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Martha Brook Reviews 1,710

•
TrustScore 4.5 out of 5

4.5

Stationery Store
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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products and the beautiful presentation, often noting the meticulous wrapping and thoughtful details. Many people appreciate the personalization options, finding them a lovely touch that enhances their purchases and gifts. The ordering process is frequently described as easy and pleasant, leading to overall satisfaction with the items received. However, some customers were dissatisfied with specific products, particularly advent calendars. These reviewers felt the contents were underwhelming, not matching the perceived value or the quality of other items from the company. They mentioned that while the packaging and personalization were attractive, the actual items inside felt cheap or were not as useful as expected, leading to disappointment.

What people talk about most

Product

Customers had positive experiences with product quality and personalization. Many reviewers were delighted... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the fantastic quality and... See more

Order

Customers consistently note positive experiences with ordering. Many reviewers found the process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely incredible customer service. I’d been chatting on WhatsApp for a few days last week to organise a last minute custom guest book for an event. The package arrived on time & was so gorgeous... See more

Rated 5 out of 5 stars

Last year, I received a personalized journal from Martha Brook as a gift and adored it! The wrapping was so beautiful and meticulous, and the product itself was high quality. When I needed a new jour... See more

Rated 5 out of 5 stars

Ordered mug which was described on website as including a lid and spoon. I’d previously ordered one before in pink and loved it so decided to order the black one . It arrived with no lid or spoon whe... See more

Company replied

Rated 5 out of 5 stars

I've received my magic box last week. I was expecting a lot about the opening and the discovering of the items. I was NOT disappointed 🤩 All items are really good quality and have a touch of ma... See more

Company details

  1. Stationery Store
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Pen Store
  5. Stationery Manufacturer
  6. Stationery Wholesaler

Written by the company

The home of delightfully individual stationery to uplift, inspire and empower. Worldwide shipping. Fast delivery. Shop online today.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Happy customer!!

I got a beautiful personalised 2024 diary in time for my sister as a Christmas present and she LOVED it! The quality is perfect

19 December 2023
Rated 5 out of 5 stars

Great quality products

I bought two different reading journals from here, both were beautiful, high quality and durable. I'd completely recommend, and have recommended!

1 January 2024
Unprompted review
Rated 5 out of 5 stars

A prompt response.

A prompt acknowledgement for my order and it was created and posted within a day. It was a Christmas gift so was beautifully wrapped.

The recipient was very pleased to receive it.

Thank you.

13 December 2023
Rated 5 out of 5 stars

Loved the service

Loved the service, starting from discovery till regular updates for the product to reach me on time for festive gifts.

28 November 2023

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