marcusbikes.com Reviews 186

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, finding the staff to be professional, helpful, and knowledgeable, especially regarding Brompton bikes. People appreciate the fair pricing for both buying and selling, along with the seamless and quick transaction processes, including immediate payments. The products are frequently described as being in excellent condition, well-serviced, and accurately described, often exceeding expectations. However, some customers mentioned that the final price offered for their bikes was occasionally less than initially quoted, particularly when issues not visible in photos were discovered upon inspection.

What people talk about most

Service

Users describe positive interactions with service, highlighting the straightforward and professional selling... See more

Product

Reviewers highlight positive aspects of product. Customers consistently praise the excellent condition of the... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Price

Consumers consistently express satisfaction with the pricing. Many reviewers received competitive and fair... See more

Payment

Customers consistently note positive experiences with payment. Reviewers highlight the speed and efficiency... See more

Based on these reviews

Rated 5 out of 5 stars

Excellent selling experience. Marcus was knowledgeable, helpful and quick in his responses. Agreed a price and paid straight away following an inspection of my bike! It’s really refreshi... See more

Company replied

Rated 5 out of 5 stars

I was looking for a Brompton P Line so when one appeared on FB marketplace I was initially a little scam wary. However, after checking the website and speaking to Marcus himself I felt rest assured th... See more

Rated 5 out of 5 stars

Was selling relative's Brompton for sister-in-law after bereavement. Didn't want hassle of online market places. Found Marcus bikes on internet and followed straightforward procedure on their website... See more

Rated 5 out of 5 stars

Sold couple of Brompton to Marcus. Very professional and quick transaction. Marcus is easy to deal with and very professional in his approach when he is buying bikes. Fair price is always given and th... See more


Company details

  1. Used Bicycle Shop

Written by the company

Marcus’ Bikes specialise in the sales, repair & restoration of used bikes. We pride ourselves on providing the best supply of used bikes to the London market. As a company, we only source the highest quality parts, treating each bike like it were our own. Most bikes we get booked in for servicing/repairs are fixed on the same day and often they can be fixed on the spot. ​


Contact info

4.9

Excellent

TrustScore 5 out of 5

186 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent selling experience

Excellent selling experience.

Marcus was knowledgeable, helpful and quick in his responses.

Agreed a price and paid straight away following an inspection of my bike!

It’s really refreshing when somebody can do business like that! So many companies mess you around these days with an estimate or change their mind in person which leads to time wasted. You won’t get that from Marcus 👍🏻

Great service!

14 June 2025
Unprompted review
marcusbikes.com logo

Reply from marcusbikes.com

Thank you for your feedback! We're pleased to hear the sale process was smooth and communication was clear. It means a lot to a small local business like outs. It was a pleasure working with you, and we appreciate you choosing Marcus' Bikes!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

This place was an incredible find

This place was an incredible find. Really great friendly service, excellent communications throughout and the bike was delivered to my office!
Added bonus they accept cycle to work vouchers - great bike at a really great price. Thank you

24 July 2025
Unprompted review
marcusbikes.com logo

Reply from marcusbikes.com

Hi there - thank you so much for the kind feedback! We are thrilled to hear you found the sale process seamless, friendly, and that Cycle2Work voucher process worked well for you. Thanks for choosing Marcus’ Bikes!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Very helpful and easy - would recommend

Very easy process, continued to help afterwards as well. Everyone in the shop super knowledgable and helpful.

1 July 2025
Unprompted review
marcusbikes.com logo

Reply from marcusbikes.com

Thank you so much for your review! We’re glad we could make the process quick and straightforward for you. It was a pleasure helping you - wishing you all the best, and feel free to reach out anytime!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Best bike shop in SW

I would highly recommend going to Marcus Bikes. Marcus and the team are extremely knowledgeable, friendly and willing to help, offering customer service of the highest standard. I went in looking to buy a bike for an upcoming triathlon, having limited knowledge of what I needed - the team provided expert advice and matched me with a great bike, and helped with sizing and fitting pedals and bottle holders. Best bike shop in SW without doubt when compared to other recent experiences!

20 June 2025
marcusbikes.com logo

Reply from marcusbikes.com

Thank you so much for your kind feedback! We're pleased to hear the sale process was smooth and our team had the knowledge to help find you the perfect fit. It means a lot to a small local business like ours. It was a pleasure working with you, and we appreciate you choosing Marcus' Bikes!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Personalised experience

Marcus and his team provide a personalised service to finding the bike that fits well for you. I would highly recommend them.

19 June 2025
Unprompted review
marcusbikes.com logo

Reply from marcusbikes.com

Thank you for your five star review! We are thrilled to hear that our team had the customer service and knowledge to help find you the perfect fit. It means a lot to a small local business like ours. It was a pleasure working with you, and we appreciate you choosing Marcus' Bikes!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Awesome bikes and a wide range of…

Awesome bikes and a wide range of options to cater for any budget

21 June 2025
Unprompted review
marcusbikes.com logo

Reply from marcusbikes.com

Thank you for your five star review! We try our best to source a vast variety of Road, Gravel, and Brompton's of the highest quality so that everyone can find their perfect bike.

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Bike service for two bikes!

Marcus' team (and himself) are very friendly and professional. The whole process was quick and easy and we value their input and expertise on all things bike related. Good value for money from my perspective.

10 June 2025
marcusbikes.com logo

Reply from marcusbikes.com

Thank you for your five star review! We are thrilled to hear that our team had the customer service and knowledge to help find you the perfect fit. It means a lot to a small local business like ours. It was a pleasure working with you, and we appreciate you choosing Marcus' Bikes!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Popped in to buy an electric Brompton…

Popped in to buy an electric Brompton through the Cycle to Work scheme. Marcus was really knowledgeable and showed me a great selection of bikes. I felt confident with my purchase and will definitely be coming back.

23 June 2025
Unprompted review
marcusbikes.com logo

Reply from marcusbikes.com

Hi there - thank you so much for the kind feedback! We are thrilled to hear you found the sale process seamless, friendly, and that Cycle2Work voucher process worked well for you. Thanks for choosing Marcus’ Bikes!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Buying a Brompton

Contacted Marcus on a Sunday, had a beautifully running, good-as-new Brompton on Tuesday. Thank you!

17 June 2025
Unprompted review
marcusbikes.com logo

Reply from marcusbikes.com

Thank you for your five star review! We are thrilled to hear that you found the sale process quick and that we helped find you the perfect fit. It means a lot to a small local business like ours. It was a pleasure working with you, enjoy the ride!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Sold a Brompton and Pinarello F12

Sold a Brompton and Pinarello F12. No fuss no hassle! They did exactly as they said and transfered the funds immediately. I would recomend Marcus Bikes with high level of intergrity.

4 June 2025
Unprompted review
marcusbikes.com logo

Reply from marcusbikes.com

Thank you for your feedback! We're pleased to hear the sale process was smooth and communication was clear. It means a lot to a small local business like ours. It was a pleasure working with you, and we appreciate you choosing Marcus' Bikes!

– Marcus' Bikes Team 🚴‍♂️✨

Rated 5 out of 5 stars

Excellent transaction

I sent some photos and received a prompt clear fair offer for my bike, when I brought it in, they did an immediate check and I got an instant bank transfer. The whole process was clear, brief, and businesslike. No problems at all, and I would use Marcus Bikes again.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Very easy and smooth proces

Very easy and smooth process selling my bike. Even though it take a little longer to get reply due to their busy period I’m very happy with their service

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Fair pricing and prompt service

Marcus offered me a very fair price for my old Brompton, which was much better than the other second hand bike buying service I consulted online. Drop off at the shop in Clapham South was very straightforward and the money was in my account straight away. Would highly recommend.

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Safe and easy bike sale option

Sold couple of Brompton to Marcus. Very professional and quick transaction. Marcus is easy to deal with and very professional in his approach when he is buying bikes. Fair price is always given and the transaction is seamless. This avoids all scams etc that one faces when dealing with unknown buyers on social media platforms. Would definitely go to Marcus again if I had to sell any of my bikes.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

Day I got my baby bike

From day one my bike had problems with breaks ! Come back to Markus claiming nothing wrong after one year been to 3 different mechanics he used broken part . 5000£ plus not much use my baby and another 1000£ to replace parts and I have pic what u put into my baby . Not recommended at all

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - carried out quickly by a very friendly team! My bike is riding a lot smoother now - will definitely use Marcus Bikes again

18 May 2025

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