Marston's Reviews 344

RedHawk brough
Absolute disgusting service , attitude, customer service from Karl one of the most unprofessional managers I’ve ever come across, it’s not the 1st time we have been on the receiving end when he clearly can’t cope with a busy pub.
5 of us ordered food told 1.5hrs wait , that’s ok as we wasn’t in a rush , the remaining 2 ordered told bluntly no finished at 7.30pm!! At point of the evening from our arrival at 5pm was we told they was stopping early & there was no notices displayed anywhere.
The remaining to of our group had to go without, we consider ourselves regulars going in anywhere from 3-7 times a week, we have a good rep our with the other girls behind the bar , Pauline , Lydia & Leanne very hardworking & professional, unfortunately due to Karl we will be taking our custom elsewhere!!

Admirals Table Bridgwater-The table service was good but…
Prawn cocktail starter-the bread was dry as if just defrosted-slightly picky but missing a lemon wedge.
The buttered Tuna mayo jacket potato was missing both butter and mayonnaise, the salad leaves were old and brown and missing the red onion and dressing. The potato was over microwaved and dry.

Grayling,great Yarmouth
Had a meal with wife and son and food was delicious apart from the chef/cook not knowing the difference between spinach leaves and shredded lettuce. Wife had carvery and my son and I had menu and almost everything was lovely.
Staff were very friendly atentative and polite.

Red sails
I went to this pub for a meal & during the meal I had a choking incident & none of the staff helped during this. My wife tried to help by slapping my back to try to dislodge the blockage to no avail then I ran outside & managed to cough the piece of food up while being sick at the same time. Then a member of staff came out to me to offer me a glass of water which I declined. My worry is this could happen again with even worse results.

9th April myself friend husband went to Redsails in Hull whilst having our meal my husband began chocking I tried to dislodge what what stuck in his throat he began panicking as any one would managed to go outside the pub n coughing which eventually he was able to remove the food by vomiting Nobody from the staff came to his assistance only after the fact. A waitress asked me if he was chocking properly told her yes and nobody came to help I have emailed and still not had a satisfactory outcome from this

Food is good. Great scones! Started charging to replace mash potatoes and spinach with vegetables. Not just $1.00 but $12.00. As a result we will rarely dine there any more. Seems a bit short sighted to squabble about a few vegetables when we spend $80 per visit. We used to go 2 to 3 times a month. That's $160 to $240 a month they will no longer be getting all over broccoli. If you want Chicken and vegetables go to Olive Garden or Islands. Olive Garden offers it with a salad and bread as well.

overpriced under staffed and the toilets are horrendous.. if health and safety were made aware of the conditions im sure they would close it thats how bad it is made many complaints on deaf ears.. the only reason they wont sort it ,its because the pub has got such a good revenue turnover

As a local person I have not been to the Caraway pub for some time, due poor quality food 12 months ago, but was invited for lunch last Monday 30th, We ordered our 4 meals which were delivered to our table 45 minutes later (well done) after complaining about the wait as there was very few other people in the pub, I was told that the delay was due to a new chef being trained. As a regular to Marstons I would recommend anyone wanting a decent meal without a long wait to try the Tanerdy pub/restaurant near the hospital ( it often has 30% off if you sign up to Marstons)
So looks like no improvement at the Caraway shame as it’s near for us.

Terrible experience on Mother's Day, we were still eating but we were asked to leave to make way for another party. Can you imagine the humiliation when the other party were glaring over at us and the waiting staff standing beside us making us feel uncomfortable. Didn't even have time to finish our drinks. Table was booked for 2 hours but we were asked to leave after 1 hour 30 minutes. They had overbooked & somehow this was our party's problem to resolve.

We complained but, if you disagree with their response, they ignore you. Both the venue & Head Office!

Avoid at all costs.

The Roebuck at Market Harborough. An appalling incident with The General Manager at The Roebuck took place when we met up with family and friends for lunch on Mothers day. We had a long drive and arrived a little early. A member in our party needed to use the toilet. Upon going inside the Manager said toilets were for customers only and he said you expect to ask before just walking in! We cancelled our visit and went elsewhere. Until an apology our family or friends will not be using Marston's again !

Ewan and Sarah are excellent in the way they lead the team at the 2 watermills and the food and drink are excellent for the price the experience is always good and nothing is to much trouble thoroughly recommend going there.

Wrong menu for our pub. You have managed to empty our pub in a few weeks. People refusing to pay and just walking out. We have a nice new manager but he can’t make it pay with inferia food.

Our local is the Five Bridges in Sheppey. It’s terrible. How it’s still open I’ll never know.

Ever since this establishment has opened, it has had more management changes than it’s actually served hot food. Every time a new manager pops up on social media promising something better we give this place another shot. It’s been mixed - sometimes okay, most times terrible. The latest iteration of management and hospitality is abysmal.

There is no consistency with meals. Sometimes they are fine, other times they come out cold or incorrect. You could be waiting for hours for food or it could come quickly. You may get what you’ve ordered before or you may get something random.

You can’t complain though because the manager will act like you’ve just asked for it to be served on a silver platter by your own personal butler instead of just putting it right for you!

Myself and my family are done with this inconsistent mess of an establishment, regardless of the latest plea to “try us again”.

And yes, this is a real review before they attempt to pretend it’s not, I’ve visited this place for years (as my kids really enjoy the outside area and not many places around here offer somewhere for kids to play and eat) and to be honest I am just done with it.

Bad customer service. Food was OK but expensive for what it was. I think we won't be visiting again for a while, if ever.

Visited the Waterloo Cross at Uffculme, Devon on my way to S/Molton to enquire about a recent promotion. Although they were not sure if they could help, they went out of their way to find the information I needed. Extremely satisfied with the result from very friendly and accommodating staff. Had no time to eat there on this occasion, but I have in the past and will certainly do so next time.

If you’re a fan of Fawlty Towers then this is the place for you. Obnoxious, rude and incompetent management and no response to complaints until pressured. After expressing my concerns through their complaint system twice, I eventually had to contact the area manager to express my dissatisfaction. Couldn’t even have a coffee with my breakfast as and I quote ‘ the machine is clogged up with milk!”

Although a budget hotel I underestimated how bad it would be.

I will never stay at a Marstons hotel again or set foot in one of their pubs.

Avoid unless you really want the full Fawlty Towers experience.

Went to the oak apple , Worcester 14-2-26 . The drink prices were ridiculous ! Just a standard pint of Carling lager £5.20 that's crazy . No wonder the pub was empty!
The food was just ok nothing brilliant and the place was cold .
Won't be returning anytime soon

Visited Marston’s in Western Super mare. Wasn’t busy, waitress spoke to the couple next to me the whole time I was ordering. Got one meal incorrect. We had Philly cheese steak sandwich. Was the worst meal I have ever had. Steak was meant to be medium rare, came well done, 3 pieces of steak two very chewy, cold, no onions, Philly cheese cold and undercooked, about 5 chips on the plate. Massive disappointment, will never eat here again. Looked and tasted awful. Daughters meal wrong so she ended up eating on her own. Staff friendly, worst place I’ve ever eaten.

Beware of Marston's gratuity scam. They'll ask you to tap the card machine twice. They've never asked me to tap it twice before so I just thought it hadn't taken the first time. I hadn't got my glasses when I was at the bar and I was given a receipt, which (my fault) I only checked when I got home. He did tell me how much the meals were with drinks, £25.83, and I thought that sounded about right for what we had. When I got home the wife said the receipt was for £31.00. An item appeared showing a gratuity of £5.17. I wouldn't mind but a bit of warning wouldn't go amiss. Sorry, Marston's, but we won't be visiting the Spread Eagle at Gailey again. Won't miss the beer, though.

Totally greedy badly managed pubs . Selection of beers rubbish and over priced . Customer service is the worst in the world . Every marstons pub I've visited all over the country the tenants aren't happy with the brewery. Awful awfully bad company