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Marin Bikes Reviews 359

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TrustScore 4.5 out of 5

4.4

Bicycle Store
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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the outstanding build quality of the products, noting that items feel solid, responsive, and durable. Many consumers are impressed with the excellent value, finding that the company strikes a perfect balance between performance and price, making high-quality items accessible. The delivery service is often highlighted for its speed and efficiency, with many orders arriving much faster than expected. However, some customers also noted issues with their orders, including receiving damaged items or products with missing parts. A few other people also felt that the shipping costs were too high for small items, and some experienced difficulties with the return process or found the website's search engine for parts to be unhelpful.

What people talk about most

Product

Users describe positive interactions with product. Many customers love their Marin bikes, praising their... See more

Quality

Consumers find quality to be positive, often praising the build and materials. Many reviewers highlight the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping times, with some... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, with items... See more

Price

People report ambiguous experiences with price. Many customers praise the great prices, finding products to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was going to order the burgundy Marin hooded sweatshirt and a 2nd tech material tee shirt but wasn't getting free shipping or the 10% discount for signing up. Dropped them a message via the website ab... See more

Rated 5 out of 5 stars

Found a like new Larkspur 2 for my dad last fall and loved riding it myself on both paved and easier dirt trails. Such a great value proposition with the chosen components and the comfort was ex... See more

Rated 5 out of 5 stars

I bought a Marin bike thinking I’d casually cruise around the neighborhood. Instead, I accidentally became that guy who wears padded shorts and says things like “cadence” unironica... See more

Company replied

Rated 5 out of 5 stars

Purchased a few components from the website. Had an issue with a handlebar. Sent me a new one. No issues. Good quality. The pedals and grips are great. I bought the bike itself (bobcat trail 4)... See more

Company details

  1. Bicycle Store
  2. Bicycle Wholesale

Written by the company

Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

359 reviews

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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Polyester

Love the hoodie, but it’s 20% polyester. Website says 100% cotton. Meh.

27 December 2024
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Reply from Marin Bikes

So sorry to hear that, not really sure how we managed to do that. Please can you contact customer.service@marinbikes.com with your order number and we will get that sorted for you asap

Rated 5 out of 5 stars

Needed to identify a few missing parts…

Needed to identify a few missing parts for a new bike build. Their tech support was spot on as I sent them a picture of the bike frame and they quickly identified the correct parts and shipped them immediately. I have to say I was impressed that I had the parts in two days and they were exactly what I needed.

16 December 2024
Rated 1 out of 5 stars

Do NOT order direct from Marin unless you like issues

First bike I ordered online was processed, took my money. Two weeks later I was notified order was cancelled because they were sold out. Still showed available online. Ordered new bike that was one level down, but was $100 more expensive. Bike arrived four days late from the shown delivery date. Seat post clamp lever was loose inside the box and the other three pieces (nut, barrel, and bolt) were missing. Probably due to a large hole in the shipping box. During assembly of the rest of the bike, I found a spoke that was severely bent and loose - needs to be replaced. I got online to contact Marin to replace the missing parts. No way to call them. The only means to report damaged and missing items was an online template for general use. Waiting... I will never order another Marin that is directly shipped from the company.

1 December 2024
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Reply from Marin Bikes

Hi, we apologise for the situation, we never want to knowingly advertise a bike that doesn't exist, nor do we want to knowingly send a bike with issues to one of our valued customers. You have purchased a bike through our partner ExpertVOice, as per their terms and conditions, please can you contact them directly, they will be able to start the warranty process. We will get your issues resolved as quickly as possible through ExpertVoice.

Rated 2 out of 5 stars

A few things to mention here…

A few things to mention here…

1. There is no way to contact customer service via phone.
2. I sent an email requesting an update on my order and no one ever replied.
3. My bike did not arrive in the type of box that was mentioned in Marin’s YouTube channel, and the bike had chipped paint on the carbon fiber frame.

For a bike this expensive, I expected a better interaction with the company and a better product.

18 October 2024
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Reply from Marin Bikes

Hi, Apologies you have not had a great experience with your bike. As someone who purchased through one of our partners (expert voice) please can you contact them directly to start the warranty process.

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