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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and speed, often receiving results and reports within hours or a day. Many highlight the professionalism and helpfulness of the staff, noting their ability to put people at ease and provide clear information. The user experience is frequently described as easy and streamlined, making the process of getting moles checked convenient and stress-free. However, some customers also noted that the process for further investigation could be more integrated with GP surgeries, expressing concern about potential delays and additional costs to the NHS in certain situations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

Response time

Consumers consistently report positive experiences with response times. Many reviewers highlight the speed of... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being... See more

User experience

People report positive experiences with the user experience. Customers found the process very simple,... See more

Based on these reviews

Rated 5 out of 5 stars

I visited the Cindy Knight Clinic in Hildenborough, Kent and found the whole map my mole process from start to finish brilliant. I very quickly had the results from a consultation dermatologis... See more

Company replied

Rated 5 out of 5 stars

I am a clinic owner who recently onboarded with Map my Mole. Yesterday I submitted my clients mole for review and we had her report back in 45 minutes. In this instance the mole does require further... See more

Company replied

Rated 5 out of 5 stars

I bought the camera adaption, which included 3 mole checks, included in the price. It turned up in no time and I was constantly notified on its whereabouts. I uploaded a picture at about 6:45 in the m... See more

Company replied

Rated 5 out of 5 stars

Very professional service. Fast results. Only criticism (when my mole was thought to need further investigation) is that this isn't done directly with the GP surgery. The patient has to share the info... See more

Company replied


Company details

  1. Health Consultant
  2. Diagnostic Center
  3. Medical Diagnostic Imaging Center
  4. Self-Service Health Station

Written by the company

Get your mole checked by UK consultant dermatologists from the comfort of your own home. Map My Mole is the first app to include a certified Class 1 medical device with the service. Our bespoke dermoscope also called a dermatoscope attaches straight to your smart phone, allowing you to capture the detailed images needed by our experts. Our dermatoscope ensures our experts are compliant with the British Association of Dermatologists guidance on teledermatology. From first ordering your lens to receiving a report can take as little as 48 hours*. Our easy to use mobile app will guide you through the process of creating a mole submission for you or a family member.


Contact info

4.9

Excellent

TrustScore 5 out of 5

271 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy to arrange and and the service was…

Easy to arrange and and the service was very quick. My pharmacy provided the service and I had the results within 3 hours. Thankfully nothing to worry about. Took.out all the stress and waiting for a GP appointment.

2 April 2026
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Reply from Mapmymole

Thank you for your feedback. We’re pleased to hear the service was easy to arrange and that you received your results so quickly. It’s great to know it helped reduce stress and avoid waiting for a GP appointment.😊

Rated 5 out of 5 stars

Thank you for your Service mapmymole!

I was very happy with the service I received and the speed by which the results of the test came back. I would recommend the service to any friend and family member if the need arises.

1 April 2026
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Reply from Mapmymole

Thank you for your kind feedback. We’re delighted to hear you were happy with the service and the speed of your results. It means a lot that you would recommend us to your friends and family, and we’re glad we could support you.💙

Rated 5 out of 5 stars

Fast and efficient

Fast and efficient, excellent clear and informative report. Good follow up.

31 March 2026
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Reply from Mapmymole

Thank you for leaving this positive feedback😊

Rated 5 out of 5 stars

I visited the Cindy Knight Clinic in…

I visited the Cindy Knight Clinic in Hildenborough, Kent and found the whole map my mole process from start to finish brilliant.

I very quickly had the results from a consultation dermatologist sent through via email. Felt very relieved upon seeing the results - it’s so important to get any moles/lesions of concern checked!

I wouldn’t hesitate to use again in future!

30 March 2026
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Reply from Mapmymole

Thank you for your lovely feedback. We’re so pleased to hear you had a great experience from start to finish and that receiving your results quickly gave you peace of mind. It’s really important to get any concerns checked, and we’re glad we could help. We’d be happy to support you again in the future.😇

Rated 5 out of 5 stars

This excellent service was very prompt…

This excellent service was very prompt with emailing the results and because I needed prompt follow up with a face to face appointment with a dermatologist, they rang me to make I understood what I had to do next.

30 March 2026
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Reply from Mapmymole

Thank you for your kind feedback. We’re glad you found the service prompt and helpful, and that our team could support you with the next steps.😊

Rated 5 out of 5 stars

peace of mind

I had concerns about a mole for a while. I had made tentative enquiries about private assessment, but it was exorbitantly expensive. The Mapmymole assessment is both affordable and extremely easy. A very quick appointment, assessment of skin in general, photos of problematic mole and then an email reply with a professional assessment made by a consultant dermatologist - all within a few hours. Mine was fine. So all in all I'm extremely pleased with the service.

30 March 2026
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Reply from Mapmymole

Thank you for sharing your experience! We're really glad to hear you found the process quick, affordable, and reassuring. It's great that everything turned out fine, and we appreciate your kind words about the service.😊

Rated 5 out of 5 stars

Timely

Timely, professional service, highly recommend

30 March 2026
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Reply from Mapmymole

Thank you for your kind words!🤩

Rated 5 out of 5 stars

I had my results back within 24 hours…

I had my results back within 24 hours and even had a phone call to make sure I had received them, enabled me to get a fast track referral with my GP. Would recommend for anyone concerned about a skin lesion

2 March 2026
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Reply from Mapmymole

So pleased you had a smooth process not only with us but with your GP practice as well.💙

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