Marine Super Store Reviews 

27,453
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,830 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the highly competitive prices, user-friendly online ordering procedures, exceptionally helpful customer service support, and remarkably fast shipping options that routinely meet expectations. Many enthusiastic buyers frequently appreciate the clear website navigation, thorough product information, and high-quality items that accurately match online descriptions and photographs. However, some people clearly mentioned occasional issues with delivery delays, communication gaps, and poor handling experiences caused by external shipping couriers. A small group of reviewers additionally noted specific challenges regarding limited stock availability, unexpected postage charges, or packages arriving significantly later than originally scheduled.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, highlighting that items are dispatched quickly... See more

Product

Customers had positive experiences with product, noting that items match descriptions and offer high quality... See more

Price

People report positive experiences with price, consistently finding items to be very competitively priced and... See more

Service

Consumers find service to be exceptionally positive, consistently praising the helpful sales team and prompt... See more

Order

Reviewers mention positive feedback about order processes, highlighting that the website is easy to navigate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shopped around for quite a while to find a TV antenna for my motorhome. Came across the one I wanted on Google being the Glomex Talitha and found the best price on marine superstore which even the lo... See more

Rated 5 out of 5 stars

Marine Superstore can rarely be beaten on price. Their delivery is superb. My most recent purchase was placed after the cutoff for next day delivery but it still arrived within 24 hours of my order.... See more

Rated 5 out of 5 stars

Easy to order online & very swift delivery, arrived next day in the morning which is excellent as I live in rural Dumfries & deliveries are usually slow up here. Ordered a xxxl/xxxxl life jacket for... See more

Rated 5 out of 5 stars

I needed a wetsuit and wetsuit boots, but wasn't sure what size would be best, so needed to order a few different ones to get it right. Marine Super Store were great in getting them to me on time and... See more


Company details

  1. Boat Accessories Store
  2. Marine Supply Store
  3. Sailing Store

Written by the company

Marine Super Store is a Portsmouth based chandlery that has been in business for over 30 years. We stock a wide range of technical clothing, marine electronics, general chandlery and safety products. Our 10,000 sq. ft. store is located in Port Solent Marina, where you can find our full range of stock on display. We have friendly knowledgeable staff ready to assist you and ample free parking. We operate our mail order and online sales from our warehouse / head office just outside Port Solent. We have live stock levels on our website and free UK mainland delivery on orders over £100.

Marine Super Store

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(27,453)

1,780 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Premium delivery?

I ordered a part on Saturday morning and paid for premium delivery as I was on vacation for a week and needed the part to use a boat. The part was in stock but only arrived on Thursday. I complained to the delivery company who advised that I should talk to the superstore. I reached out to the superstore by e-mail 4 days ago, saying that I was not impressed and have yet to hear back from them.

22 August 2026
Marine Super Store logo

Reply from Marine Super Store

Hello Mark,
Thanks for your review and I'm sorry about the delay in receiving your order.
You placed the order on Saturday 22nd, so it was despatched on Monday 24th for delivery on Tuesday 25th. Delivery was attempted on Tuesday, but the driver found the gate to be closed and no access available to the property. It was only after you had made contact with the courier and provided the gate code that the item was delivered.
We have searched our emails and I'm afraid we have not received any emails from you.
Kind Regards
Liz
Marine Super Store

Rated 5 out of 5 stars

Good customer service

Great contact and advice on various products. Very quick delivery but I had to get an alternative size quickly so bought the alternative and separately sent original but, very easy to do this and money refunded to my card immediately. GREAT customer service.

19 August 2026
Rated 5 out of 5 stars

This is a great company to buy from

This is a great company to buy from. Recently I realised that I had ordered the wrong size of mooring line compensators. The items had not yet been delivered and I contacted them to let them know my mistake. Katy told me to refuse the parcel when it arrived and they would arrange a full refund.I refused to accept the parcel when it arrived and I received a full refund a few days later.
Now that is exceptional service.

20 August 2026
Rated 5 out of 5 stars

Fantastic customer service

Marine Super Store were very responsive. Although the item I brought had an issue & I returned it their customer service was amazing & they refunded me very quickly. I will definitely use again because of their brilliant service.

20 August 2026

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