Mark Bates Ltd Reviews 19,739

We’ve just taken this out, it was easy and very affordable.

The agent for Mark Bates explained the policy clearly and patiently. She was helpful in letting me know of different payment plans and policies.

We didn't need insurance which was taken out by a third party without our knowledge or authorisation

I've always found that dealing with any problems or queries with Mark Bates Ltd has always been simple and straightforward. It's good to know they have your back when needed. Recommend.

Friendly staff.. clear information given regarding the policy

The plan includes every single details to address nothing left out

This is my second year with mark bates, very easy to renew and pricing is competitive, staff are very friendly when I called, thankfully I’ve not had to make a claim but I have faith that if I had to thing would go smoothly.

Because they explain everything to me and so polite x

Everything is done for me. Experienced staff.

Lady was very helpful explaining other insurances but didn’t push me

The person I spoke to was very nice and helpful

You can’t assess an insurance policy when you’ve only just taken it out. Ask me again if I have to make a claim.

I am giving 4 stars due to the fantastic support we eventually received, though the initial experience was highly stressful.
My 90-year-old father, who can get easily confused, called to see if his wheelchair repair was covered by insurance. Based on his simple explanation ("the motors stopped working"), the representative assumed it was standard wear and tear and immediately denied the claim. Unfortunately, this led my father to believe he had no coverage, causing him to spend £2,300 on a new wheelchair because he is completely dependent on it for mobility.
When I intervened and explained the actual situation—an engineer confirmed a seatbelt had wrapped around the wheel, causing an accidental motor overload—the company immediately opened a claim.
Had the service stopped at the first call, this would be a 1-star review. However, a wonderful customer service representative stepped in, coordinated across departments, and resolved the situation beautifully. I highly recommend that the initial intake team asks more clarifying questions when dealing with elderly or vulnerable clients to prevent costly misunderstandings like this.

The sales woman was great at her job ,very helpfull without being pushy,she went above and beyond,

From the start to the end of sale was a pleasant experience, everything was explained clearly a good demonstration of scooter very friendly in the shop and also Kyle who delivered it . Thank you

The staff were very nice and helpful as I do have a speech problem and they were very understanding