Marstongroup Reviews 

Living in Suffolk and I have never been to Fulham, London

I received a letter asking me to pay a few parking tickets... The amount is around £2000.
One Range Rover and a few electric bikes were parked on a street in Fulham :) I have never owned a Range Rover or electric bike.

On the letter there is a phone number for payment, but it's just an automated service, no real human voice.
There's no other phone number either. You can't call these people on your mobile phone and say ''that is not my debt''
What kind of idiotic business is this?
People's credit scores are dropping because of these idiots.

I’d give no stars if that was an option! Terrible company, horrendous attitude and totally unprofessional approach! They Turned up at house 07:00am for £80 to then clamp my carat 11:00 when I was not at the property, threaten me with removal of car that’s on finance, and would incur more charges after asking to arrange a payment plan and being refused and also after confirming that I was a vulnerable person!! Agent called Curtis! Asked for complaint procedures to then be ignored! Complaint sent not expecting a reply!!
Terrible threatening bullies!! Shame on them!

If i could rate this a 0 star i would! So my ex partner had a court fine but been a ground worker it was passed to this company after a few missed payments due to lack of money as the weather is bad and he couldn't work any way he sets up a payment plan with Marstons already added the 75 fee on set up a direct debit and everything was dandy! I was banged up at 6 am in the morning as for some reason they had my address for him he as never lived at my address we just share a child. Basically a direct debit from the Saturday hadn't come out and there was no text or warning the enforcement officer was at my door claiming he would of clamped the car but its in my name cheeky git!! I am nothing to do with my exs debt! Any way no message no warning just another message on the monday of a reminder of the next payment date so because this money hadn't come out within 5 days they are at my door and have added another £235 absolute joke of a company

Absolutely vile! Clamped my car at 05:15am and put 6am on the paperwork which is illegal. I called them at 08:46am to ask them to come back to discuss and resolve as I need my car as my child is on DLA for mobility but they refused. Then said at 1pm they would leave my car outside my property and will return tomorrow to resolve. The bailiff then turned up 20 mins later and said they were towing my car. I explained it is illegal as it’s my child’s mobility car and my local council agreed to suspend the enforcement however, he would not listen, was extremely intimidating and kept huffing and threatening me that he will take everything I own for a £80 debt! I offered a payment of £200 and the rest Monday to get my car unclamped asap but he refused and laughed in my face.
In the end I borrowed money and paid as my daughter needed to get to medical appointments!
All in all they are bullies, intimidating and have no empathy whatsoever!
Formal complaint raised but not even acknowledged and the bailiffs scribble their name on paperwork so you can’t read it then refuse to tell you their name!

Received letter from Marston,no idea at all apart from local council name what it's for,rang council and several people don't know what it's for,rang Marston but can't talk to anybody as all has to be done on line,rang collector as Mobile number available on telephone call to Marston who has not got back to me,very annoying to receive a letter when you've no idea what's it's for and all references numbers mean nothing to council, sorry I am a pensioner and find all this very upsetting Horrible company. 😡

Got to say this company is the most unsympathetic and hard to Contact company I've ever had the displeasure to work with.
Totally inflexible whilst I dealt with the debt issue that I belive was wrongly handed out.
Awfull awfull Company

Don't believe a word this company says..end of..👍

Coming to a house were empty and owner passed away for MR Mohommed Ali who Never lived here court office emailed me case closed at this address. Mr Boyoomi left letter no number awful.

Train ticket for a 19 year old we never met.

N645821

Allegedly sent a letter before turning up on site.
No letter received!

Absolutely gutted by having forced to pay £515.00 despite having a Crime reference number, a letter from the insurance company and having contacted the DVLA on a contravention made by a vehicle stolen on the very same day.

Absolutely stunned by the lack of simple reasoning and despite the strongest possible evidences to support my case. Even the Police admitted the borderline illegal practice of this company that operates solely to take your money, using the slowness of bureaucracy against the defense of MANY innocent individuals that had received penalties (in my case Traffic penalty) in error, or when their vehicle was stolen and reported correctly.

How are these companies ALLOWED to operate in plain sight is beyond me, beyond the promise to have innocent citizens protected in front of the law.

I had been threatened to face my car being clamped if I did not pay IMMEDIATELY to be told (once I did) by the Marston Recovery Agent that he actually thought I did not commit the infraction (while running with the money to show of "ethical" and efficient this company is on their well curated website).

I would be surprised Marston read these, but hey ho let's give it a go. Obviously nobody gonna like them for what they are employed to do, however I have experience of both Marston and Jacobs and my experience has differed greatly. Jacobs, asked for the money, agreed a payment plan and cracked on no issues. Marston what an absolute scam, i contacted them on Tuesday, agreed a payment plan to start Friday, warned there a chance because I haven't put a payment down they could turn up potentially on the Thursday... Surely not... You guessed it they bloody did. Fine, legally they could, morally and ethically questionable. What they did do when they turned up at my parents house is take a payment... Without asking my permission, with breaking confidentiality and data protection rules. That's a little bit naughty. Currently got a complaint in, I ask everybody to check the ECB guidance their is rules they have to follow, and it appears Marston Recovery are a little bit forgetful potentially. Not to mention Harriet at customer services needs a reminder of the complaints procedure it's 5 days at the informal stage not 10 days as she suggested.

Despite having a payment plan being paid each month and all evidence to prove it Marston Recovery have still threatened me with bailiff action. Their contact details DO NOT WORK when I ring from website or letters. Feels like a scam! And this is who tge council use, says alot. Not happy or confident about this one bit, already had a enough this last year......

Had a bailiff visit and left a letter by hand, didn’t bother to fill out the time it was left so the letter was left and charges were added continuously without any notice, phoned the agent on the case and he was extremely rude, said there was no way we could do a payment plan although i’d been paying £100 a month towards the debt consistently, said he needs the payment in full (£1634 which most people in debt would not have spare, i did not) or he’d send it to court and get a warrant for an arrest, there was absolutely no sympathy or help. living in a homeless shelter really says all i need to say but was treated poorly and honestly just really would try to avoid this company at all costs. i had to get my parent to call up for me because the guy was being so rude i started freaking out over the phone and he was absolutely fine with him so maybe he just has a thing for intimidating young females.

Absolute scum. Turned up to my house regarding a parking ticket , after a break up starting over with a 3 year old daughter. Holding my daughter at the time of banging and trying to open my door , the guy MR JONES who seemed happy to try and intimidate me and my 3 year old girl. Clamping my car and entering my home forcefully with no option having to pay £400 and left with no money for food , heating or petrol ! Despicable human being. Like life is not hard enough without these bullies !

Absolute disgrace of a company. Always the lies to say you cant have a payment plan. As soon as you call the bluff and tell them to send a baliff and you will pay zero, all of a sudden you can have a plan. Just remember guys, lock your doors and put your cars in a friends name and they cant do a single thing. Imagine finding it that hard to find a job that you end up a baliff. You couldnt pay me enough.

Got sent a letter saying I owe £190 well a company called ll construction with a car registration plate nothing to do with me and a place I never been were it’s ment to have happened tried calling to see what hell was going on an they wouldn’t speak to me because I don’t own ll construction. Absolute jokers would love them to turn up at my address. It’s just a scam and half this place.

Absolutely awful company, bailiffs turning up to properties of people who owe nothing, sending threatening messages. Have got peoples details from somewhere and just trying to get more details out of them when you call them. Huge huge scam!!!!!

Sociapathic bailiff who wouldn't show me his ID...can't be contacted meanwhile adding fees. Ref number is wrong. App is rubbish... possibly because the ref number is wrong...phone line not connecting. All in all...trying to add fees and make money on top. Disgusting bullies. Spoken to like trash in my own home. They reviewed his footage and said he did nothing wrong. I reminded them that was from his perspective and not mine.

This company is rubbish, naughty thiefs. They don't know the price of money earned honestly. They rob people. This kind of people should go to jail.

Bullies already paying something off with them and then they sent a collector For more Money . I was in work at the time like most working class when my elderly mother called me saying he wants the money our he will take goods . Would not give me the office number our ask them to call me . When on call said how am i suppose to support a family pretty much he did not care wanted the money . As most now left with no money to live on .