markets.com Reviews 1,251

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the staff, describing them as excellent, supportive, and helpful in guiding them through various processes. People appreciate the open communication and the team's readiness to assist with questions and account setup. Some also note that deposit and withdrawal speeds can be excellent, with funds processed quickly. However, some people were dissatisfied with payment processes, experiencing significant delays in deposits and withdrawals. Reviewers also found the website to be problematic, with issues like slow loading times and difficulties with account access after initiating withdrawals. Additionally, some customers reported that customer support, while polite, could not provide clear answers to specific questions and offered generic responses, leading to unresolved issues and frustration.

What people talk about most

Payment

Consumers express significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the fast,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and politeness. Customers often... See more

Response time

Users describe ambiguous interactions with response times, with some reviewers reporting quick and clear... See more

Website

Customers had negative experiences with the website, with many expressing disappointment and shock. Reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very fast and helpful customer service; however, I would like them to have more stocks that I could trade. Some among S&P500 are not on markets.com so could not be traded.

Company replied

Rated 5 out of 5 stars

Marcus Phun was a excellent Advisor, open communication was a key part of my learning experience from the first to the last meeting and always knowing what was going on and always knew how to advi... See more

Company replied

Rated 5 out of 5 stars

They prove every day that they are simply the best. Special thanks to Raman — and of course, the rest of the team is also incredibly helpful and quick to take action. Deposit and withdrawal speeds... See more

Company replied

Rated 5 out of 5 stars

Very good support. I spent a very long time with uploading documents for proof of adress. But support was very patient, and guided me trough it. It was my fault- but the helped me untill it succeded.... See more

Company replied


Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Gold and Silver Trading Company
  4. Non-Bank Financial Service
  5. Stock Broker

About markets.com

Written by the company

The world of financial markets, your way

Welcome to a more individual approach to the world of trading and investing. One that gives you all the tools and insight you need to track and react to every aspect of the market. With VIP service that treats you like a human being, not a number. All backed by the assurance of a company operated by a FTSE 250 subsidiary. See the Markets.com difference for yourself.

World class tools and insight

Trade over 2,200 instruments with the very latest tech and knowledge. Act on sentiment signals from Wall Street analysts, hedge fund managers, company insiders and more. Stream the latest analysis and training from industry-leading educators direct in-platform with XRay.

VIP support

Get VIP service that treats you like a human being, not a number. Whether you’re looking to speak to one of our team, want a question answering or need more insight into how trading and investing can work for you, we’re available by phone, email, and Live Chat.

Leading technologies

Our trading platforms are your gateway to the world’s financial markets, from best-in-class trading technology in the shape of Marketsx, to powerful share dealing from Marketsi. Explore the one-tap trading of our Mobile Platform and automate trades with MT4 and MT5 platforms.

Part of a global technology leader

Whether you’re an experienced trader looking for low spreads and high-tech, or a longer-term investor in search of insight with foresight, you’ll find our site suits you perfectly.

That’s because we are part of the TradeTech Group, a constituent of Playtech, a FTSE 250 company. It means we have the technology and experience to deliver a trading and investment platform for the individual, backed by VIP service that puts you first.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 76% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Super service

Super service, quick responses and absolutely exceptional service and help from Ahmad Razavi

11 June 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review and we appreciate your feedback.

We are thrilled to hear about your positive experience with us.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Louis Wilkinson walked me through the…

Louis Wilkinson walked me through the transfer from forexcfd to markets.
Thanks for the help.

11 June 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review and we appreciate your feedback.

We are thrilled to hear about your positive experience with us.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Best trading platform and broker in africa

A massive shout out to Robin, Alexander and Ridaar nell 🤲🏻you guys are always making yourselves available for us with your busy schedules !!! Always ensuring we are happy and satisfied. Thank you for a phenomenal and proffesional customer experience as always

Once again thank you so much

27 May 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review and we appreciate your feedback.

We are thrilled to hear about your positive experience with us.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Quick withdrawal

Quick withdrawal, need more work on mobile app but overall great broker low fees too

28 May 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review and we appreciate your feedback.

We are thrilled to hear about your positive experience with us.

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Good service and easy to understand

Good service and easy to understand. I have received good service from Ahmad Razavi. And if I had any questions, it was easy to get in touch

20 May 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Markets.com is the best website because…

Markets.com is the best website because that it has amazing educational centers from brokers to earn more money

16 May 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

The Forex Edge

Market.com has had excellent spreads. I’ve generally been copying Forex edge signals with great results. Alexander has been phenomenal managing the account with great results and good returns . I recommend “ The Forex Edge” to anyone that wants to trade.

11 April 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Great service and good help from the…

Great service and good help from the team if needeed
Great service and always on time

20 March 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Fast Service

Fast Service, Great Staff, I feel safe having my money with them.

10 April 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Thank you markets for being my trusted…

Thank you markets for being my trusted broker

Never an issue with market conditions, customer support or payouts.

Great company

10 April 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience us with Markets.com

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

5 stars all the way

5 stars all the way, I would’ve given 10 if I could. The Forex Edge is not just one of the best teams in the world but is the best🔥🔥🔥 Thanks a lot to them and their amazing Business Manager Sir Alex…#TheForexEdge #BeginningOfMillionaires

9 April 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience us

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Amazing experience with TFE

Amazing experience with TFE! Definitely recommend going with them. Alex is a lot of help whenever needed. Very happy with the service!😁

9 April 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with Markets.com

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

This is an amazing app

This is an amazing app, the help support helps you immediately once you have an issue or problem. Overall the app is great and so far I have had no problems wrong with using it

9 April 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with Markets.com

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Amazing broker and Forex edge pty!!!

Id like to give a 10 Star review to Markets.com and the guys at markets.com Especially the amazing business manger Alex. He has helped us greatly along the way. Ive been introduced to this broker by the forex edge pty . Been through a few brokers but this has truly been the best and smoothest ever!!!! Quick deposits and quick widrawals . Servers are aways up and the spreads are great. A huge shout out to the forex edge pty for the amazing help and i love being with with your company the copy trader is amazing ! Great accuracy and no dropped trades . The forex edge pty FOR THE WIN !!!!

1 April 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with Markets.com

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Market.com is a very organized move

Market.com is a very organized move
Quick response from customer support all round they just the one of the to part of

28 March 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with Markets.com

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Best broker in SA

Best broker in SA ! Tight spreads, great customer support and easy withdrawal

8 April 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with Markets.com

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

This is the best trading platform out…

This is the best trading platform out there it’s supper reliable and I love that trading view is on it also. Thanks to Cale for letting me join this.

9 April 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with Markets.com

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Markets.com has been a great broker for…

Markets.com has been a great broker for me, spreads are very clean and the platform is excellent, I’m excited for the future with markets to come

9 April 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with Markets.com

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

I love copy trader 😌we just going up📈

1 April 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with Markets.com

We are here for you via email or live chat https://www.markets.com/en/support/contact/

Rated 5 out of 5 stars

Markets is truly the best broker one…

Markets is truly the best broker one can use .
There is way to much good things to say about this broker in one message , trust me I’ve used a lot of brokers and yet NONE of them EVER came close to how GREAT markets.com is 🤝

Trust me , once you join the winning and best broker you will know what we are talking about
Join and see for yourself .☝️

9 April 2024
Unprompted review
markets.com logo

Reply from markets.com

Thank you for taking the time out of your day to leave us such a review

We are thrilled to hear about your positive experience with Markets.com

We are here for you via email or live chat https://www.markets.com/en/support/contact/

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