Marston's Reviews 349

TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 81 reviews, most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of the food, noting issues like dry, overcooked, or inedible items, and even foreign objects found in meals. Reviewers also frequently criticized the service, citing long wait times for food, unhelpful staff, and a general lack of attention. The pricing was another significant concern, with many finding the food and drinks to be overpriced, especially given the perceived low quality and small portion sizes. Conversely, some people also felt that the staff could be friendly, welcoming, and efficient, with specific individuals receiving praise for their excellent service. However, other reviewers found the staff to be poorly trained, argumentative, and at times, rude, particularly managers. There was also a lack of consensus regarding the product offerings, with some enjoying their meals while others found the menu choices limited, especially for vegetarian and vegan options.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many praising the friendliness, attentiveness, and... See more

Quality

Customers had negative experiences with quality, frequently reporting issues with food being overcooked,... See more

Service

People report negative experiences with service, with many reviewers expressing disappointment and... See more

Price

Consumers consistently express dissatisfaction with pricing, frequently describing items as overpriced and... See more

Product

Clients share ambiguous opinions on product quality and offerings. Some reviewers found the food beautifully... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Admirals Table Bridgwater-The table service was good but… Prawn cocktail starter-the bread was dry as if just defrosted-slightly picky but missing a lemon wedge. The buttered Tuna mayo jacket pot... See more

Rated 2 out of 5 stars

Skylark Taunton Drove in and discussed KFC, Macdonalds and the Skylark. Decided we wanted something a little better than take away (mistake one) greeted by someone who could hardly be bothered to pas... See more

Rated 3 out of 5 stars

This was the Flying Shuttle in Haverhill. Generally the food and service was fine but just one vegan option on the dessert menu (crumble but with vegan ice cream instead of custard). But they had no... See more

Rated 1 out of 5 stars

As a cask ale drinkers I was surprised to be told in a Marstons pub that they don't sell Marstons pedigree (what a joke).I listened to all the febel excuses none of them wash with me. Marstons arrogan... See more


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

The UK's leading independent and pub retailing business, Marston's PLC is at the heart of thriving local communities.


Contact info

2.1

Poor

TrustScore 2 out of 5

349 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Gamston Lock

Gamston Lock stayed one night. The accomodation was clean and smart. Room very quiet even though they were busy. Staff helpful and friendly. Breakfast was excellent. The bacon and black pudding were griddle fried not the usual bulk boiled type which resulted in real flavour.

4 August 2023
Unprompted review
Rated 1 out of 5 stars

If 0 stars was allowed it would get…

If 0 stars was allowed it would get one, don't have a choice so have to put 1. What these fat cats have done is an abomination. You have allowed the destruction of an iconic site that was known around the world. You should be ashamed of yourselves for being part of the destruction of the crooked house

5 August 2023
Unprompted review
Rated 5 out of 5 stars

I’ve eaten twice at The Bridge pub in…

I’ve eaten twice at The Bridge pub in Brewood, during my canal holiday.
The landlady is great fun, friendly and a joy to chat too.
Her food (on both occasions) was excellent (fast to serve, accurate and well priced).
Her local patrons are warm and friendly and support the pub and staff.
My two teenage girls and I found the pub so welcoming and ready to offer excellent food that we chose to eat here twice!

What a great ‘Boozer’
Long May she rein

Thank you lovely landlady and charming bar girl.

Love, Lee, Merly & Zara xxx

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Sunday roast at the Warton Arms

Had a lovely sunday roast at the Warton Arms, Hull. Kirsty and Ellie locked after us and were very polite and friendly. The live music added a great ambience. Will definitely be back!

30 July 2023
Unprompted review
Rated 5 out of 5 stars

We visited the Flying Childers at Ab…

We visited the Flying Childers at Ab Kettleby. Melton Mowbray. Leicestershire.
Tea Time. We stayed in the Bar area for drinks first then, moved into the Resteraunt.
Good standard of food for a group pub. Nicely presented and a plentiful helping.
Pleasant and helpful staff who are well trained. Compliments to the Chef, to Hannah the manager, and her assistant.

13 July 2023
Unprompted review
Rated 5 out of 5 stars

Debs Spring River - Ebbsfleet

Debs, in the Spring River, in Ebbsfleet is fantastic. We are regulars and served by her most of the time, always service with a smile and just lovely to be around ... 10 out of 10!!!!! Xx

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Debs - best waitress!

Debs our waitress at Marstons was lovely and efficient. attentive to our table and our food was lovely!! Super speedy service and offered us more drinks / extras throughout our time here. Debs is a credit to the team!

3 July 2023
Unprompted review
Rated 1 out of 5 stars

The landlords partner of the old crown…

The landlords partner of the old crown Wigginton died at 10.30pm, 13.06.23.and they have made them open today. NOT EVEN 24 HOURS HAVE PASSED.WHAT A DISGRACE, MARSTONS ARE A MULTIMILLION POUND COMPANY YOU SHOULD HANG YOUR HEADS IN SHAME.YOU HENOUS,ODIOUS PEOPLE.

14 June 2023
Unprompted review
Rated 1 out of 5 stars

The boat- Loughborough

The boat- Loughborough
Do not visit this pub by car unless you want a parking ticket by rip off marstons/civil enforcement.
I would go weatherspoons instead

7 May 2023
Unprompted review
Rated 5 out of 5 stars

Dovey Inn Aberdovey Excellent

Dovey Inn Aberdovey. Excellent service and staff brilliant attitude significantly better than the Marstons other pub in this village the Penhelig which is dreadful The Penhelig is allegedly their better standard pub but is far worse than the Dovey Inn.

26 May 2023
Unprompted review
Rated 1 out of 5 stars

Penhelig Aberdyfi absolutely dire food…

Penhelig Aberdyfi absolutely dire food 29 May 23. Manager is an aggressive rude incompetent. Given this is allegedly one of your better pubs this man must be the bottom of the barrel in terms of a pub manager!!!! Our meal also took 45 minutes to arrive no apology and no advance notice when ordering it would be that long.

29 May 2023
Unprompted review
Rated 1 out of 5 stars

My wife and I have been boating all-day…

My wife and I have been boating all-day went to the boat Inn at Daventry at 19.45 only to be turned away because we didn't book a table. was told it's the weather not good enough Marsden's got short memories wasn't long a go got to pubs back open.went to local inn much better and cheaper won't be back

27 May 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look