"Overall, a solid experience with Maple Prime. My bottle of YSL Y Le Parfum arrived quickly and is 100% authentic, which is the most important thing. My only note is that the website images showed th... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I dont recall it smelling anything like what I smelled on the person that was wearing it & he told me this was the name of the fragrance.. Its tolerable but the scent I was smelling on him was more... See more
Company replied
Shipping took a little bit longer than I would have liked but amazing customer support! I emailed with my concerns and immediately got a response. Multiple support reps emailed me and were tracking my... See more
Company replied
Excellent customer service! I emailed Katiuska on multiple occasions and always got a prompt reply back. She was very professional and went the distance. Spoke to Mary I believe on the phone once an... See more
Company replied
Company details
Written by the company
Welcome to Maple Prime - a one-stop-shop for discount cosmetics, original perfumes and colognes at attractive prices. Maple Prime was launched with the goal of becoming America’s No.1 perfume and fragrances e-commerce store, and the home of discount cosmetics online. Choose from our enormous selection of fragrances, cosmetics, as well as skincare, haircare, and nail care products. Our fantastic range includes both men and women’s fragrances and body care products. In addition, we stock a full selection of deodorants, shampoos, hair treatments, and styling products, and much, much more.
Contact info
1701 East Elizabeth Avenue, 07036, Linden NJ, United States
- +18552414200
- support@mapleprime.com
- mapleprime.com
3.9
Great
209 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Maple Prime
Thanks for the wonderful feedback! We're excited you appreciated our quick shipping and genuine fragrances. Your satisfaction is our priority! Looking forward to serving you again!
Great support!
Even with payment problems they provided a great support and I could buy my product. Thanks!
7 October 2024
Reply from Maple Prime
Thank you so much for this 5-star review. We really appreciate you being a customer. Looking forward to being of service to you again.
Great service!
10 October 2024
Unprompted review
Reply from Maple Prime
Thank you so much for this 5-star review. looking forward to serving you again!
Amazing seller!
Great experience buying from this seller! Excellent product, great customer service and response time, and easy to communicate with for any questions.
30 September 2024
Unprompted review
Reply from Maple Prime
Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again.
Top service
Top service, fully stocked and fast delivery!
Highly recommended
29 September 2024
Unprompted review
Reply from Maple Prime
We’re delighted to hear you loved your experience with us! Thanks for choosing us and recommending our business.
Great experience
Great experience, smooth turnaround time and great customer service
10 January 2024
Unprompted review
Reply from Maple Prime
Thank you for sharing your positive experience! We are really glad that you enjoyed our service looking forward to serving you again!
Maple Prime is the BEST
Maple Prime is the BEST
Service, attention and everything else needed for an amazing experience!
Truly a great company
18 September 2024
Unprompted review
Reply from Maple Prime
Thank you for the wonderful feedback! We look forward to serving you again.
It was a pleasure to order by this…
It was a pleasure to order by this company.
Gr8 customer service!
Fast shipping.
And great prices!
25 September 2024
Unprompted review
Reply from Maple Prime
We appreciate you taking the time to give your feedback and look forward to serving you again in the future!
Best value and customer satisfaction!
Always come out satisfied. They really care about their customers. I find that what stands Maple Prime apart from other companies is their personal touch and quality control.
No bots when it comes to customer service!
2 September 2024
Unprompted review
Reply from Maple Prime
Thank you for your kind review. Providing excellent customer service is what we aim for, and we're glad you experienced it firsthand!
My favourite perfume retailer.
My favourite perfume retailer.
While I don't purchase perfumes frequently, Maple Prime is my unwavering choice when I do. Their commitment to offering genuine products from renowned brands at significantly reduced prices is truly impressive.
The service has always been satisfactory, and I've placed over a dozen orders over the years. Although I encountered a delivery issue once, the support team quickly resolved the problem, reaffirming my trust in Maple Prime.
18 September 2024
Unprompted review
Reply from Maple Prime
Your satisfaction is our priority. Thank you for the wonderful feedback and for being a valued customer!
Great company
My wife loves the daisy twinkle i enjoyed the user friendly website
27 August 2024
Unprompted review
Reply from Maple Prime
Thank you! We're thrilled to hear that you are enjoying your purchase and look forward to serving you again.
Outstanding Customer Service Experience!
I couldn’t have asked for better service! I received the wrong item in my order, but when I reached out to Customer Service, they quickly understood my issue. They escalated it to the head manager, who personally contacted me with his private number. He made the replacement process seamless and truly made me feel valued. Huge thanks to Maple Prime and Sol, the manager! — DJ
8 September 2024
Unprompted review
Reply from Maple Prime
Thank you for your kind review. Providing excellent customer service is what we aim for, and we're glad you experienced it firsthand!
I love dealing with Maple Prime
I love dealing with Maple Prime! They are very honest and have great pricing , service and quality!
23 September 2024
Unprompted review
Reply from Maple Prime
Your positive review is greatly appreciated! We strive to provide exceptional service and are delighted to see your satisfaction!
Great service team helped me get…
Great service team helped me get exactly what I was looking for.
24 September 2024
Unprompted review
Reply from Maple Prime
"Thank you for sharing your positive experience. We strive to provide exceptional service and are delighted to see your satisfaction!"
1st rate organization
great customer service. excellent products and authentic with fast shipping.
25 October 2023
Unprompted review
Reply from Maple Prime
Thank you for your fantastic review! Your happiness is our reward, and we're glad we could meet your expectations.
Maple Prime has fantastic customer…
Maple Prime has fantastic customer service! They were responsive, and a pleasure to deal with! Highly recommend
24 September 2024
Unprompted review
Reply from Maple Prime
Your positive review is greatly appreciated! Thanks for choosing us and recommending our business.
Reply from Maple Prime
We’re really grateful and appreciate you taking the time to leave such a great review!
Expediency is appreciated these days
Awesome price on Mancera Cosmic Pepper.
Great delivery time.
Tacking was accurate.
Zero complaints.
Thanks!
10 September 2024
Reply from Maple Prime
Thank you for sharing your positive experience. We strive to provide exceptional service and are delighted to see your satisfaction!
Seamless transaction with competitive pricing!
Very happy to have found MAPLE PRIME while researching perfumes! Very competitive pricing… Like a breath of fresh air!
3 September 2024
Reply from Maple Prime
Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again.
Reply from Maple Prime
Thank you for sharing your positive experience! We look forward to serving you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.