Marine Super Store Reviews 

27,454
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,830 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the highly competitive prices, user-friendly online ordering procedures, exceptionally helpful customer service support, and remarkably fast shipping options that routinely meet expectations. Many enthusiastic buyers frequently appreciate the clear website navigation, thorough product information, and high-quality items that accurately match online descriptions and photographs. However, some people clearly mentioned occasional issues with delivery delays, communication gaps, and poor handling experiences caused by external shipping couriers. A small group of reviewers additionally noted specific challenges regarding limited stock availability, unexpected postage charges, or packages arriving significantly later than originally scheduled.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that items are dispatched quickly... See more

Product

Customers had positive experiences with product, noting that items match descriptions and offer high quality... See more

Price

People report positive experiences with price, consistently finding items to be very competitively priced and... See more

Service

Consumers find service to be exceptionally positive, consistently praising the helpful sales team and prompt... See more

Order

Reviewers mention positive feedback about order processes, highlighting that the website is easy to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shopped around for quite a while to find a TV antenna for my motorhome. Came across the one I wanted on Google being the Glomex Talitha and found the best price on marine superstore which even the lo... See more

Rated 5 out of 5 stars

Marine Superstore can rarely be beaten on price. Their delivery is superb. My most recent purchase was placed after the cutoff for next day delivery but it still arrived within 24 hours of my order.... See more

Rated 5 out of 5 stars

Easy to order online & very swift delivery, arrived next day in the morning which is excellent as I live in rural Dumfries & deliveries are usually slow up here. Ordered a xxxl/xxxxl life jacket for... See more

Rated 5 out of 5 stars

I needed a wetsuit and wetsuit boots, but wasn't sure what size would be best, so needed to order a few different ones to get it right. Marine Super Store were great in getting them to me on time and... See more


Company details

  1. Boat Accessories Store
  2. Marine Supply Store
  3. Sailing Store

Written by the company

Marine Super Store is a Portsmouth based chandlery that has been in business for over 30 years. We stock a wide range of technical clothing, marine electronics, general chandlery and safety products. Our 10,000 sq. ft. store is located in Port Solent Marina, where you can find our full range of stock on display. We have friendly knowledgeable staff ready to assist you and ample free parking. We operate our mail order and online sales from our warehouse / head office just outside Port Solent. We have live stock levels on our website and free UK mainland delivery on orders over £100.

Marine Super Store

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

27K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(27,454)

1,780 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast delivery, good price

All good apart from Fed Ex, which is the worst courier in my area. The delivery was supposed to be signed for, but they just left it in the garage and never even knocked on the door.

14 August 2026
Rated 5 out of 5 stars

What a great service

The Marine Superstore was a great experience from start to finish. The gilet we ordered was a gift for our son in law, who was thoroughly delighted with the quality, size, style etc. The item was very competitively priced, delivery was clearly communicated and was timely, it actually arrived a day ahead of schedule. The item was as shown in the photographs and true to size, we really cannot recommend the Marine Superstore enough.

10 August 2026
Rated 1 out of 5 stars

Paid for next day delivery

Paid for next day delivery. The item was not delivered the next day as requested.

13 August 2026
Marine Super Store logo

Reply from Marine Super Store

Hello Samantha,
I am sorry your order arrived a day late. I understand there was a delay at the courier hub. We have refunded your postage this morning and apologise for the inconvenience caused.
Kind Regards
Liz
Marine Super Store

Rated 5 out of 5 stars

Great service

I ordered an inflatable kayak from them at a great price. There was a small delivery hiccup but the staff at Marine Superstore were fantastic and sorted it all out very quickly. I would definitely order from here again.

12 August 2026
Rated 5 out of 5 stars

The item I wanted was out of stock

The item I wanted was out of stock. You kindly asked me if I wanted to go onto your waiting list. I agreed to this, not really expecting to hear back. Six weeks later I received an e-mail from you saying the inflatable tender was back in stock. I therefore ordered it and the item was delivered to my door at no extra charge in only 2 WORKING DAYS ! Brilliant service and well done to the whole team at Marine Super Store.

6 August 2026
Rated 1 out of 5 stars

Horrendous

Horrendous, took 2 days of work to receive delivery and never came , came on the 3rd day when I was back to work .
Got got left in the rain by the courier.
Was also charged twice and received to products when only wanting 1, nearly 10 days for a refund!

Won't be ordering again

10 August 2026
Marine Super Store logo

Reply from Marine Super Store

Hello Ian,
Thanks for your review and I'm sorry about the mix up. I understand you have been fully refunded for the 2nd unit you ordered. In addition we had already refunded you £50.00 as a goodwill gesture, as the initial courier was slow.
Kind Regards
Liz
Marine Super Store

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