowing users to choose how they engage and manage their activity.
While we cannot control the behavior or intentions of individual users, we prioritize safety and provide tools to report or block profiles if something seems inaccurate or raises concern. All reports are reviewed, and appropriate action is taken where needed.
We’re always ready to help review specific situations. Please contact our support team at support@matchtruly.help so we can look into your case more closely and assist you further.
Best regards,
Brin from MatchTruly
To high cost when you found someone
I need to know why my messages were being blocked. the woman I was talking to was frustrated why we couldn't exchange info and talk more or set up a meeting. 5000 credits is a bit high. There should be away to direct connect when both have decided to take it to the next level. I am retired so my income is not what it once was. I guess we will see what happens.
18 March 2026
VERY LOW TRANSPARENCY!!
They, MatchTruly, said I could chat w/ anyone.
Oops!!
They didn't say for how long.
VERY LOW TRANSPARENCY!!
dCβ
19 March 2026
Reply from MatchTruly
Hi David,
Our platform allows users to connect and chat, while certain interactive features require credits. We aim to keep this transparent, and we’re continuously working on improving clarity across the platform. If you’d like more details or have questions about how things work, feel free to contact support@matchtruly.help.
Best regards,
Brin from MatchTruly
My card was hacked yesterday
My card was hacked yesterday, can not buy needed credit. Please present me with some Credit.
20 March 2026
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