Mapmymole Reviews 

336
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally prompt service, thorough medical evaluations, and professional staff who consistently make them feel welcome, informed, and completely supported throughout the process. Many people shared how wonderfully easy it is to receive quick assessments and helpful guidance without experiencing long, frustrating waiting lists. However, some people mentioned that navigating external referrals and coordinating results directly with traditional doctor surgeries presented occasional procedural challenges. Reviewers also noted that while the overall journey is remarkably smooth, certain minor aspects of the initial booking setup could be further streamlined.

What people talk about most

Service

Consumers find service to be positive, highlighting efficient, professional care and exceptionally fast... See more

Response time

Reviewers mention positive feedback about response time, expressing high satisfaction with the fast service.... See more

Staff

Users describe positive interactions with staff, highlighting that team members are very friendly,... See more

User experience

Reviewers highlight positive aspects of user experience, praising the efficient, straightforward process and... See more

Customer service

People report positive experiences with customer service, expressing deep satisfaction with the prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very informative, looking carefully at moles and saying which ones she would send off to be looked at . Reassured me about all the others , and telling me there would be a six month follow up to keep... See more

Company replied

Rated 5 out of 5 stars

Very professional service. Fast results. Only criticism (when my mole was thought to need further investigation) is that this isn't done directly with the GP surgery. The patient has to share the info... See more

Company replied

Rated 5 out of 5 stars

The reports were thorough. A very speedy response with results and reports sent via email in 2 days. Also received follow up calls after receiving reports asking if I can keep them updated on my progr... See more

Company replied

Rated 5 out of 5 stars

The company were so quick to get back to me one day after I had seen someone about about the situation. Gave me a follow up call lovely lady on the phone made you feel at ease gave me information feel... See more

Company replied


Company details

  1. Health Consultant
  2. also in
  3. Diagnostic Center
  4. Medical Diagnostic Imaging Center
  5. Self-Service Health Station

Written by the company

Get your mole checked by UK consultant dermatologists from the comfort of your own home. Map My Mole is the first app to include a certified Class 1 medical device with the service. Our bespoke dermoscope also called a dermatoscope attaches straight to your smart phone, allowing you to capture the detailed images needed by our experts. Our dermatoscope ensures our experts are compliant with the British Association of Dermatologists guidance on teledermatology. From first ordering your lens to receiving a report can take as little as 48 hours*. Our easy to use mobile app will guide you through the process of creating a mole submission for you or a family member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

336 reviews

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4.9

All reviews

(336)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Heard back very quickly!

I went to see Amy Gordon for a mole removal and she used Map My Mole to check my mole was safe to remove before going through with it. I got my answer from them very quickly. The app is great!

25 March 2025
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Reply from Mapmymole

Thank you so much for this positive review!😊

Rated 5 out of 5 stars

Wonderful service

Super efficient service and even called me to check on progress. Can’t recommend more
Thank you

1 April 2025
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Reply from Mapmymole

Thank you so much!😇

Rated 5 out of 5 stars

Excellent service with fast and…

Excellent service with fast and accurate reports. 5 Star from us at body perfection 😀. Hollies communication and advice has been
Amazing

2 March 2025
Unprompted review
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Reply from Mapmymole

Thank you so much, team! Really appreciate it. 🤩

Rated 5 out of 5 stars

Amazing service in our clinic at Body…

Amazing service in our clinic at Body Perfection. Reports are back the same day on most reports. Very detailed reports and reassured so many of our clients.

Love this service so far! Really recommend.

Holly is amazing and always on hand for help! Thanks Holly your a star.

3 April 2025
Unprompted review
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Reply from Mapmymole

Thank you so much, team! Really appreciate it. 🤩

Rated 5 out of 5 stars

Map my mole is amazing

Map my mole is amazing, fast results and has helped one of my clients in identifying a cancer! Saving lives

30 March 2025
Unprompted review
Mapmymole logo

Reply from Mapmymole

Thank you so much for raising more awareness around this topic!🤩

Rated 5 out of 5 stars

What a fabulous service !

What a fabulous service !
I used Map My Mole for a small lesion I had on my nose and the report came back very very quicky as suspected Actinic Keratosis.
( a pre cancerous lesion)
I made a GP appointment as recommended by MMM and took my report .
I have now had this treated and stopped it developing into something more sinister .
Thank you so much to this service and I would highly recommend .
5 star service *****

1 April 2024
Unprompted review
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Reply from Mapmymole

I am so pleased to hear this has now been sorted for you! Thank you for this review.😊

Rated 5 out of 5 stars

Excellent service

Absolutely fantastic service. As a clinic we can comfortably put policies in place to ensure whatever lesion we decide to remove, that it has been checked by a dermatologist and it gives us the reassurance we are offering a safe service. Reporting is always quick and even sometimes it has been within hours. Both my staff and our patients are delighted with the service and Id recommend it to anyone offering any form of lesion removal,

1 April 2025
Unprompted review
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Reply from Mapmymole

Thank you so much for this positive review!🤩

Rated 1 out of 5 stars

Misleading

Very misleading. Entered all my details, hoping for this 'free' lens and then it takes you to a payment screen asking to pay a £99 fee for a FREE LENS. No thank you, A scam and extremely misleading!!!

27 March 2025
Unprompted review
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Reply from Mapmymole

We apologise for any confusion regarding our service. The NHS pilot scheme offers a complimentary lens; however, it is available only through a limited number of participating surgeries. Our home test kit service is a separate, chargeable option. Please feel free to contact our team, and we would be happy to help you further.

Rated 5 out of 5 stars

Fabulous Service

Quick service from skinlab to get me seen, then very quick turn around from yourself with the results which put my mind at rest.thank you

3 March 2025
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Reply from Mapmymole

So pleased you have been satisfied with our service.😇

Rated 2 out of 5 stars

Not good

Not worth it. Don't waste your time.

5 March 2025
Unprompted review
Mapmymole logo

Reply from Mapmymole

Dear William,
We have tried to contact you but you have not responded. We can find no record of you as a patient of our service. If this is a genuine review, please get in touch with our team using support@mapmymole.com and we investigate your case further. Thank you.
Best wishes
The Map My Mole Team

Rated 5 out of 5 stars

Excellent service

I had some moles mapped and was thoroughly impressed with the quick and great service. Can recommend for anyone wanting a check up.

27 February 2025
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Reply from Mapmymole

Thank you for this positive feedback!🤩

Rated 5 out of 5 stars

Great service

I had my results back within 24hrs . Brilliant service

1 March 2025
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Reply from Mapmymole

Thank you for leaving this positive review. 😇

Rated 5 out of 5 stars

Check your Moles

Brilliant service from start to finish! Dr Siobhán at Bedeque Medical Clinic noticed an unusual mole on my ear lobe when I was in clinic receiving cryotherapy on my skin tags. She explained the process to me and indicated that she could get it checked and have a report from a Consultant Dermatologist within 48hrs. As I was already in clinic I thought I may as well. It’s a good job I did my report came back within the hour, informing me my ‘mole’ was suspicious and could be a melanoma! Dr Siobhán contacted me and guided me through the next steps, she referred me to my GP and I had an appointment the next day. The GP agreed and on the strength of the referral from Dr Siobhán at Bedeque Medical Clinic and the report from Map My Mole I have been referred under a 2 week rule to the local Dermatologists in my area. I can’t even think what could have happened if Dr Siobhán hadn’t said anything and didn’t use Map My Mole as I would have never gone to my GP to have it checked. I have a journey ahead but I am grateful to Dr Siobhán and Map My Mole. Get them Checked!! It could save your life

27 February 2025
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Reply from Mapmymole

Thank you for taking the time to leave us a review. We will keep in touch with Dr Siobhán to follow your outcome, best wishes from all the team here.

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