Mariner Insurance Reviews 

2,674
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight that securing boat insurance is exceptionally fast, remarkably straightforward, and entirely hassle-free to complete directly online. Consumers also deeply appreciate the extremely competitive policy pricing alongside prompt, professional, and genuinely caring customer service responses provided by the knowledgeable support team. However, some people mentioned that obtaining quotes or filling out online forms could occasionally require unexpected extra effort, mandatory surveys, or a bit more time. A few reviewers additionally noted instances where initial communication felt somewhat impersonal, dry, or certain staff interactions were less than fully welcoming overall.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting fast and responsive... See more

User experience

People report positive experiences with user experience, highlighting that the joining process is quick,... See more

Staff

Clients share satisfaction regarding the staff, noting that representatives are professional, incredibly... See more

Price

Users describe satisfaction with price, noting that rates are very competitive and quotes are sharp compared... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What made our experience awesome? Because we had no issues with arranging the insurance - on the website and through verbal and email communication. Everything was Plain Sailing! The costing was... See more

Company replied

Rated 5 out of 5 stars

1st ever claim after 40+ years boating and Mariner made it easy. Quick phone call, online claim, photo/s and quote for repair sent and within 48 hours had approval. Paid excess to repairer and Mariner... See more

Company replied

Rated 5 out of 5 stars

Very easy to get insurance sorted. Website was very easy to follow. I I bought my boat in Auckland and need to insure whilst being relocated to Nelson by a courier. Asked the question and got a replay... See more

Company replied

Rated 5 out of 5 stars

My previous insurer/ broker decided to drop all residential clients and focus on commercial insurance. Passed my account onto a large nz insurer, rates rose nearly 50%. Was recommended mariner insura... See more

Company replied


Company details

  1. Insurance Agency

Written by the company

Mariner Insurance has been offering Kiwis boat insurance in New Zealand for over a decade with specialist marine insurance cover for trailer boat, jet ski, yacht, launch, charter boat, construction, bluewater and transit. We are locally owned and are boaties too, so please get in touch for a quote.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(2,674)

340 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Choosing the right company

Although I had received a slightly cheaper quote from a company I had dealt with for years l made the decision to keep it. NZ based I have no qualms about how straight forward the process was

6 August 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Kevin, thank you for your fantastic feedback and for choosing Mariner. We're delighted that you chose to support a New Zealand-based insurer. It's great to hear that you found the process straightforward and easy from start to finish. We truly appreciate your trust and look forward to helping keep you on the water for many years to come - Welcome aboard!

Rated 5 out of 5 stars

Great balance between professionalism…

Great balance between professionalism and personal touch. Quick, clear and easy

12 August 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Clive, thank you for your great feedback. Great to hear that the Mariner team provided the right balance of professionalism and a personal touch, while making the process quick, clear, and easy. Welcome aboard, and thank you for choosing Mariner!

Rated 5 out of 5 stars

Our new McLay, Time Warp III - Heletme

What made our experience awesome?
Because we had no issues with arranging the insurance - on the website and through verbal and email communication. Everything was Plain Sailing!
The costing was reasonable and we know we are fully covered.
The best thing is we can enjoy our new boat knowing that we are protected.
Simple, quick, no hidden links.
Very happy and would recommend to other water buddies!

5 August 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Ann, thank you for your fantastic review! We're very happy to hear that arranging insurance for Time Warp III was such a smooth experience and that you found both our website and team easy to work with. It's great to know you can now enjoy your new McLay with confidence, knowing you're well protected. We truly appreciate your recommendation and wish you many happy and safe adventures on the water - Welcome aboard!

Rated 5 out of 5 stars

Ease of working with salesperson and…

Ease of working with salesperson and prompt after sales service

9 August 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi there, thanks for your review. We're pleased to hear you found the process easy and appreciated both the support from our team and our prompt after sales service. Thanks for choosing Mariner Marine Insurance - Welcome aboard!

Rated 5 out of 5 stars

Great communication and helpful

Great communication and helpful. Thanks

3 August 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Brett, thanks for your review. Great to hear the Mariner team are offering helpful and professional service. Welcome aboard!

Rated 5 out of 5 stars
Mariner Insurance logo

Reply from Mariner Insurance

Hi Kerry, thanks for your review! We're very happy to hear you've had another excellent experience with Mariner. Your continued support means a lot to us, and we look forward to helping you with your insurance needs for many years to come. Great to have you onboard!

Rated 5 out of 5 stars

Super easy

Super easy, couldn't be bothered doing it online so just rang up.

6 August 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Craig, thanks for your review. We're pleased to hear arranging your cover was easy and that our team could help over the phone. Welcome aboard!

Rated 5 out of 5 stars

Great service

Great service. Very easy to deal with , could answer all my questions very easily, and cheaper than standard insurances , with more cover.

29 July 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Jane, thanks for your review and kind words. We're happy to hear our team was able to answer all your questions and make the process easy and straightforward. It's especially great to know you found our cover comprehensive and competitively priced. Welcome aboard!

Rated 5 out of 5 stars

Esay to deal with and price was good…

Esay to deal with and price was good also

4 August 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Donald, thank you for your review! We're delighted to hear that you found our team easy to deal with and that we were able to provide competitive cover for your vessel - Welcome aboard!

Rated 5 out of 5 stars

Very professional quick and friendly

Very professional quick and friendly

29 July 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Brett, thank you for your review! We're happy to hear you found our service professional, friendly, and quick. We really appreciate your feedback and your support of Mariner - Welcome aboard!

Rated 4 out of 5 stars

Userfriendly

Userfriendly, very straight forward

28 July 2026
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Reply from Mariner Insurance

Hi there, thank you for your review. Great to hear you found our online service quick and easy to get cover in place. Welcome aboard!

Rated 5 out of 5 stars

Quick response to my enquiry

Quick response to my enquiry. Cost effective quote.
Thanks.

3 August 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi there, thanks for your review. We're pleased to hear you received a quick response and a competitive quote. We appreciate you taking the time to share your experience and thank you for choosing Mariner - Welcome aboard!

Rated 5 out of 5 stars
Mariner Insurance logo

Reply from Mariner Insurance

Hi Russell, thank you for your review. Glad to hear the Mariner Crew was able to help you with getting hassle free cover for your vessel - Welcome aboard!

Rated 5 out of 5 stars
Mariner Insurance logo

Reply from Mariner Insurance

Hi Mark, thank you for your review. We're happy to hear you found our service efficient. Providing prompt, straightforward support is what we strive for - we appreciate you taking the time to share your experience. Welcome aboard!

Rated 5 out of 5 stars

These guys understand boats


These guys understand boats and customer requirements.
Great service.

27 July 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Allen, thank you for your great review. We're happy to hear you found our team knowledgeable and that we were able to tailor cover to suit your needs. Thank you for choosing to insure with Mariner - Welcome aboard!

Rated 5 out of 5 stars

Were patient and responsive to request…

Were patient and responsive to request for quote and when issuing cover.

28 July 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Mark, thanks for your review and kind words. We're delighted to hear that you found the team patient and responsive throughout the quoting process and when arranging your cover. We appreciate your feedback and thank you for choosing Mariner Insurance - Welcome aboard!

Rated 5 out of 5 stars

Quick and easy to obtain necessary…

Quick and easy to obtain necessary cover at a competitive price.

24 July 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi there, thank you for your great review. We're happy to hear you found arranging your cover quick and easy, and that we could provide a competitive insurance solution for your needs. Welcome aboard!

Rated 5 out of 5 stars

Very easy and quick to get insurance sorted

Very easy to get insurance sorted. Website was very easy to follow. I I bought my boat in Auckland and need to insure whilst being relocated to Nelson by a courier. Asked the question and got a replay quickly stating its covered. All of this at a very reasonable price

21 July 2026
Mariner Insurance logo

Reply from Mariner Insurance

Hi Glen, thank you for your great review!
Great to hear you found our online service quick and easy to get competitive cover in place. We're glad we could provide the information you needed quickly and give you confidence that your vessel was covered during transit.
Thank you for choosing Mariner Marine Insurance - Welcome aboard!

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