Was going to order the burgundy Marin hooded sweatshirt and a 2nd tech material tee shirt but wasn't getting free shipping or the 10% discount for signing up. Dropped them a message via the website ab... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Found a like new Larkspur 2 for my dad last fall and loved riding it myself on both paved and easier dirt trails. Such a great value proposition with the chosen components and the comfort was ex... See more
I bought a Marin bike thinking I’d casually cruise around the neighborhood. Instead, I accidentally became that guy who wears padded shorts and says things like “cadence” unironica... See more
Company replied
Purchased a few components from the website. Had an issue with a handlebar. Sent me a new one. No issues. Good quality. The pedals and grips are great. I bought the bike itself (bobcat trail 4)... See more
Company details
Written by the company
Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.
Contact info
United States
- customer.service@marinbikes.com
- marinbikes.com
4.3
Excellent
362 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great bike
Great bike. I use it everyday as a commuter. The gear shifting is a little clunky but I’m hoping after some more break in time that gets better.
15 August 2024
Great bike at an awesome price
22 August 2024
Great experience with Marin
Perfect commuter bike, excellent value, shipped quickly. Clicked "Buy" on Sunday, was riding by Thursday. Thank you Marin!
20 August 2024
Professionalism at it's finest.…
Timely quick processing with quality packaging and shipping.
16 August 2024
I got my bike within 2 days of placing…
I got my bike within 2 days of placing the order.
8 August 2024
Marin San Anselmo DS2
Positives:
1 Good bike, feels comfortable.
Negatives:
1. Box came broken. It was also missing the toolkit. Fortunately I had my own kit so I was able to assemble the bike. But feels silly that i paid for the full package but did not receive the entire thing.
2. Bike chain was stuck and I had to wrestle it to remove. Bad packaging imo.
6 August 2024
Reply from Marin Bikes
Hi, sorry to see you have some issues. It seems you purchased your bike through Expertvoice, please contact them directly who can start a claims process with us
The bike is great as expected
The bike is great as expected, not my first Marin. Packed perfectly and assembly was a breeze. The power in this thing is so awesome. Just did a quick test run in the driveway and the pedal assist is perfect.
3 August 2024
The product was received and the…
The product was received and the technical support was useful
1 August 2024
I only received one of the 4 air…
I only received one of the 4 air fresheners I ordered because the packaging was loose. The metal sign arrived dented which is not ideal. I don’t want to waste resources mailing back. I love my Marin mountain bike that I ride year round to work so not that big of a deal but still a pain in the butt.
30 July 2024
Reply from Marin Bikes
Hi, so sorry to hear this. We have shipped you a replacement sign. Please feel free to message our customer service for any furtehr issues, so that we can resolve them as quickly as possible for you
I only need one bolt
It was like $40 including shipping for one bolt that I needed. I’ve snapped one and now bent one. I don’t think it should be this expensive to replace a bolt that warps under moderate use.
22 July 2024
Reply from Marin Bikes
please contact us on service@marinbikes.com so we can help resolve this issue
The shipment arrived on time and ready…
The shipment arrived on time and ready for assembly. I will give props the the packaging team at Marin bikes, because, the box looked as though it had been through a trip around the world a few times, but no parts missing or damaged on the inside and that's all that counts.
The bicycle rolls true and smooth, shifts effortlessly with the in-hub derailer and braking is a breeze with the hydraulic discs. We're excited for the family trip to Mackinac Island next week to christen teh two-wheeler officially!
9 July 2024
Reply from Marin Bikes
enjoy the trip
Wonderful pedals but poor service
Wonderful petals! Got to me quite quickly. However, wrong color and did not respond to email.
15 July 2024
Reply from Marin Bikes
please can you contact us on customer.service@marinbikes.com so we can resolve this for you
They sell bikes chipped as new
They sell bikes chipped as new. Apparently this is a common practice from Marin bikes because their paint job is bad.
15 July 2024
Reply from Marin Bikes
Hi, Sorry you have recieved a bike with damaged paint. Please can you work with your local dealer to fix it or email us on service@marinbikes.com
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.