Designing and ordering my Map was so easy. It arrived quickly too. I bought for my friend's wedding and the absolutely loved it. I will definitely be back for some Christmas pressies!
Company replied
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Review summary
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Reviews shaping this summary
Perfect gift! Web site easy to navigate. Quick efficient delivery and brilliant quality. Definitely recommend and will use this company again . Thank you Maps For Moments.
Company replied
Awesome company! Was very happy with the map plaque I bought for my wife for Valentine’s Day. She loved it! Accidentally clicked on something I didn’t intend when purchasing & they were able to fix... See more
Company replied
I can't recommend Maps for Moments enough. I brought a star map for my wife as a Christmas present and unfortunately the frame was damaged upon delivery, we saw that it was due to the delivery company... See more
Company replied
Company details
Written by the company
Personalised Night Sky Star Maps From Our UK Website, Fast Delivery & UK Support 7 Days a Week. Buy Your Personalised Star Map Gift & Customise online. Live chat, Freephone & Fast Email Reply Support
Contact info
W2 Business Centre, Wellington Street,, CF11 9BE, Cardiff, United Kingdom
- 08000 23 54 52
- support@mapsformoments.co.uk
- mapsformoments.co.uk
4.1
Great
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Poor quality necklace
Poor quality necklace, very underwhelming, with a random product code on the back, looks like it arrived from Temu.
23 June 2025
Reply from Maps For Moments
Thank you for your review, Hannah! We're ever so sorry to hear that the necklace you received has fallen short of our high standards. Please rest assured that we are committed to investigating this matter and assisting you further. A member of our team will be reaching out to you shortly to help resolve the issue. If you could kindly keep an eye on your inbox, that would be most appreciated. - Kim, CS
Thank you again for bringing this to our attention.
Had an issue with first delivery…
Had an issue with first delivery arriving damaged, the company was brilliant and sent a replacement immediately. However the replacement frame still has arrived with chips out of the black paintwork so I think maybe it's just a really poor quality frame. Really disappointed
14 May 2025
Reply from Maps For Moments
Thank you for your review, Kelly. We're truly sorry to hear that your order arrived damaged. While we're glad our team was able to assist you promptly, it's disappointing to learn that the replacement frame still didn’t meet expectations.
We want you to be happy with your gift, and a member of our team will be in touch shortly to support you further. Please keep an eye on your inbox for our email. - Kim, CS
I'm really happy with my map
I'm really happy with my map. It's exactly what I expected. I think the price is probably a bit high for what you get, but I'm happy either way, as it was a gift for my partner and she was delighted.
16 April 2025
Reply from Maps For Moments
Thank you so much for your review! We're absolutely thrilled to hear that you were happy with your purchase and that your partner was over the moon with her personalised night sky gift. – Kim, CS ✨
Easy to order and excellent customer…
Easy to order and excellent customer service. I made a typo on some text and it was rectified within hours. Really pleased.
19 April 2025
Reply from Maps For Moments
Thank you for your review! I’m so glad to hear you had such a positive experience with Maps for Moments—from ordering and delivery to the product itself :) - Kim, CS
Excellent service
Excellent service and a beautiful bespoke gift. Ordered on a Sunday delivered on the Wednesday.
7 April 2025
Reply from Maps For Moments
Thank you for your wonderful review, Sandra! We're absolutely thrilled to hear that your purchase from Maps for Moments exceeded your expectations — both in quality and in delivery speed. Your kind words mean the world to us! - Kim, CS
Good quality, arrived when stated
Got one for my mother's 70th. She is very pleased with the quality.
Item arrived in specified time and quality was good so I am happy with the whole process.
14 March 2025
Reply from Maps For Moments
Thank you so much for your feedback! We’re thrilled to hear your mum loved her 70th gift and that you were happy with the quality and delivery. It’s always a joy to know our personalised night sky pieces help make special moments even more memorable. - Kim, CS
Crap frame / plastic don’t buy - scratched
Crap frame / plastic -
Broken and scratched
Awful
No response re emails or bot chat to get my money back
Gone to the bank to get a refund
Do not buy
5 April 2025
Reply from Maps For Moments
Thank you for your review, Sara.
We’re ever so sorry to hear that your gift arrived in a condition that didn’t meet our usual high standards. We can see that our team responded promptly to your emails, but it looks like we haven’t received a reply just yet. When you have a moment, could you kindly check your spam or junk folder in case our messages were misdirected? A member of our team will also be reaching out again shortly, as we’re keen to ensure this is resolved for you as quickly as possible. - Kim, CS
My delivery never arrived Apparently…
My delivery never arrived Apparently Royal Mail mis-delivered to a totally different address. The company refused to send out a replacement until I have chased Royal Mail for a number.
Ridiculous customer service and I will not recommend.
4 March 2025
Reply from Maps For Moments
Thank you for your review, Rob! We're very sorry to hear that your initial order wasn’t received, but we truly appreciate your help in providing a complaint reference. We're glad to see this has since been resolved and that a replacement has arrived. A team member will be reaching out shortly to check if there's anything else we can do to assist you. - Kim, CS
Good customer support and nice impression quality
13 February 2025
Reply from Maps For Moments
Thank you for your review, Nicolas! We're delighted to hear that you were pleased with your Night Sky gift and hope the recipient loved it just as much! - Kim, CS
Reply from Maps For Moments
Thank you for your review, Ann! We're absolutely thrilled to hear that you are pleased with your Night sky gift. - Kim, CS
Reply from Maps For Moments
Thank you for your wonderful review! We believe that personalizing a night sky poster is such a meaningful gift, and we’re thrilled to hear you agree it’s truly one-of-a-kind. If you have any concerns about the frame, please don’t hesitate to reach out to our team with photos—we’ll be more than happy to assist and find a solution for you. - Kim, CS
Brilliant overall
Fast delivery, beautiful product, made I've got an anniversary gift and they loved it
21 December 2024
Reply from Maps For Moments
Thank you for your review. Whatever the occasion, creating a Constellation poster for a loved one truly is a unique and special gift to give. We're thrilled to hear how well received it was. - Kim, CS
The perfect gift
Paid extra for fast delivery and came pretty much the next day. Quality of frame and picture is amazing.
28 November 2024
Reply from Maps For Moments
Thank you for your review. I’m so pleased to hear that you had such a positive experience with maps for Moments, from ordering and delivery, to the product itself :) - Kim, CS
Reply from Maps For Moments
Thank you for your review, and for creating a Night sky gift with us. - Kim, CS
Excellent Advice and Suppoet
Very helpful and prompt in amending order, due to error on my part and helpful in answering questions to ensure order correct.
11 December 2024
Reply from Maps For Moments
Thank you for your review, Michelle. I'm over the moon to hear how happy you are with the customer service that you received. We always aim to offer the five star service you deserve at Maps for Moments! - Kim, CS
Super cute and came really quick
Super cute and came really quick, had some blue felt tip mark on the frame when I opened it but easily wiped off.
3 December 2024
Reply from Maps For Moments
Thank you for your review, Georgia. I'm so pleased to hear that you love our unique space themed gifts :) - Kim, CS
Probably my fault but the date is not…
Probably my fault but the date is not correct. 34 years out of date. .
Font really now of its correct but looks amazing.
2 December 2024
Reply from Maps For Moments
Thank you for your review, Robert!
We’re delighted to hear that the design of your Map for Moments poster has exceeded your expectations! However, we’re sorry to learn about the error on the date.
Our dedicated support team is available 24/7 and will be happy to assist you in making the necessary amendment. We’ll be reaching out shortly with details on how we can resolve this for you promptly. - Kim, CS
I was very disappointed in the quality…
I was very disappointed in the quality of the map and especially the frame .... I am sorry to post a less than good review
18 November 2024
Good experience with really fast…
Good experience with really fast delivery. Only negative did not respond to email about an address change
11 November 2024
Reply from Maps For Moments
Thank you for your review, Elita! We're glad to hear you were happy with the overall experience and the speed of delivery. After checking our system, it seems the email you mentioned may have been misdirected, unfortunately. Please don’t hesitate to reach out if there’s anything further we can assist you with. You can contact us via the live chat on our website or by phone—our team is available 24/7 and always happy to help. - Kim, CS
Reply from Maps For Moments
Thank you for your review, Sarah! A personalised night sky is a perfect way to celebrate where you’ve been and the memories you've created. We're thrilled that you are pleased with your map! - Kim, CS
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