Designing and ordering my Map was so easy. It arrived quickly too. I bought for my friend's wedding and the absolutely loved it. I will definitely be back for some Christmas pressies!
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Review summary
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What people talk about most
Reviews shaping this summary
Perfect gift! Web site easy to navigate. Quick efficient delivery and brilliant quality. Definitely recommend and will use this company again . Thank you Maps For Moments.
Company replied
Awesome company! Was very happy with the map plaque I bought for my wife for Valentine’s Day. She loved it! Accidentally clicked on something I didn’t intend when purchasing & they were able to fix... See more
Company replied
I can't recommend Maps for Moments enough. I brought a star map for my wife as a Christmas present and unfortunately the frame was damaged upon delivery, we saw that it was due to the delivery company... See more
Company replied
Company details
Written by the company
Personalised Night Sky Star Maps From Our UK Website, Fast Delivery & UK Support 7 Days a Week. Buy Your Personalised Star Map Gift & Customise online. Live chat, Freephone & Fast Email Reply Support
Contact info
W2 Business Centre, Wellington Street,, CF11 9BE, Cardiff, United Kingdom
- 08000 23 54 52
- support@mapsformoments.co.uk
- mapsformoments.co.uk
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I had a little query about postage fees…
I had a little query about postage fees which was responded too quickly, product turned up very quickly and I love the quality …thank you
20 November 2024
Reply from Maps For Moments
Thank you for your review, Jonathan. It’s wonderful to know that your personalised night sky product arrived promptly and met your expectations. - Kim, CS
Startastic!
So professional and helpful. I would definitely recommend this company.
19 November 2024
Unprompted review
Reply from Maps For Moments
Thank you for your review! We're absolutely delighted to hear that the service you received exceeded your expectations, and we hope you’re happy with your Maps For Moments star map. - Kim, CS
Excellent Customer Service
An excellent customer service experience. There were difficulties in translating my order into an online purchase but the Maps for Moments staff fixed it for me. They were kind and knowledgeable. I cannot recommend them highly enough and if the occasion arises, I will certainly buy again.
15 October 2024
Reply from Maps For Moments
Thank you so much for your kind words! We’re delighted that our team could help and that you had such a positive experience when creating a night sky gift with us. We look forward to assisting you again in the future! - Kim, CS
Brilliant item but item was slightly…
Brilliant item but item was slightly bent (damaged) on arrival
11 October 2024
Reply from Maps For Moments
Thank you for your review, Matthew! We’re thrilled to hear you were over the moon with your gift. If you ever need any assistance at all with an order, our team is here for you 24/7 via live chat, email, or phone. Please don't hesitate to reach out. We're always happy to help! - Kim, CS
Fantastic customer service after poor start
There were initially issues with the Maps For Moments Groupon code and the frame being damaged, but due to their excellent customer service they completely turned things around. It's fantastic to use a company that delivers fantastic customer service when required and that you can trust 100%.
18 October 2024
Reply from Maps For Moments
Thank you for your review, David. We’re very sorry to hear that our service did not meet our usual high standards and that you were charged for delivery at checkout. I can see that this issue has been addressed with our team, and a refund has been processed for you. Additionally, we’ve also taken care of your concerns regarding the frame. To ensure all of your concerns have been fully resolved, a member of our team will reach out to you shortly. - Kim, CS
The map arrived really quickly and…
The map arrived really quickly and looked amazing. So easy to use the website.
9 September 2024
Reply from Maps For Moments
Thank you for your wonderful feedback! We're so glad to hear that your map arrived quickly and that you had a seamless experience with our website. Enjoy your Night sky gift! - Kim, CS
Great product but slight order issue…
The product was as described and my girlfriend loved it. Delivery time was fine as well. The only reason for not 5 stars was that I received a black frame instead of the white one that I ordered. However this was dealt with very quickly and professionally by Amelia.
23 September 2024
Reply from Maps For Moments
Thank you for your review, Mathias! We're delighted to hear your girlfriend loved her Maps for Moments gift. While we apologize for the frame mix-up, it's great to know our customer service team was able to help resolve it swiftly. - Kim, CS
Beautiful map, great customer service
Beautiful map, also I needed an amendment to the text and this was sorted very quickly via the online chat on the website. Fast delivery too.
2 August 2024
Reply from Maps For Moments
Thank you for your review, Emma. We are thrilled to hear that you are over the moon with your map. We work hard every day here at Maps For Moments to ensure that our service is the best it can be for every customer, so feedback like this really does mean everything to us! - Kim, CS
Item got lost in transit still have nor…
Item got lost in transit still have nor received my order
7 August 2024
Reply from Maps For Moments
Thank you for your review, Sally! We sincerely apologize that, despite prompt dispatch, your package was lost in transit. We're glad to see that a new package was shipped out to you and has since been received. A member of our team will be in touch with you shortly to see if we can assist you further. - Kim, CS
Cost a lot for the quality of the product…
Cost a lot for the quality of the product in my opinion. The graphics had visible pixel, the paper was thin and it came in the most limited protective packaging. At check out it asked if you wanted to pay extra in case it arrived damaged and in hindsight this felt like such a manipulation of the fact that the company knew their packaging was shoddy. The product you're paying for arriving undamaged should be a guarantee rather than an way of making more money. Also I feel that if the company really cared about and was proud of the product, surely they would be devastated if it arrived damaged?!. It's a shame as it's a lovely idea but sadly the execution was like they didn't want to spend out to make it something really special.
26 June 2024
Reply from Maps For Moments
Thank you for your review, Jo! We're ever so sorry to hear that your map fell short of your expectations. On our website, we offer shipping protection as an optional addition to ensure peace of mind while your order is in transit. We can see that this option was not added to your order; however, we are always committed to ensuring the products you receive reach our high standards. A member of our team will be in touch with you shortly to assist you further. - Kim, CS
Reply from Maps For Moments
Thank you for your review, Mr Thomas. Providing a positive customer experience is one of our top priorities and we're glad that we were able to meet your expectations. - Kim, CS
Reply from Maps For Moments
Thank you for your review, Terry. I'm over the moon to hear how happy you are with your star naming and your experience overall.- Kim, CS
Reply from Maps For Moments
Thank you for your review, Connor. We appreciate your review, personalising a night sky poster for someone special is a great personalized gift idea! - Kim, CS
Reply from Maps For Moments
Thank you for your review, Tracy. We work hard every day here at Maps For Moments to ensure that our service is the best it can be for every customer, so feedback like this really does mean everything to us! - Kim, CS
Reply from Maps For Moments
Thank you for your review, Annamarie! We're ever so thrilled to hear that you were pleased with your personalised star map! - Kim, CS
It is a beautiful memory for us
It is a beautiful memory for us. And it would be a nice gift if you give it to someone. I like it a lot and it looks very nice in our room 🤩
7 March 2024
Reply from Maps For Moments
Thank you for your review, Gjovana! We think that personalising a night sky poster is such a special thing to do, and I'm so glad to hear that you agree! - Kim, CS
Ordered this february 6th
Ordered this february 6th, it’s currently march 20th and i’ve still not received my parcel, i have emailed multiples times and heard nothing back, complete waste of money, do not use this site
20 March 2024
Unprompted review
Reply from Maps For Moments
Thank you for your review, Dylan! I'm terribly sorry to hear that you have not yet received your order. As we are unable to locate an order or correspondence matching your name for this date, we will reach out to you via Trustpilot to obtain an email address so that we can assist you accordingly. - Kim, CS
Great service thank you xx
8 February 2024
Reply from Maps For Moments
Thank you for your review Sarah. We appreciate your review, personalising a night sky poster for someone special is a great personalized gift idea! - Kim, CS
Ok this was a super special momento
Ok this was a super special momento. We got one for our first wedding anniversary and it’s just beautiful!
25 January 2024
Reply from Maps For Moments
Thank you so much for your review Nicolle. We're delighted to hear that your personalized map made your first wedding anniversary even more special. Ir's heartwarming to know that our maps could represent such a meaningful moment in your life. - Kim, CS
Reply from Maps For Moments
Thank you for your review. I'm so pleased to hear that you love our unique space themed gifts and that your personalised map arrived in good time! - Kim, CS
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